Customer Reviews for K&B Motors
(U-Haul Neighborhood Dealer)

274 reviews

2218 W US Hwy 90 Ste 100   Lake City, FL 32055

(386) 758-6065

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Special Operating Hours

  • 4/10/2021: Closed

Services at this Location:

Contact Us

(386) 758-6065

2218 W US Hwy 90 Ste 100
Lake City, FL 32055

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Special Operating Hours

  • 4/10/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

YOLANDA W. 
Rating:
3.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

The truck needs maintenance. It doesn't crank right up and it's bouncy when you drive it.

LATOYA A. 
Rating:
5.0

Did a great job

JOSEPH S. 
Rating:
5.0

It would Be helpful to have the proper towing equipment available. I needed a 2” Ball and the truck only had a 2-5/16 ball. No big deal, I was able To purchase and swap them, but it caused a delay.

William L. 
Rating:
5.0

I have used this location several times over the last few decades. He is always helpful and friendly. Referred my daughter and mother and they were also very satisfied. Highly recommend.

MICHELLE C. 
Rating:
3.0

They need to fix their driveway. The road is unpaved and so rough with so many holes makes so difficult for small cars especially with water from heavy rains.

AHMED H. 
Rating:
5.0

The people that run this uhaul are very helpful and kind and I'll be coming back for business

Sean D. 
Rating:
5.0

a very smooth move. thanks!

Janelle S. 
Rating:
5.0

No improvements necessary! The experience was great!

KATHERINE L. 
Rating:
4.0

Customer did not leave a comment.

janet H. 
Rating:
5.0

Great customer service

KERRI M. 
Rating:
5.0

Customer did not leave a comment.

ELAINE L. 
Rating:
3.0

They have a decent selection on site, know thier stuff and polite. Could stand to have a little nicer office.

Don J. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
3.0

The driveway is full of gigantic pot holes that you can't even see after a good rain storm so it was a little choppy returning here. But other than that it was easy to find and the customer service was good.

Danielle B. 
Rating:
3.0

Customer did not leave a comment.

terry F. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Lakisha P. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Kimberlee S. 
Rating:
5.0

Customer did not leave a comment.

Stacey B. 
Rating:
5.0

Customer did not leave a comment.

jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

The rear entrance has enormous potholes that could do severe damage to customer's vehicles. Uhaul's website has a lot of problems and is not user friendly.

Will M. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Nothing You guys are ALWAYS customer friendly ‼️ Ty

Tanisha B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

KEDRA M. 
Rating:
5.0

Customer did not leave a comment.

Jared H. 
Rating:
5.0

Customer did not leave a comment.

Katia L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

MICHAELKEITH M. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

ALBERT N. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Great folks at the Lake City location.

Angelo V. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Friendly people and a great experience

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

chris D. 
Rating:
5.0

Longer hrs

Shane B. 
Rating:
1.0

Customer did not leave a comment.

Elisabeth G. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

Ashley Furniture D. 
Rating:
5.0

No issues .

STEVEN J. 
Rating:
3.0

office need up day to small.

castro E. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

They need a better waiting room or separation from the business transaction section

Seth C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Very good dealer.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Cassie B. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
1.0

I was over charged I had a ten foot truck the smallest one you all have abs was charged for a 15 footer I tried to explain it and as well I has to take pics of the truck and the lady still would not help or didn't know what she was doing

Kimberly B. 
Rating:
1.0

I was charged a cleaning fee with no evidence that the trailer was not cleaned. I personally cleaned out the back of the truck, inspected the front and even checked the gas gauge. When I called to ask why I was charged, the woman told me she did not but said “well it must've been dirty” I told her it was not. She said her 83yr old dad was the owner and “if said he wasn't clean, then it wasn't clean.” When I told her I don't know her but, but I know how I clean asked to have him call me be she hung up the phone. Seeing as there is not proof that the truck was not cleaned and he makes the profit from cleaning fees, I think we can all understand why I question it without proof. This is the most unprofessional experience I've had with a company in a very long time. I will NEVER use this location again, and I have 2 more move scheduled.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

eryk C. 
Rating:
5.0

Nothing. Everything was great.

