Customer Reviews for Kelly Chevron Food Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent service

Rating:

4.0

Customer service from store and callback center were great. I just recommend that the vendor for this location make an extra effort to do basic cleaning of inside of truck before assigning rental to next patron

Rating:

1.0

The truck was nasty and the place where I picked it from act like they didn’t care I will never do business with them again

Rating:

2.0

I ordered a hand truck dolly. And I didn’t receive one. Even though U-Haul gave me the option to self check in, I would have had to wait hours for the manager to arrive on site in order for me to get the handtruck that I ordered. Additionally, the gas tank was less than a fourth full when I picked up the truck and the attendant had no idea what was going on. Lastly, when I called the 800 number to inform them about the handtruck and the gas, I was told I would not be able to take those things off of my bill until I checked my truck in. So when I checked my truck in today, the attendant was very nice, but she was troubled about the information that I have received.

Rating:

5.0

The truck was dirty in the cab, blower didn’t work for the heat so me and my kids were freezing!! Drivers door doesn’t close properly unless it’s slammed extremely hard! This was the roughest truck I’ve ever used! I hated it!!

Rating:

2.0

Have trucks ready to go. Time is usually of the essence when you are renting a truck for a day. Inspect the trucks for insects and true cleanliness. Sanitize and wipe down seats and dashboard regularly. Make mileage overage consequences clear during checkout.

Rating:

5.0

The best U-Haul location

Rating:

3.0

There is only one person working the counter and U-Haul customers have to wait until everything else (gas, food, etc.) is purchased.

Rating:

1.0

Equipment was not assigned when I arrived. Was supposed to pick up at 9:00. Got there at 8:45. Didn’t drive off until 9:30 because the guy said to check in through him and not the app. Won’t go back to this location.

Rating:

1.0

This was a terrible experience.

Rating:

1.0

Over charged me

Rating:

2.0

Tenant charged more on my card then the agreement, said I could get a refund. Waiting, he never came out to inspect the truck when I got it and when I brought it back. Poor customer service.

Rating:

1.0

The attendant gave me a truck with the passenger side rear view mirror was completely broken the cargo area was dirty.

Rating:

3.0

Please make the truck is clean and without odors.

Rating:

3.0

Make sure inside trucks are clean and clear of any juice spills, wrappers from food/drinks and food debris left from previous customers.

Rating:

2.0

I was not provided any paperwork for the rental and No gas was in the vehicle and I was charged 45 dollars for equipment for 4 hours. When I exceeded four hours I was charged over 95 dollars and there was no equipment in the vehicle.

Rating:

3.0

I could not understand anything that the man was telling me about the vehicle or anything

Rating:

3.0

The mileage stated on rental form was 15 miles less than actual on way out, making me pay for extra 15 miles that I didn’t drive; not a big issue but it shouldn’t happen; otherwise was a no stress rental

Rating:

1.0

Gas was on half when I got it and I took a picture. They marked it as being more than half and they charged me even though I put it back were I received it.

Rating:

5.0

Need to drop off at any U-Haul location

Rating:

1.0

The clerk was NOT at the location at the time that I scheduled to pick up the truck. He first tried to handle the transaction over the phone, but I refused to do that, as I requested a counter check in. He arrived 45 mins later and refused to change the pick up time. He was very rude, would not listen to me and my Father had to handle the transaction after he tried to lecture me about showing respect, when he didn’t even respect me or my time— he refused to speak to me after he wasn’t where he was supposed to be. I didn’t originally book to pick up here— UHUAL changed my reservation because the original place that I booked didn’t have the truck that I needed available. I feel this location should not be allowed to handle uhaul transactions, as he was extremely rude for no reason, the truck was dirty and nasty— I had to clean it before placing my furniture on the truck, furniture pads were not available, he charged me more than what had been quoted and the truck was parked in a place that was very difficult to maneuver out of. Never again will I patronize this location. Terrible attitudes and customer service.

Rating:

5.0

The location at Gotfrieds Mobile & Repair, 4168 N Henry Blvd, Stockbridge, GA 30281 Was AWFUL. I had a reservation with a one o'clock pick up. When I arrived, no one was there and never showed up. I called uhaul and was assisted with another rental. I lost money due to this situation. I should have been informed that they were going to be closed. I end up paying 170 dollars over to the movers because of lost of time.

