This was my second time using this location and I am very unsatisfied. Not very nice, almost rude.Lucy L.
Customer Reviews for Kansas Rental Inc SW 29th
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location added insurance on when my online order did not have it. I was charged $43. I did not notice until the money withdrew from my my bank account. The truck was great.Lynda M.
Customer did not leave a comment.Ashley M.
When I picked up the trailer in Topeka it was very dirty on the inside theLarry D.
We were told location opened at 8 so scheduled help around that. We were at location 2 days prior to move and confirmed the pickup time. When we arrived at 8 the location was closed. At 8:30 am we began calling other locations and Uhaul customer service. At about 9 am we were told the location we rented from was closed and we should drive to Lawrence to get a vehicle. Halfway to Lawrence we got a call the Topeka location was open. We turned around and headed back to Topeka. The employee we had confirmed with had no explanation for opening late or giving us erroneous information-in fact he was unconcerned we had lost 3 hours. Worst customer service ever - I will never go there again. Uhaul gave us a whopping $50 credit for all the problems, stress and lost hours.Tamara M.
Return was quick and simple and very friendly!RHONDA W.
Clean the windows. They were filthy and almost dangerous due to nit beibg able to see out.Glen F.
During check in the attendant handed us the keys and when we asked which truck was ours, he said "it's the 15 footer... the key will only work in the right truck." The second truck we tried the key in worked. The worst part was that on return he charged us for 7.7 gallons of fuel when we only drove 14 miles on the odometer. When challenged he replied that we must have had it idling for a long time. We did not. It was 80+ degrees out and never had it idling. He told us he could do anything to adjust the charge. I'm hoping you can! Thanks!Ken V.
Customer did not leave a comment.Rod B.
I called "KS Rentals" in Topeka on June 23rd and spoke to a guy (Bruce I believe) and told him I wanted to rent his biggest truck for the morning of June 24th. He said he had (3) 26ft trucks on site but he could not accept payment over the phone and to book online....so I did. When we arrived the next morning to pick up the 26ft truck, he said he only had a 20ft truck and was very rude with a "take it or leave it...I don't care" attitude. At this point, we had no choice, so we had to take the smaller 20ft truck. We loaded it completely full but couldn't get everything in, so we had to make a 2nd trip back to pick up a few things that we couldn't get in on the significantly smaller 20ft truck. Bruce told us that there was "no night drop...so you'll have to bring it back tomorrow morning". We dropped off the truck on June 25th and told him the smaller truck caused us to make a 2nd trip and it caused us a lot of extra miles, could we get a concession since you promissed us a 26ft truck and gave us a 20ft truck that caused us a 2nd trip that would not have been needed had we received the larger truck that were were promissed twice before we rented online. He asked us to remove the ropes that were tied to the rails when we picked up the truck. We told them that those ropes were there when we picked up the truck and Bruce said, "No they weren't". We told them we did not tie those ropes and they are not our ropes and he was arguing with us and being very disrespectful. Please consider if this is a person you want representing the reknown brand of Uhaul. I've owned and ran multiple business since I was 11 yrs old and I'd never accept this extremely poor customer service from any of my employees. Feel free to email me at email@example.com Thank you, TroyJeremy R.
Customer did not leave a comment.Sheldon S.
Awesome customer service! Very knowledgable and helpful!Randy L.
Keep doing what youre doing. Great service.Ronald D.
Online rental process is very poor. It did not work at all, I finally had to go inside and complete the rental at the desk.William B.
Bruce is the best, friendly and always knowledgeable about which size/type equipment I needCharle K.
Customer did not leave a comment.Catherine C.
Customer did not leave a comment.Ann K.
Customer did not leave a comment.Joshua M.
We are teachers. So, grading is in order. The staff, process, rental truck, ease of return, and customer service - A+.Mark D.
Customer did not leave a comment.Gary N.
Nothing I can think off. Very professionalAvery G.
