Customer Reviews for K&B Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of K&B Motors

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Crystal S. on

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After getting the truck I called the gentleman and told him the gas wasn't where the paper work said it was and I had to clean out the back in order to put what I needed into it. Also the trucks steering was very loose and I was told by the lady when I reserved the truck I could get a dolly but never got one, then find out they took extra money for gas which I put back where it was when I got it. I had to wait an hour and a half after my reservation time to get the truck being told there was website issues and I was on a timed schedule. I will not use Uhaul again after all the trouble I had.

Kenneth B. on

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Staff was very helpful in every way. Thank you for your service!

Mary B. on

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Mr. Billy and his daughter are always friendly and go out of their way in fulfilling your needs. I have used this location 6 times in the last 3 years and they have never disappointed me.

Jeffery W. on

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My experience with you haul very pleasant And Respectable

LEAH M. on

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Carlos M. on

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Customer service is excellent!!!

Keith B. on

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Office very small and difficult, office help great.

WENDY M. on

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Great service

william M. on

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The truck I first got was not heavy enough to haul my trailer, which was my fault, and I put $40.00 worth of gas in it! I brought it back and the rep. Was very helpful! He got me a bigger truck which I had a great ride! The only thing I didn't care for was he said I just had to take a loose on the fuel! I ended up putting another $40.00 in the truck I used and turned it in with almost a half of a tank of fuel more than when I got it! I feel a little bit taken with the experience! The rep was very nice and said he couldn't do anything because of Uhaul policy! Sad!!

Allen P. on

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Great customer service

Richard R. on

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I reserved the truck online for my brother to pu using my CC and when he got there, the guy had some BS where he only use my card for deposit and we had to take from our bank card instead of using my CC for the hole dam thing.. they really don't have no clue...

Jorga D. on

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William B. on

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Baynard W. on

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Richard H. on

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Very nice man at this location.

Yolanda T. on

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Tyler H. on

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Janice J. on

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Very helpful personnel, it is always a pleasure doing business with friendly people with great customer service skills.

Margaret D. on

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They were extremely nice and polite. Service was fast and efficient and overall just absolutely great. I recommend this place.

stella J. on

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The gentleman I rented the uhaul from was very kind, however the vehicle he rented out was unsafe. We had to call customer service and they sent us to road side assistance. Someone came out 3 hours later to confirm the break fluid line was rotted and obviously NOT working. I was so upset because my boyfriend, the father of my son, could have died. In order to move and stop the vehicle he had to use the emergency break. I definitely was not impressed

Ashli W. on

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Jose Armando S. on

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Excellent services. Nice people at the office

Christina E. on

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randy H. on

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Very courteous and helpful. Had the tow dolly already connected,, explained everything very well.

marion B. on

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A great experience, made the moving process a lot easier to handle!

JOHN M. on

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Amanda K. on

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The gentleman Billy was very pleasant to deal with and this is the second time I've used them and I will be recommending anyone who needs uhaul services to this location. I give em 5 stars

kelly L. on

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william R. on

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All was good

Nicholas D. on

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Great customer service. Everyone went above and beyond to help

Lee B. on

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Jerry C. on

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FRANCIS L. on

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K & B makes the experience painless. Always a pleasure to do business with.

Emalene F. on

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Carmen N. on

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Deanna F. on

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There was an issue at the original pickup location (the truck hadn’t been returned on time) but the kind gentleman at K&B was able to get us a truck and dollys quickly to minimize our delay.

Chance R. on

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Lewis B. on

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All was good

Wendi S. on

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Bill is not in a hurry, so you shouldn't be either. We had limited time as we had to get back to Alabama, and we were only there to secure my father in law's estate as he passed away. Bill lost the key, and had somebody cut him another key for the truck we rented and brought it to this location. His wife had it! Why was the key taken off property? To top it off, he rented us a truck with no license plate on it, and when we noticed it, (agriculture station) pointing it out to us at 2 different locations, I reported it immediately, only to have Bill tell me "then somebody stole it". Maybe they did, but not while we had it. There was dirt on the truck where the license plate should have been, so it had been missing for quite a while.

leslie P. on

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Excellent customer service and was very helpful. I just had a very hard time with the tow dolly as something is loose or broken and you really find out when you are trying to back up. But again I would highly recommend this location wonderful customer service.

