Customer Reviews for K&M Petro Service
(U-Haul Neighborhood Dealer)

159 reviews

263 Graham St   West Lorne, ON N0L2P0

(519) 768-0843

Location Hours

  • Mon-Thur: 6 am - 10 pm
  • Fri: 6 am - 11 pm
  • Sat: 7 am - 11 pm
  • Sun: 8 am - 10 pm

Services at this Location:

Contact Us

(519) 768-0843

263 Graham St
West Lorne, ON N0L2P0

Services at this Location:

Location Hours

  • Mon-Thur: 6 am - 10 pm
  • Fri: 6 am - 11 pm
  • Sat: 7 am - 11 pm
  • Sun: 8 am - 10 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Towing trailer was reserved for pick up at 8am. We waited for an hour and 15 mins for the person working at this location to finally decide to show up. Another customer showed up while we were waiting and walked over to this employees home to wake them up. When he finally showed up there was no apology and was rude telling us he opens at 10am. Did not assist in helping set up the trailer and was really unprofessional. Something was wrong with the wire on the trailer that it kept turning off the lights. We needed to tow a car from Toronto and back to our home in Chatham so the delay on pick up messed our whole day up making the whole process take all day. Will never ever use this location again.

Nancy C. 
Rating:
2.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
1.0

Store was a mess, check in process took a long time, almost an hour. Worker got in a screaming match with another customer in the store while finishing my checkout. Very uncomfortable.

Georgia C. 
Rating:
3.0

Service is very slow but friendly and he helped me hook up the trailer which was very nice of him.

CATHY W. 
Rating:
1.0

Customer did not leave a comment.

Samantha T. 
Rating:
4.0

Customer did not leave a comment.

patrice M. 
Rating:
1.0

I picked up in London Ontario 07 May at 9:10 am, hauled my golf cart to my summer camp in Port Glasgow, and returned the trailer to West Lorne Ontario before 3:30. Nobody came out to check on us, the guy behind the counter took my paperwork, checked his computer, and told me I was good to go. The next day an additional charge showed up on my credit card listing that I'd not returned the trailer until 12:01 pm the day after I'd actually returned it. I called K&M and the guy tells me I need to deal with U-Haul and not him. But, it was him who didn't in-process my trailer until the day after I actually returned it. Neither U-Haul or K&M have responded to my challenge of the additional charges. I am now having to dispute the charge through my bank and will NEVER do business with U-Haul or K&M after this. I had a neighbor with me when I returned the trailer so there is independent verification of my return date and time but u-haul and K&M seem to be desperate for an extra $30+ dollars they don't deserve.

Grover M. 
Rating:
1.0

We wanted for 1 day so put for 24 hrs not realizing that if pickup at 1pm and to drop off at q1 pm next day is 2 days. Not stated and to me and a normal person 24 hours is one day. Very unsatisfied customer as poor communication on your part.. don't ask for how many hours if doesn't include days

Jamie B. 
Rating:
5.0

All good, friendly staff

Bob C. 
Rating:
4.0

Ensure locations have proper wiring attachments for their trailers.

John D. 
Rating:
2.0

Customer did not leave a comment.

Steven F. 
Rating:
2.0

Attendant at the gas station was extremely rude, would not go back.

Sean A. 
Rating:
1.0

Customer did not leave a comment.

Wyatt K. 
Rating:
5.0

Great service thank you

Alex G. 
Rating:
3.0

Customer did not leave a comment.

louise T. 
Rating:
3.0

Customer did not leave a comment.

Patrick V. 
Rating:
5.0

After the initial collection screw up on my booking. The return was successfully due to the operator putting me in contact with the head office. He organized the refund on my blanket which were not provided at my pick up area. The lovey was promised to be returned to me ASAP.

Shaun M. 
Rating:
4.0

Customer did not leave a comment.

Dave T. 
Rating:
1.0

Efficiency upon check in. Have wiring harness fixed

Jay C. 
Rating:
3.0

Customer did not leave a comment.

paul D. 
Rating:
4.0

Customer did not leave a comment.

Patrick B. 
Rating:
3.0

Well out of the way from where I needed to leave from which resulted in significant cost to drive back to original site.

Eric G. 
Rating:
2.0

Dirty and disorganized. Only reason we used was location. Felt like we were bothering him by renting

Lori C. 
Rating:
4.0

Customer did not leave a comment.

TIFFANY C. 
Rating:
2.0

I reserved a truck at the Ridgetown location and when I drove there to pick up the truck, they had no trucks avaialable nor did they recieve my order from U-Haul online reservation system I had to drive a total of 74 KM out of my way to pick up and return the truck from another location. I would expect a refund on the extra kilometers I had to travel due to the error from U-Haul. In the future I will look at other companies for my moving rentals in the event this is not refunded. Regeards Jeff Ashford contract#20570512

Jeffrey A. 
Rating:
3.0

The trailer is not well maintained. It was completely tightened but rattled around and made excessive noise while driving. Ive pulled these trailers before and this one did not feel secure.

