At drop off, the person did help to unhitch the trailer for me right away However I asked if He needed to check me out and he said I was good to go. Upon arriving home, I discovered I had to return to drop off location to complete a number of steps. It was very inconvenient to have to return when the person could have easily told me the checkout procedure. Thankfully I didn’t get a late fee!
THERESE R
Customer Reviews for Kansasville Convenience And Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Slow process, had to wait to someone to drive to the location to assist as the individual there was unable to process. Also location was changed after originally booked(not by me).
TODD BLaura and her husband were beyond friendly. There was a security hook missing and Laura was able to get a replacement. She instructed us very well about the hook up and even with the car on the dolly. Thank you
Jutta DMost trailers we rent here are good. This one was not! Pulled to the left. No matter how we loaded it, the left side sagged badly!
STEPHEN HThe gal that set us up with our equipment and paperwork was very helpful and pleasant to work with!
Andrew MEverything good
Arleen Tall was good. friendly.
PHILIP DEasy drop off without any hassle.
ANTHONY WExcellent service
HUGO MThe owners were very responsive and helpful. I appreciated that they delayed their lunch to accommodate me. Will definitely recommend them.
SHARON EBetter communication and discounts for repeat customers
KRISTINA KFlawless transaction. Will rent from again.
VINCENT MAt first I wasn’t sure if it was the correct location and the gentlemen inside let me know it was correct. Plus the app was very easy to manage for the return.
Joshua MThe location only has one person able to handle rentals sometimes the wait is LONG.
STEPHEN HEverything went smoothly with no problems.
Jerry KEverything was fine.
Sandra BHad to go 40 miles away from Illinois to Wisconsin to pick-up the rental vehicle.
Edward EThey are super nice to work with. Every goes smooth hassle free.
Todd SSame
david rBoth owners were extremely welcoming and had witty jokes.
Robert DFantastic dealings with the owner! Great experience overall!
Renee GPerfec good servis
ADOLFO B