Customer did not leave a comment.Mydam N.
Customer did not leave a comment.Anurag A.
Customer did not leave a comment.KURT G.
Customer did not leave a comment.Brandi B.
Can't think of anything. They were polite, helpful and knew their stuff. I will go there again and recommend to my friends. Vicky CVictoria C.
The truck's tires were nearly bald. The weather stripping on the interior leaks.Alex G.
The owner/manager at this location is an amazing, knowledgeable and super friendly man! Everything was super easy and ready to go. I highly recommend this location! A++++ Thank you so much!Cindy H.
I did not need the vehicle for the entire time that was allowed. Would have been nice to receive a pro-rated refund.DEBI C.
The associate was very friendly and helpful!Kirk T.
It was hard to tell where to pull the truck in; we couldn't see any other uhauls so it was hard to tell if we were at the right spot.Tyler O.
Customer did not leave a comment.Thomas B.
the tow dolly was to be picked up in Lawrence Kansas. I got a call later that day stating that it would have to be picked up an hour away in Topeka Kansas. When I made the reservation, this was not part of the deal. If there were another potion, I would have cancelled the deal.nathaniel B.
Customer did not leave a comment.Kenneth P.
The guy did not know what to do. No drop off for the keys. If I didn't go in during business hours I would not of been able to drop off even though it was a 24 hr drop off.Eric B.
Customer did not leave a comment.Ryan K.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.dianne F.
Location was over an hour from my preferred location. Why couldn't the truck be moved closer to me rather than requiring me to make additional arrangements to pick up the equipment so far from me? This is poor customer service with regards to Uhaul Policy not any individual. Very disappointing as one of the touted points of Uhaul is, "More than 20,000 locations Convenient pickup and return". (But not all with equipment, and not necessarily convenient for you.) Very disappointed with Uhaul. Will definitely be looking at other service providers if I move again.Joel C.
We will NEVER rent from this location! No drop off for truck so had to return when they opened the next morning. Due to blizzard conditions we were 30 min late and had to pay for another day of rental, a dolly and insurance! Did not get an appliance dolly I asked for nor the moving pads I requested. The owner was rude to us!!! Worst experience I have ever had!!!! Do not use this location!!! I will tell all my friends this too!Rhonda H.
Customer did not leave a comment.James C.
Customer did not leave a comment.Joshua M.
Fast and friendly customer serviceAngelicia A.
Customer did not leave a comment.Molly V.
Improve your quality of customer service at the main dispatch office. The staff at the location was nice, but the dispatch office reserved droop off after hours causing extra time taken to figure the issue out from staff.Nancy T.
The guy was very rude and wouldn't listen to me.Brittany T.
Customer did not leave a comment.Francisco W.
Make sure truck is actually clean and doesn't smell like smoke. Properly mark the trucks damage instead of sending out a worker with a dry eraser and walking off. I want a full refund the experience was terrible the place smelled no one called to confirm my reservation just terrible and now my stuff in cab stinks!Nick M.
Good serviceLEROY R.
Customer did not leave a comment.Susan N.