Ruth U. on

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Axel N. on

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Flawless

Robert S. on

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David C. on

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John D. on

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Sheila C. on

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michael R. on

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New Battery installed before trip....Excellent road service.

LEROY C. on

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The vehicle was not cleaned, coffee or other drinks spilled on floor and steering wheel was sticky and dirty. Pick up bed was dirty but more so just needing a good spray with a hose.. Waited until 1045 am for my 9 am rental. Gentleman at office was very pleasant and courteous. Would recommend as the staff appleared to really care about everything. Every rental whether car or U-Haul seems to lack cleanliness these days so didn’t expect much above average.

francis L. on

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Nothing.

Karen B. on

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Craig H. on

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carol R. on

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Kenneth B. on

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Need more signs to show where it is located. Not visible from HWY 90/ Duval

Douglas M. on

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Randall R. on

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The gentleman that helped us was super nice and easy to work with.

William W. on

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Mernel G. on

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Make sure trucks actually clean.

charles S. on

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David N. on

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Thomas H. on

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Shauna G. on

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DEBORAH J. on

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Speaking for myself I had no problem...No improvements needed.

John W. on

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Excellent experience and the staff was very helpful.

elizabeth O. on

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Great service

Ronald S. on

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Owner wanted me early or he would not be there. Could not give me change for a adapter I needed. Not customer friendly. Gave me ten blankets noted twelve. Not impressive.

Terry C. on

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N/A

bethsheba B. on

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william S. on

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Thomas A. on

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Leland W. on

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Kathy W. on

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Ms. Linda was pleasant, helpful and customer service was excellent. Next business day Owner called me when I left a small box for me to pick up. Great customer service.

DEBORAH J. on

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Joseph G. on

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carolyn M. on

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It needs a waiting area. At this time everything is in one small room, and a customer waiting to be served can see and hear the customer's transaction and information. There seem to be several businesses being run out of the same building. There was an office that appeared to be empty adjoining the U-Haul office. Suggest U-Haul moves its business transaction area to the office that does not have an outside entrance and use what is now U-Haul business transaction area for waiting/reception. The rental was fine. The truck was fine. Staff was polite, helpful and could answer all questions.

Shannon M. on

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The computer print out for the amount of gas was wrong by 1/4 of a tank. I am hoping that I don't get charged for the gas Ither than that everything else was perfect.

Christopher H. on

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Joseph G. on

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william S. on

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Dick C. on

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Didn't explain mileage charge.

Felicia L. on

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Robin M. on

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We dropped off and turned in key, everything good????

evelyn H. on

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Jonathan M. on

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Walter M. on

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Corey H. on

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Office was basically a small hole in the wall room. One desk and a chair. Ac was either broke or off. Very warm. Owner/Operator was nice, but not very speedy. Experience was sufficient, but minimal at best.

Rodney S. on

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excellent

Jose R. on

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James M. on

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Rodney S. on

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JOHN M. on

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leslie C. on

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CALVIN T. on

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Stan C. on

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Tom L. on

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Billy’s the BEST New trailer.... GREAT SERVICE... Doesn’t get any better than this

charles J. on

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Service was excellent. Bill Shaw is both courteous and helpful. As long as you have employees representing you of his caliber, you’re guaranteed my business.

gary H. on

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Easy to get in and out of even with the big truck and auto hauler...very friendly and helpful...highly recommend!

Christal C. on

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Great experience, company was easy to work with. Exactly what we needed to be able to get moved in one weekend!

deloise e A. on

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The steering was very poor on this vehicle. Brake's didn't hold well had to pump them. The seat on drivers side was poor had a large indention on the seat made the trip very uncomfortable. the trucks need to be maintained better. Would recommend checking everything before leaving the facility.

Margaret M. on

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My frustration is less with the rental location and more with the entire u-haul process during this rental period. First, we were not provided the correct location for pick up, then we were given a different size truck than requested without prior notice. The truck was not in terrible shape, but food was left in the cab, Finally, the greatest frustration is the very limited miles that were included. I attempted to resolve this prior to travel, but no agent I spoke with seem to have the authority or understanding of the basic logistics involved in the travel to load and unload.