Customer Reviews for Kerrs Truck & Car Sales
(U-Haul Neighborhood Dealer)

47 reviews

37731 State Rd 19   Umatilla, FL 32784

(352) 771-4048

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 9/25/2021 - 10/1/2021: Closed

Services at this Location:

Contact Us

(352) 771-4048

37731 State Rd 19
Umatilla, FL 32784

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 9/25/2021 - 10/1/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The drivers side lights on the trailer were out.

CHARLENE Q. 
Rating:
5.0

Make the online registration simpler

Eugene L. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

The location was great and the lady was nice,friendly and helpful but the lady she had to call and your help center seem like she was not sure about things and it took almost one hour to do the paper work for the rental. The same thing happened to me at another location the last time I used uhaul.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
3.0

Customer did not leave a comment.

Matt H. 
Rating:
3.0

I was told when I rented the car dolly I would not be charged for days not used. When I turned the dolly in I found this to be incorrect.

Noel R. 
Rating:
5.0

There was a change in the pickup location that I was unaware of until I checked in online the night before. A courtesy text to inform me there was a change as soon as it happened would be nice, so I could plan accordingly. I just had to drive farther to pick up the auto transport trailer. The two U-Haul reps I dealt with were great.

Thomas S. 
Rating:
5.0

Kerr's is an excellent place to rent a Uhaul. The customer service was amazing, and the young lady that works there, I believe her name was Tina, was so friendly, cheerful, and helpful! She really made the whole process very simple and even enjoyable! All customer service workers should be so helpful and friendly! Thank you Kerr's, and thank you Tina. Will definetly recommend Kerr's to anyone needing to rent a Uhaul!

John R. 
Rating:
5.0

Good people good job.

Bernard B. 
Rating:
5.0

The breaks of the trailer were not working properly

Miguel L. 
Rating:
5.0

Customer did not leave a comment.

Roy V. 
Rating:
5.0

Kerr Truck and Car Sales took excellent care of us and it was a pleasant experience from start to finish.

deborah C. 
Rating:
3.0

Make the process easier for the online portion for the representative.

Jonathan C. 
Rating:
1.0

Don't go here it took us 2 hours to get out of there an we were only customers 2 ladies in office knew nothing we ask they had keep calling people to get our answers then stay on the phone 20 minutes to a car dealer offer they had no one there to hook us up this place is a zoo Never again here this place is also nasty I recommend uhaul to get their trucks out of there they knew nothing about any questions we needed to know They didn't even inspect the trailer I was scared on the road due to their non experience of my safety

Bonnie A. 
Rating:
1.0

You can get rid of the electronic technology For renting the trailer! Took me 2 1/2 hours to reserve this trailer online

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
3.0

N/A

Lynn G. 
Rating:
5.0

Customer did not leave a comment.

Tammy L. 
Rating:
3.0

Customer did not leave a comment.

pierre S. 
Rating:
4.0

Customer did not leave a comment.

Wesley R. 
Rating:
5.0

Customer did not leave a comment.

DARVID S. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Return the motorcycle trailer after hours. No problem.

Janice H. 
Rating:
4.0

Tires were bad. Truck shook and beat me bad. Worse ride in anything ever drove.

ALLEN M. 
Rating:
4.0

Customer did not leave a comment.

Dee J. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
3.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Russell O. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
4.0

I did not click $8.00 fofr safe hall.

darwin B. 
Rating:
4.0

Did not have furniture dolly and he'd to settle with using utility dolly for furniture, worked out ok. Appreciated the fact that they tried their best to track down a furniture dolly but could not find one

samantha K. 
Rating:
5.0

I think your services was excellent You were very informative in all areas

T'Lene S. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

make sure person behind desk knows how to complete rental agreement forms.

keith N. 
Rating:
2.0

we had to go to three different places to finally pick up the truck and transport we needed. The truck driver side door could not be unlocked with the key. we were only given 39 miles which were the exact distance from the pickup location and the drop off location. we went 28 miles over because of that by 28 miles $11.22. only rented the truck because they said my truck would not pull the tow dolly with a minivan on it even though I pull a camper 3 times as heavy with it. I have an aftermarket tow package on my truck. That can handle 5,000 lb.

James R. 
Rating:
5.0

I really have no suggestions for improvement. The staff was courteous and knowledgeable. They were able to get my reservation filled with a clean, well maintained truck in short order.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

LOIS O. 
Rating:
5.0

Wonderful customer service.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Melisa M. 
Rating:
5.0

The personnel were great! The truck was super and comfortable. I would recommend rent from Kerr's!

Toni L. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

INEZ S. 
No reviews have been submitted for this location.

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