Ben H. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

It was very covienent the drop off place had a gas bar on site to refuel the truck and the service was great with no issues and thanks. Ken

Kenneth O. 
Rating:
1.0

I was over charged and given a really hard time by the u-haul dealer in west lorne ontario. Rented a small cube truck at 19.95 per day on 17th july at 3PM.I paid $115.00 at this time. I no sooner got home and received a text message that I needed to return by 6pm on same day. I drove my car back to talk to the dealer and he said just have it back in the morning. I always thought that a day rental was 24 hours. The dealer then told me to take a snapshot of the mileage and gas level on my cell phone and be sure i filled back to this level upon return. Im wondering why i was charged 59 cents per mile then and still have to put gas in it. I drove a total of 40 miles. Swept it nice and clean. Then he proceeded to tell me the amount of gas I put in wasn't enough. He told me it had 3/4ths of a tank. I was clearly between half and 3/4. I showed him my snapshot on my phone and he just sat there looking at me with a disgusting look on his face. When all said and done he gave me back $25. All said and done I paid $90 plus $10 gas to go 40 miles. I feel over charged and upset with the way I was treated. Never before have I had such a horrible experience. Furthermore I didnt receive any contract.I contacted U-haul customer service and told them of my unpleasant experience. They turned it over to the field manager for further investigation. All said and done the receipt the customer service said he should of gave me $35.03 back in cash with a receipt. I received $25 and no proof of anything. This guy is a total fuctard and has no business representing U-haul. Never again will I use this dealer. Stay away!!!!!!!

WILBERT B. 
Rating:
1.0

Ripped me off 15 bucks. When I got the final reciept, I see why the clerk refused to put the remaining balance on my debit, and insisted on cash. Rediculous.

Elizabeth K. 
Rating:
1.0

The employee behind the counter was very difficult to understand and wasn't informative at all with hooking up the trailer. Also charged me for 2 days of rental when it was returned within 1 day. In these times of need, and the Covid-19 outbreak happening, I would expect much more sanitation

Austin S. 
Rating:
3.0

Have the trucks filled before use. A quarter tank was risky and makes it harder to refill before returning. Clean up the store area and organize where U-haul products are kept. Perhaps have some common products like matress covers, boxes and protectors.

JEFFREY K. 
Rating:
4.0

Customer did not leave a comment.

Brandy M. 
Rating:
5.0

Customer did not leave a comment.

remo V. 
Rating:
2.0

There were many blankets and a trolly to remove from the back of the truck before I could leave. It took 3 of us several trips.

Blair M. 
Rating:
5.0

Everything was great. Very helpful customer service, nice truck. I'm happy.

Tim N. 
Rating:
4.0

Customer did not leave a comment.

Shelly M. 
Rating:
2.0

Quoted me cost of approx $60 2 days later when I went to rent actual cost was over$120 with tx. We filed a complaint with your service

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
3.0

The store sells meth pipes right next to the counter... Owner acted like he was using one.

MIchael G. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

The drop off address you texted me was wrong. We drove 25 min out of our way. The address should be Graham road not street. In west Lorne off the 401.

Lori A. 
Rating:
1.0

I've been emailing concerning my refunded amount. I recieved $26.00 and the receipt says $176.00. With no response/verification at all after repeatedly emailing, this is completely inadequate service.

Bryan S. 
Rating:
1.0

I believe the attendant was stoned when we arrived to drop the truck off. In the future we will use ANY alternative to UHaul after this experience. If you check my account, you can see we have used UHaul several times in the last six months. I will also be posting about and advising everyone about this experience. Completely disgusted. Cindy

Cynthia S. 
Rating:
1.0

Pick up time was 8am in West Lorne. Store employee didn't open until 8:15. I was given no paperwork to keep with me, only text / email confirmation that I could access on my phone. There was no inspection of the vehicle prior to leaving and no cart in the truck upon arrival at the move out location. Went back to the store for the cart and asked about paperwork. Store clerk had no idea what I was talking about - specifically the chart that indicates how much fuel is needed to return to the 1/2 tank I left with.

April L. 
Rating:
4.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Achmed is a super guy and an excellent ambassador of your brand.