Rating:

5.0

N/A

Rating:

1.0

Customer service need some attention.

Rating:

5.0

Fast, convenient, courteous service with good hrs of operation.

Rating:

1.0

I was charged extra fees. After checking my email I was charged for 6 days when I actually had the truck for 5.

Rating:

1.0

I changed the reservation Yet U-Haul charge me for no reason , I do have the ref # for modification 88102542

Rating:

1.0

None of the equipment was available and I was over charged for my rental.

Rating:

1.0

Better location so it is not such a prolonged pickup process due to lack of cellular service causing app issues

Rating:

1.0

When I got the uhaul the guy at the store didn’t even wanna check the mileage or gas ..as soon as I drive off I had to immediately go to the store because the gas was under e..under e smh ..when I returned the u haul it was on a quarter tank but the next day y’all got the nerve to charge me 60 dols saying i didn’t put the gas back…Too where under e? Im still waiting to hear back from somebody about my money..I shouldn’t have to pay for somebody else gas

Rating:

5.0

Great customer service!!!

Rating:

1.0

The truck was nasty. The gas tank was empty. They did not have all the equipment that was ordered and paid for. The cashier was rude.

Rating:

2.0

The uhaul truck was parked but when ai went to check in the staff hadn’t checked it in so I was not able to do mobile pickup as requested. I had to wait around 30 minutes more for them to check it in, defeating the purpose of a quick pickup.

Rating:

1.0

STAFF WAS RUDE, TRUCK WAS FILTHY, AND NOW THEY'RE ATTEMPTING TO BULL ME MORE THAN DOUBLE THE MILES THAT I DROVE. I REQUESTED FOR A SUPERVISOR TO CALL ME & RECEIVED NOTHING BUT A RANDOM EMAIL. I WANT A COPY OF THE ODOMETER PICTURE THAT WAS UPLOADED AT DROP OFF!

Rating:

1.0

I was overcharged. The vehicle was FILTHY. No gas was in it. I put $20.05 in it just to get around. I was charged $127.98 for only 6-7 hours. Is that correct? If so can I he charges be broken down?

Rating:

1.0

I ordered three extra items with the u-haul only the U-Haul was present I had to drive 10 extra miles to another U-Haul facility to pick up the three items repay again and they still haven't credit my card

Rating:

2.0

Recommend a different location. This is a gas station/convenience store/u-haul location. I had to wait to be served between lottery ticket sales and beer purchases.

Rating:

3.0

The truck was not clean at all. There was only 1/4 tank of gas in the truck and it was full of cigarette ashes. Also, the items that I requested in order to help me move were not available upon arrival and I had to obtain a dolly from another business. The checkout process took about 20 mins even though I checked in online.

Rating:

4.0

Your app didn’t work had to go to three different locations to get a truck it took me two hours to find a truck after I had reservations my overall experience was not good I started at 9 o’clock trying to pick up a truck and wasn’t able to until 11 o’clock that morning.

Rating:

1.0

I was fraudulently charged by this location and uhaul. I will call the police and file charges if this matter isn't resolved by tomorrow! The rep highly violated uhaul policy and ethics... He was extremely rude and didn't want to assist our reservation. He lied multiple times and blamed uhaul for unexplained charges...I've only always used uhaul for any of my moving needs over 20 years and never experienced this. He canceled our reservation for no reason other than to be ugly. You can tell He was having a bad day and took it out on us! We were there almost 3 hours because of his incompetent rude ignorance! This location should be immediately removed from uhaul! I had to file an official complaint against this person/location! The truck is disgusting with barely any gas. I took a video of everything! Too bad we cant post videos, guess Google scared! I haven't even listed everything this person did but will gladly explain to corporate. Uhaul customer service manager and scheduling manager I spoke with needs to be charged and fired as well!

Rating:

3.0

I don't like that I wasn't reimbursed for mileage I didn't use

Rating:

2.0

He was rude and told us that his store customers took priority.

Rating:

2.0

Waiting a hour just to get the keys because their system was down for the third time that day!

