It's cheaper to pay cash, however, I rented a 26ft truck and a small one which found I didn't need. I returned the truck the same day. Where I paid cash money was not immediate refundable and was told that I would have to wait 4-6 weeks to get my refund. I'm totally dissatisfied with this, I need the money to unload the truck and put in storage. (Approx 225.00) and to refill the truck to 1/2 full (approx $70.00) and since I paid cash for the trucks I'm short this money. Need it back now. Very unsatisfied with this part of the transaction, and not happy.SOPHIA M.
Customer Reviews for K&A Fabulous Finds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service! Thanks Kim!FIRST O.
The person who served me at this location was extremely nice and helpful, and helped me choose the best option.SEONAID MAIRI M.
Very helpful making arrangements so the size of unit I requested was available and returned on a schedule that worked for both parties.ALAN DAVID M.
Customer did not leave a comment.Robert F.
I am disappointed with the previous renter of this van, as I can only assume it drove terribly for them as well.... it really was a horrible thing to drive and really needs to be looked st before it goes on the road again. As for everything else it was fine....IAN ANTHONY C.
Location itself was fine, and the dude working there was great. The Truck Share 24/7 online system/"contactless" rental, however, was completely ineffective. To improve things for the next customer, I would recommend that when it is necessary to modify part of an order (such as the vehicle selected) due to a lack of available trucks within range, it would be useful to also confirm that the other order specifications (such as pickup time) will also work with the modified location. No fault of K&A's, but pickup was much more of a hassle than had been anticipated.CHARLES GIL LEMA M.
Customer did not leave a comment.DONALD GLENN R.
We picked up our truck with a full tank of gas, and we dropped our truck off with a full tank of gas, yet received a receipt with additional charges with a tank showing only 3/4 full??? The truck was dropped off before store hours. Never had this problem before. But I was not impressed with this at all!!Burton H.
Customer did not leave a comment.BRETT EDDY H.
Customer did not leave a comment.ERNEST NELSON M.
Customer did not leave a comment.Robert N S.
Keep up the standards you have and a good selection available.JOHN DAVID M.
Agent had allot of trouble doing contract even though I had completed on line. When finally done gave me keys & pointed out truck. When got to to truck & took "sign" out of windshield checked the km. & fuel listed on contract. Found the km.& fuel on truck was wrong, km was higher & fuel fuel was lower. Went back in to point out to agent & he said truck had been taken for new tires & they forgot to adjust the km & fuel but he would adjust when we returned. When returning he took 17 km off off but even though I had but gas in to level it was when I picked up he tried to charge $69.70 plus a re-fuel charge. When I pointed out the gas charge he said he made a mistake butting the charge on & had to call to find out how to remove charge. He did remove the extra gas charge & showed me the final bill on his screen. I said I didn't agree with total but he said it's only a little off but by this time I was tired & wanted to go so said fine complete the bill. I was never given a copy of final charges but I feel he never removed re-fuel charge,etc.. Have rented from other locations & companies but never had this many problems !!STEPHEN ROBERT C.
Customer did not leave a comment.ian C.
The owner is helpful and accommodatingLUKE FREDERICK B.
I want to be contacted 902-350-0526BRENDAN ALEXANDE E.
uhaul scheduling department originally entered wrong return location. changed it by telephone but lost 60 some free miles in final bill.SPERRY D M.
Customer did not leave a comment.Matthew S.
Check steering on the truck and repair as necessary.DAVID M L.
Customer did not leave a comment.Conan B.
Customer did not leave a comment.Adam M.
Customer did not leave a comment.MICHAEL B.
When a unit is reserved online, the unit should be ready with all packing accessories ordered on the reservation; rather than using up 30 to 45 minutes of my time waiting after paperwork was completed for the packing accessories.KEVIN PHILLIP D.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Robert F.
I would highly suggest this place to anybody that needs a U-Haul. The owner was very friendly and helpful.Kim C.
Customer did not leave a comment.STUART G S.
This location is absolutely amazing and I would highly recommend them. The owner went over and above to help us and get us the use of a safe truck.Melody H.
I was told that I could not bring it back early as there would be a $20 fee & that it takes 2 people to look it over & when I returned it, only 1 employee came out & never even looked anything over. I was also told that the app for returning it after hours, the average person could not use it or has trouble with it. When I questioned the cleanliness of the vehicle since nothing was checked, I was asked if I was worried about Covid 19 & I was told I should've brought my own wipes. Also, when I told him the truck was not checked over, he said he would have to do it himself & when I went out, the truck was already gone, obviously not checked over. Also, there was another customer picking a truck up & came inside with a block of ice that was in the inside door handle.DAVID BRUCE N.
Great experience & helpful people!MARY PHILOMENA E.
nothing, everything was fineLuke Frederick B.
I cannot answer the questions about the drop off location. Due to Nova Scotia Covid 19 isolation requirements I was not allowed to return the truck myself. I was surprised to learn from my local additional driver that the U-Haul person wasn't aware of this and expected me to do the drop off.Brian M.
Customer did not leave a comment.MICHAEL HAROLD D.
Easily accessible-its right one the main highway.ROBERT J A.
Didn't know what trailers were available not familiar with they're inventory or system. Got the job done in the end, returning was much easier.Andrew Ward M.
Had to wait wasn' t on timeJason D.
Very nice, excellent service.JAMES WATSON F.
Customer did not leave a comment.Laurena S.
Person not trained to handle rentals resulting in 2 hour delay which added expense of paying workers to wait on truck.Joanne M.
I dropped of after hours so no one was there but the prosses was easy and there was ample parkingdoug M.