Customer Reviews for Kent Bp

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kent Bp

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larry A.
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Customer did not leave a comment.

Nancy H.
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Customer did not leave a comment.

Kelsey A.
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Customer did not leave a comment.

Chaz W.
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Customer did not leave a comment.

Thomas L.
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We did not recieve the dolly we paid for. The attendant didn't know what they were doing either.

paul C.
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Truck needs service. Suspension seems too rough loke broken springs.

Thomas R.
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Customer did not leave a comment.

Timothy O.
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Patrick K.
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Don't send them there

Martin R.
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Customer did not leave a comment.

Danny B.
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Make it clearer that the return site is a gas station!!! I was confused.

Robert A.
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The transmission was destroyed In the truck. Shifted horribly. Gave me the truck with very little fuel in it.

Peter W.
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Answer the phone when a customer calls

Layla A.
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Terrible service and they stolen my money .. Very bad service

Rebecca J.
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Customer did not leave a comment.

Mohamad J.
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The guy responsible to give the truck was not in the pick up location and had to talk to him over the phone which took an hour, not to mention that I was forced to handout my credit card information to someone over a not secured line over the phone, because it was my only choice. The worst experience ever !!!

Natalie S.
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Customer did not leave a comment.

Tamarah H.
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The worst experience I've ever had with UHAUL

Christopher R.
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Blankets were pulled out of a dirty shed. I did not select this location and was forced to go here. Staff was nice but was not prepared.

Jessica L.
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Customer did not leave a comment.

Albert S.
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Clerk had no idea how to return U-haul tow dolly.

Larkspur N.
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Was called and told the day before I picked up that my equipment was not available. Was given a bigger trailer and told it was at a different location. Go to pick up trailer and I was told that even though I gave my card information online when I reserved, it "didn't take" and I had to give him my card. Since it's a gas station and not a U-Haul location, I had to drive to the place I ORIGINALLY reserved from because I needed a light adaptor. Isn't there a guarantee for having the equipment I reserved at the location I reserved at?

Tricia R.
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Customer did not leave a comment.

melissa W.
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They had no idea what they were doing. Took 40 min to actually get truck and they took that time off our total rental time. Said I could return to another store and when we arrived to return at different store I was told that will be $200 more. Never rent from BP Kent

David D.
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The customer service was terrible. Its a gas station and was given a truck much bigger than needed. It was also 17 miles further from where we were told to pick up the truck. Ordered and paid for a dolly, but none was given. Will not use uhaul again.

Morgan M.
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We were told they didn't have the truck we reserved. The truck ended up being an hour late. I had to wait an additional 30 mins to get it rented because they take care of all the gas station customers before the Uhaul customers. The overall pickup experience was awful and stressed us out even more since we only had one day to move.

clint B.
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Customer did not leave a comment.

Patrick W.
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Customer did not leave a comment.

Jennifer B.
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I was disappointed that the website allows you to reserve but then the day before I'm Told a location near me (within 10 minutes), doesn't have it so we are forced to drive 45 minutes in the opposite direction to pick this up, because now it's to late for us to make other arrangements. Then we arrive and the location is a dirty gas station, our pickup process took over 45 minutes. The additional travel time, the pickup process delayed us getting it loaded and on the road. I would not recommend using this location or at least if allowing a customer to reserve online be sure that it is available and convenient for the customer.

David G.
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Customer did not leave a comment.

susan B.
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Clean trucks

Jane D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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