David B. 
Rating:
5.0

The representative, Lisa was helpful and timely. I do not have any suggestions for improvement. Keep up the good work!

Karian M. 
Rating:
3.0

Once we got to location a woman came out we showed her inside of trailer she said your good no receipt nothing Maybe because of the rain or corona virus so really can't rate them

Dale K. 
Rating:
5.0

Customer did not leave a comment.

FREDRICA N. 
Rating:
5.0

Smooth acquisition and return despite the Covid 19 social distancing requirements

Michael D. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

JACQUELIN K. 
Rating:
4.0

Staff (lady) i dealt with was very friendly. Only suggestion i have is to fix the back drive. Oh my the potholes. Overall excellent experience & happy with service. Keep up the good work.

Amber W. 
Rating:
5.0

Most helpful people in lake city. Excellent customer service

Paul W. 
Rating:
5.0

Customer did not leave a comment.

MIKE A. 
Rating:
4.0

Oil the truck doors and most of all lube trailer ratchet straps. Like to never got them to work at 10PM.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Shawna E. 
Rating:
4.0

All was fine.

David C. 
Rating:
5.0

Nothing comes to mind

BRETT W. 
Rating:
5.0

Excellent customer service. Very kind and respectful gentleman took car of my rental.

steven M. 
Rating:
4.0

Service was very good.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Lisa was very accommodating and easy to.work with. She made the process easy and painless.

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

Fredrick E. 
Rating:
5.0

Was best U-Haul rental experience we've experienced and we've used U-Haul many times. Had trip across country and we were provided a new U-Haul with cruise control. Was great trip with no worries for the long trip.

Dianne T. 
Rating:
4.0

Customer did not leave a comment.

Ann G. 
Rating:
3.0

office was closed when drop was made **Not this location, but overall experience quite frustrating, not as easy to use APP or reservation line as expected.

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Don N. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Mr. Shaw was very helpful and we will definitely be using him again for our next rental. Great guy

mary N. 
Rating:
5.0

What a wonderful place to do business at! Great personalities... quick and easy

Al A. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

LINDA P. 
Rating:
3.0

After getting the truck I called the gentleman and told him the gas wasn't where the paper work said it was and I had to clean out the back in order to put what I needed into it. Also the trucks steering was very loose and I was told by the lady when I reserved the truck I could get a dolly but never got one, then find out they took extra money for gas which I put back where it was when I got it. I had to wait an hour and a half after my reservation time to get the truck being told there was website issues and I was on a timed schedule. I will not use Uhaul again after all the trouble I had.

Crystal S. 
Rating:
5.0

Staff was very helpful in every way. Thank you for your service!

Kenneth B. 
Rating:
5.0

Mr. Billy and his daughter are always friendly and go out of their way in fulfilling your needs. I have used this location 6 times in the last 3 years and they have never disappointed me.

Mary B. 
Rating:
2.0

My experience with you haul very pleasant And Respectable

Jeffery W. 
Rating:
5.0

always great....

Donald B. 
Rating:
4.0

Customer did not leave a comment.

chad M. 
Rating:
5.0

Customer did not leave a comment.

LEAH M. 
Rating:
5.0

Customer service is excellent!!!

Carlos M. 
Rating:
3.0

Office very small and difficult, office help great.

Keith B. 
Rating:
5.0

Great service

WENDY M. 
Rating:
5.0

The truck I first got was not heavy enough to haul my trailer, which was my fault, and I put $40.00 worth of gas in it! I brought it back and the rep. Was very helpful! He got me a bigger truck which I had a great ride! The only thing I didn't care for was he said I just had to take a loose on the fuel! I ended up putting another $40.00 in the truck I used and turned it in with almost a half of a tank of fuel more than when I got it! I feel a little bit taken with the experience! The rep was very nice and said he couldn't do anything because of Uhaul policy! Sad!!

william M. 
Rating:
4.0

Great customer service

Allen P. 
No reviews have been submitted for this location.

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