When I arrived at location and scanned to start process the system indicated my return destination was 801 Main St Union Grove, Wi. Went inside KANSASVILLE location and they gave me number for U-Haul traffic. Called and worked to get drop off approved for KANSASVILLE location. Very upsetting to have U-Haul change location that I contracted for and cause me to waste time at drop off location. Checked email and saw message saying Per our conversation I agreed to change. I never had a conversation or corresponded to change location and will never choose the Union Grove location because of facility layout which creates difficulty with parking. I hope U-Haul never repeats this action to change my contracted drop off location without my approval. If it is repeated I will never be a U-Haul customer again.
Scott M
Kansasville Convenience And Carwash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansasville, WI 53139
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Customer Reviews
- 4.0 Average Customer Rating
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I had requested this location as my pick-up location. However, for no good reason, I was sent a message informing me that I was assigned a pickup location in Burlington, which is about 5 miles further, both directions, at $1.29 per mile. I'd like to know why the computer was trying to cost me $12.90 more, again, for no good reason. The Kansasville location had the truck size I requested available, and the moving blankets. Why?
Gerald WMy review has nothing to do with the current location but after my original location was changed without contacting me first and after I had to settle for a smaller truck my key was not available when needed. I am extremely not satisfied with Uhaul as a whole. They did however find me a good fix that resolved all my issues.
Dakota WVery expensive. My advice go with a different company and not uhaul.
NICOLE PAt drop off, the person did help to unhitch the trailer for me right away However I asked if He needed to check me out and he said I was good to go. Upon arriving home, I discovered I had to return to drop off location to complete a number of steps. It was very inconvenient to have to return when the person could have easily told me the checkout procedure. Thankfully I didn’t get a late fee!
THERESE R