Customer Reviews for KBF Pro

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of KBF Pro

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James M. on

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The final price was extremely more then calculated. I will never use uhaul to rent a truck again.

Matthew P. on

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Customer did not leave a comment.

Raymond R. on

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Linda C. on

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Curtis C. on

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Jason R. on

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I was charged extra for gas and cleaning with no explanation as to why. I returned the truck cleaned and with additional gas

Carlos A. on

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While the rep was courts and well meaning, my order was not ready despite confirmation the day before. I had to wait while a hand-truck dolly was delivered from another location. Everything worked out in the end .

Roger K. on

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Rebecca A. on

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Rusty J. on

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lYNN P. on

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Abigal R. on

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The person responsible to complete the rental process was not available. So the gentleman that was attending the location/store completed the process with a U-Haul representative over the phone (longer than usual). But I have to mention that he was a very courteous person.

Michael S. on

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Place is a joke. They opened up 15 minutes late. Only a young girl there. Trailer was full of dirt. Myself and another customer had to move equipment around to get access to the equipment we needed. Should be ashamed to have someone like that represent U haul.

Michael K. on

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Personnel at this location knew exactly what they were doing, got a botched tire tiedown off easily and had a forklift at the ready to move the auto transport without needing me to maneuver it anywhere manually

Jeffrey F. on

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Eileen P. on

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Very bad administration, I had to wait for more than an hour to receive the truck because their computer access was blocked and in the service line they had them waiting for more than 35 minutes. At the end they called the area manager to get the leasing going on. Very bad service at this location, the lack of Comunication between staff was horrible not to mention the unprofessional look that the lady had.

Randy M. on

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Susan A. on

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Worst experience EVER!. When I rented the truck, I chose the location (a flooring retailer) because it was very close to my home and would save me gas and mileage cost. The owner did not give me any paperwork because he said he was having trouble with his computer - but advised he emailed it to me. I told him I would be returning the truck same day before he closed. When I returned the truck - around 4:30 (closes at 6:00) - he had locked the front door so I could not return the keys and check in. Lights were on, his car was there, but no matter how hard I beat on the door, he would not open it. I left and came back an hour later to find he had turned out all the lights and left (5:30 - 30 min before closing time). When I returned the next day, he claimed that since I had the key, it would be another day's rental charge.....but he wouldn't charge me..REALLY! I had put gas in the truck before I returned it. Well again he did not check me out, and emailed my receipt. When I got home & ckd my computer - he charged me for an extra day and for gas! This guy is a slimey - piece of Sh__!

Nancy I. on

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Be open during your posted business hours.

Jennifer K. on

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Representative was very helpful and professional. I’m very satisfied.

Norma H. on

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Richard T. on

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Greg S. on

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The trailer I rented was too small, old and dinged up. I have to swap it out for a larger one. This location was a tile store and did not have much selection of trailers

richard L. on

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Hernan R. on

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Better comunicación

katelyn O. on

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JACQUETTA J. on

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US A. on

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The customer service was excellent. The staff that helped me that day were well educated on their product, very friendly and genuinely cares about me. I will always go to that location for a Uhaul and I will recommend it to all of my friend.