Rating:

1.0

The location was not a location where the focus was on the uhaul customer. It was at a gas station with a cashier behind the counter responsible for running the gas business and receiving drop offs. She was not pleasant with her interaction when I went in to inform her of me returning the truck that had pads and equipment in it. She told me that it was my responsibility to bring in all pads and equipment per her boss instructions. There was no one to verify the condition of the truck upon return nor the mileage and gas hand. Nor did they validate the equipment and pad returned with the truck being cleaned. She was rude with her delivery so I contacted my pick up site to let them know and take pictures and what time I dropped off the truck as it was given to me in great condition is how I returned it

Rating:

1.0

First and foremost I probably would remove U-Haul from that location secondly would do customer service training not only with the owner of that location but with the supervisor over the area Mr. Myers I had pictures of my mileage in and out and my gas my contract was altered and I was charged more than I should have been Mr. Myers did refund me my $14 for the insurance that I did not up to take but basically called me a liar and said that the mileage was correct when it wasn’t I asked him did he look at the pictures he said he’s not looking at the pictures he’s looking at the contract well also I never got a contract when I got there to begin at 11:30 in the morning was told to take pictures of the gas and the mileage and that it would be OK well they lied again I’m going to say that they charge me for mileage that I never use and Mr. Myers refuse to look at my pictures to see the difference he was following a contract that date altered My Truck had less than a quarter of a tank on the contract it had that I had 7/8 of a tank and all he had to do was look he didn’t care so what I recommend this location never they are thieves

Rating:

4.0

better location with more space.

Rating:

5.0

Quick ans easy

Rating:

1.0

Not have someone over the phone complete the reservation for the customer. Gas attendant who gave me the truck did not know how to complete the reservation so had to call their manager to complete. Because of that, truck was noted to have 1/4 gas in it, but it was actually on empty. Gas attendant apologized for the truck being on empty.

Rating:

2.0

Better customer service…

Rating:

1.0

Inside of truck had trash from previous user. Also, we were charged for a dolly (which we requested) but the dolly was not in the truck.

Rating:

1.0

Pick up location sucks

Rating:

1.0

I was sent to the wrong location multiple times, wasting gas and time. Giving me extra miles on the uhaul does not fix the fact that I had to drive around for more than one and a half hours to finally get a truck while also waiting around for customer service to find me a truck. A discount on the total would have helped out at least. Yesterday was a nightmare…

Rating:

1.0

Truck battery stopped had to get a jump so I returned the truck without using it and was charged full price.

Rating:

1.0

My vehicle was rented outside of my agreement to someone else. I was then charged for the time until my rental date. Over $500 was charged to my card. They refunded most of it shortly after, but still charged me the initial cost. I have handled this through corporate and they refunded me and switched me to a different location. I will never patronage this location for any type of business.

Rating:

5.0

Very nice facility and customer service

Rating:

4.0

The only issue I had with the truck is when I turned the air conditioner on ants came out the vents and went everywhere in the truck. The ants must have a nest somewhere inside the vents. Need to check trucks before they are leased or rented.

Rating:

2.0

My location got move to this location with very little notice, also when I got there the lady told me she could not find my reservations and proceeded to key information in on a tablet in which a charge of 59 dollars was added to my account unknowingly. The truck itself was in horrible condition it reeked of cigarette smoke and when I mentioned that to her, her comment was they all smoke in these trucks. The truck felt like the transmission was slipping or something because everytime I slowed down it would make this horrible sound. Due to my long trip I felt very unsafe in this vehicle. U haul needs to do a better job when it comes to the safety of their customers, just as you want to insure the safe return of your vehicle please put the same concern for the customers. We all want to get to our destination safe.

Rating:

1.0

Absolute worst truck experience I’ve ever had. First off I was notified two days before that my truck was 21 miles away when I reserved it 2 miles from my house. I reserved weeks in advance and told on website it was available. Truck was in horrible shape. I had to walk through trash to get to truck. Once inside ants were crawling all over cab of truck and throughout two day trip my daughter and I were having ants crawling on us. Inside back of truck smelled horrible. A/C was in and out and check engine light came on halfway through trip. I don’t understand why I was put in the worst vehicle for and 800+ mile trip. I have had great experiences before but this was unacceptable.

Rating:

5.0

Just about nothing

Rating:

2.0

Truck were with thrash in front cabin as well as cargo area , can bottles inside the passenger cabin , seems like the truck haven't been wash in months. The driver seat belt latch is broken which should be not allow to be use at all due to safety reasons don't know why this have been fix ASAP.

Rating:

5.0

Picked up furniture pads in bundles clean.