David C. 
Rating:
1.0

First off the guy made us wait 20-25 min to acutually help us with the uhaul rental we had all ready scheduled so he could finish his order for his convenient store he had then he did not due a proper inspection of the truck then on top that put the wrong amount of fuel on the card that was actually in the truck then we got dinged for it as well ! When we ordered the truck the lady on the phone failed to tell us that uhaul don't charge for Saturday and sundays and we picked it up Thursday paid for 4 whole days then dropped it off Monday morning only to find out we got fucked for the 2 extra days we didn't need or use it now uhaul will take my money and make a profit by re renting out the truck! Really nice! I will never recommend or use uhaul ever again the service was shit and disappointing! Never again!

jeremy G. 
Rating:
3.0

The truck was clean and ready to go, but the location only had 1 dozen blankets and some of the blankets were very dirty. Rental agent did not adjust the contract for only 12 blankets.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Amazing employee!

Katelyn R. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
3.0

Nothing to say

sheri H. 
Rating:
5.0

We just dropped it off, really friendly.

ian K. 
Rating:
5.0

Everything was great and everyone was so helpful from start to finish.

kim S. 
Rating:
1.0

Better knowledge on what needs to be checked or done at a drop off situation. I was told i didn't have to do anything and I could leave so I did and the personnel came out after me and I ended up having to stay for about 10 Mins. Which isn't bad until you think you're allowed To leave and get pulled back and walked to the truck, to the store, to the truck, to the store. Maybe just going over what steps need to be done at pick ups and drop offs are a good idea.

Kendall W. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
4.0

Customer did not leave a comment.

isetan N. 
Rating:
5.0

Absolutely wonderful experience!!

Emanuel G. 
Rating:
5.0

Customer did not leave a comment.

dean C. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
1.0

Customer did not leave a comment.

Darren P. 
Rating:
2.0

Customer did not leave a comment.

Matthew P. 
Rating:
4.0

Customer did not leave a comment.

Simritpal M. 
Rating:
5.0

This was the opposite from pick up. The guy was really friendly and spokes english. Besides that, the Uhaul system did not work, the guy called the head office and there was nothing they could do, I paid 11.30 more than I should because of system errors.

Bruno P. 
Rating:
1.0

The key was supposed to be found in a lock box in the back of the trailer, after searching the trailer for a few minutes we found the key shoved in the furniture pad in the back, anyone could have driven away with the truck.

Steven K. 
Rating:
1.0

Only location close to choose from. Its a typical small town gas station. We made the retailer aware of safety concerns of the trucks tires as the back tires where down to the wear bar and the front tires were worn so bad on the outside they were bald and ready to pop. The retailer did not care or check the vehicle. Not impressed and would not recommend if you have another option. Vehicle maintenance was poor.

Amanda H. 
Rating:
3.0

Customer did not leave a comment.

Rob L. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
4.0

Customer did not leave a comment.

Jennifer D. 
Rating:
3.0

Customer did not leave a comment.

marion B. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Merv H. 
Rating:
5.0

Customer did not leave a comment.

thomas F. 
Rating:
2.0

My reservation was made on the 17th of April, on line. On the 20th I was contacted by this pickup location, which was not the location with which I booked the trailer pick up. This was a complete disaster on the part of the on line booking service, and when I called to discuss my concerns they were met with a confrontational tone. disappointing!

John F. 
Rating:
4.0

Customer did not leave a comment.

LLOYD N. 
Rating:
5.0

I had a great experience booking this trailer. The staff was very helpful. Thank you :)

ROMAN K. 
Rating:
5.0

This site was on target! They were supportive and very friendly. For that I would highly recommend this specific location as my number one uhaul.

Heather F. 
Rating:
3.0

Variety store clerk/owner was very slow to acknowledge my daughter and I were there. Not keen to assist. I didn't realize there would be an additional charge for dropping at a different location. My fault for stating Local Move. Left truck with about $30 more in fuel - that could have offset the $12 drop location fee. Not offered. $1.50 per litre penalty to return with less but not even $1.00 credit offered for overage. The offer, at the very least, would have been nice.

APRIL L. 
Rating:
3.0

this location is very handy to me as it is close by

rose W. 
Rating:
3.0

Reserve on line I would say . Checkin speed was painful as attendant had trouble with system