They could not be bothered to go out and walk around the truck or check the fuel or mileage. They told me to check it when I got in. When I got in the truck there was pop spilled on the cup holder area and truck was just dirty. When we returned the truck the owner said we owed another 90+ dollars. When I asked why he said because the card wa declined. I then had my husband come in and he looked on his phone and his bank showed they had taken out $150 something. I can send I screen shot. We tried to show the guy checking us out and he said he didn't need to see it because uhaul showed they took $139 something and he didnt care. I told him that if they took money then clearly the payment didnt decline. He said it declined for the charges for going over on miles. He said it was $90 something. I asked how many miles we went over and he said 50 something. I said 50 something at $1.09 per mile is not $90. At that time he gave me a print out of the bill. I looked at it. I seen that it was charging us for an extra day. I asked why. He said we were late because it should have been back by 1. I said the lady that checked us out said 2. He said you were still a little after 2. I explained we were outside with his guy parking it and getting the dollie out. Plue he had to chace his worker down to get the miles and gas which we left it with more gas than we got it. He just kept saying it wasnt his problem take it up with Uhaul. When i said you are the one that took the money out of the account and now wont even look and see that there is a difference thats a problem. He continued to say it was not his problem take it up with Uhaul. So i took the print out and left. As soon as I got home I called Uhaul. Spoke to a guy that called the story and spoke to the holy that I dealt with. Aside from him completely being dishonest about what happened saying I was willing to pay until the card was declined. He tried to charge the card before he told me there was any overages. If the card had not declined he would have charged it and not said a word. We would not have found out until we got the paper when he was done or when the charge showed on my husband's bank account. He also said that the girl that checked us out when we picked up the truck was there when we returned it. She was not. Yet another lie. He told Uhaul that they walked the truck with me when we pick the truck up. Another lie. My mom was with me and will testify under oath that they did not do so. The customer service rep did get the extra day charges taken off. But I got so wrapped up with that I forgot to deal with the fact that there was a difference in the amount charged to my card and what they say they took. I strongly feel also that there is no way we used that many miles as it was an in town move and all on the same side of town. But I sadly did not know how much of a crook and how much someone would lie so I did not check the miles when we got out. I have rented from Uhaul many many times in theCasey W.
Customer did not leave a comment.Meredith M.
Customer did not leave a comment.Dave C.
Customer did not leave a comment.Ginger L.
Very friendly and helpful. We were there only 15 minute and out of there.linda N.
Customer did not leave a comment.Anita S.
Customer did not leave a comment.Holly J.
Customer did not leave a comment.Emma K.
Customer did not leave a comment.SCOTT B.
Needs better customer service. I arrived to pick up the truck and the lady at the counter didn't speak or ask how she could help. The phone kept ringing she never said excuse me. She would stop what she doing with me and answer the phone. Her tone was rude through my entire transaction.Louisa B.
Customer did not leave a comment.Timothy W.
The service at the location was great. The gentleman was very friendly snd helpful. However, the U-Haul was not swept out when we recieved it and the gas tank was almost empty... per our contract we had to have it at least half way full... so I believe it should have come to us that way too.FELESHA B.
The equipment was not available at the arranged time. It was not available until 24 hours later. This may have been a U-haul issue and not the fault of the location. The cab of the truck was full of dog hair.Andrew D.
Customer did not leave a comment.Brad P.
Customer did not leave a comment.SHEILA K.
Customer did not leave a comment.Maggie J.
The man at the counter was very nice and excellent. I told him about the poor quality truck and he said he would take care of it.Michael F.
Customer did not leave a comment.Gayle R.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.ernesto V.
Location was excellent and the staff were super friendly and helpful. Will definitely use them again, and recommend Kansas Rental!Brian L.
Customer did not leave a comment.Dawn M.
Customer did not leave a comment.Anthony W.
VERY SLOW COMPUTER AT THIS LOCATION IT TOOK 3 TIMES AS LONG AS IT SHOULD HAVE TO COMPLETE THE RENTAL AND I HAD PUT ALL MY INFORMATION INTO THE COMPUTER AHEAD OF TIME.KOLIN S.
Customer did not leave a comment.Alan M.
Customer did not leave a comment.tom P.
The sales associates were very patience and helpful. The U-haul exp itself was very time consuming and frustrating. It took 30 mins to get thru the check out process due to info that had to be redone. I've rented a u-haul twice in town in Manhattan and the process was smooth. To rent one in Topeka to take round trip was a very big hassle. However, the guys working were awesome just not the U-haul system.raquel G.
Customer did not leave a comment.Bill W.
Everyone was great and friendly. Very helpful.John M.
Customer did not leave a comment.Carl J.
I told the manager about the stuff on the passenger floor; they cleaned it up for me. They went over the truck very thorough. ThnaksDaniel C.