Huite L. 
Rating:
1.0

The manager at this location does not have any customer service attitude. We rented a ramp trailer to pull a golf cart to Florida. When I entered the store he sat on his chair behind his cash counter and continued through my whole time there chew on things...I think it was sunflower seeds but could be wrong. He was hard to understand. He asked for a credit card to have on file - I explained that there was already one on file for when I first reserved the trailer the Dutton dealer inputted one plus I had paid the $321 on credit card already. Again, he still demanded one again - gave him one to appease him. He then told me that "I had" to take the insurance and pay $75 for it (I was advised that I did NOT HAVE to take it) and last time I called to confirm my reservation I was informed that it was just the $41+ (taxes on $321) that I had left owing. He continued to argue with me that I needed to get the insurance or I couldn't have the trailer...to shut him up and so I could get on the road I said fine..so now it was $135+ I had to pay...because I was paying this by debit and not on my credit card he forced me to pay a $60 deposit as well - said I had to or the trailer couldn't be released - final bill was now $185+. My husband was outside and was having trouble getting the trailer to latch over the ball on the hitch so he went outside then to help him, bounced it a few times so it went over the ball, somewhat hand tightened it and when we tried to ask a couple questions he said everything was fine and he needed to finish the paperwork. We went back inside to finish up - while I paid his inflated amount he printed our paperwork on the backside of someone else's is paperwork and ours was very hard to read - just ask the dealer who we returned the trailer to. I immediately called Uhaul to discuss the deposit I had to pay and was informed that I shouldn't of had to pay it - was told it would be reimbursed back to me. At home my husband had to work on the hitch for it still seemed like it had play in it - more then it should but with not knowing ourselves we packed the stuff and headed out the next morning. While on the road I called Uhaul to express our concern - bad connection so person had to call me back - now I have 2 long distance roaming charges on my cell phone which I wasn't planning on using while in the states...not happy about that for I was informed that I should locate and stop at a Uhaul to have it checked out. First one we stopped at was no longer there...2nd one took some time to find and man was somewhat busy so we lost 30 mins of travel time. When he finally helped us he was very nice, he got the hitch a bit tighter - informed us that it would not come off but to make sure we told whoever we dropped it off to the clamp/lock - whatever is where the ball goes into needs to be replaced. He said he would of done it there for us but didn't have any. We carried on our way. Having this experience we most certainly hope that

Pam H. 
Rating:
1.0

Take u haul location away from him

DIANE B. 
Rating:
3.0

The pick up and drop off locations were fine but the rental itself was poor. I booked online a guaranteed rental and when we got to the location there was nothing available. I has to wait over 20 minutes on the phone to customer service and when someone finally answered it sounded like he just woke up and made no apologies. I wasn't angry because based on my previous bookings with uhaul I wasn't surprised.

MICKEY T. 
Rating:
1.0

Have the truck ready! The battery was dead, the truck was in the weeds, and the man looked like he had a hangover and barely made eye contact/talked to me.

Jeremy D. 
Rating:
3.0

Computer problems - Waited an hour or more for info to be inputted with no air conditioning so it was hot and hard to breath so you could get some fans in there. Otherwise it was o.k.

Dwayne E. 
Rating:
4.0

Customer did not leave a comment.

Ildiko S. 
Rating:
3.0

my experience was awful and this is because the uhaul screwed up our reservation even though we got a 100% GUARANTEE email!!! No trailer on site when needed, so our pick up was extended to an hour extra of driving to pick one up int he next city that had any left in stock...we had A LOT of difficulties getting them to allow us to drop off the trailer in the location it was suppose to be picked up vs the location we drove way out of our way to drop off at. apparently there ramp utility trailers although online have an our of city rate are not suppose to be rented out of town; some faulse advertising...in addition to their lie on their website where they claime to reimburse $50 for ANY mistake and we had a lot that day. total BS< would never go back!

greg H. 
Rating:
1.0

I would never recommend the West Lorne location. Customer Service was appalling and rude. Most horrible rental experience from the young man working at the store.

CHRISTOPHER H. 
Rating:
2.0

Put customers in order they come in, not make them wait 50 minutes to get trailer by taking everyone else ahead. Make sure they are able to quickly fill the forms so people can get going. Make sure the trailers are checked so doors are in good condition and don't fly open when driving. Make sure inside trailer is ready and not full of things they are storing!!

DEBRA P. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
2.0

Customer did not leave a comment.

Tayah R. 
Rating:
3.0

Staff unable to park vehicle, w/ trailer and FAILED to pay attention to the fuel differences as noted on paperwork and still had me billed for wrong fuel

David E. 
Rating:
1.0

Make the systems more efficient so check-in doesn't take an hour. Also if someone leaves their garbage in the truck make sure it's cleaned out before the next person rents.

Deb S. 
Rating:
3.0

Customer did not leave a comment.

Linda P. 
Rating:
3.0

Great service - very nice gentleman.

Cindy P. 
Rating:
4.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

I found the phone agents were not nice and made the whole process extremely difficult. I was forced to go over an hour out of London just to get the truck because they had nothing available, even though I was able to book for pickup in London. Ed, the gentleman who runs this location, was very helpful and apologetic even though he was not to blame for the far travel we had to take to get the truck or the hour he spent on the computer to finish our transaction. I would hate to use uhaul again for these reason, but unfortunately they are the cheapest and have the most locations.

Ronald M. 
Rating:
3.0

Customer did not leave a comment.

RAY C. 
No reviews have been submitted for this location.

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