Key and Lock of Enon
(U-Haul Neighborhood Dealer)

Rating:

2.0

I was unable to open the lock box for over an hour. Which stinks but I wasn't nearly as frustrated by that as I was with the condition of the truck. The truck was absolutely disgusting on the inside. Not only that but it smelled like someone had been smoking inside, which I thought was against your policy. Overall, extremely unhappy with my experience with Uhaul and the Lock And Key of Enon location.

Rating:

3.0

The app would not let me report the vehicle dirty. It smelled of cigarettes and had ash all over both seats. But when I clicked clean and then submit it went right in to the next step. Truck was nice and ran well.

Rating:

4.0

Everything was good until I was returning and I was unable to complete online which was probably a glitch .

Rating:

1.0

Don't charge an after hours fee an not fully explain it to people. I was not told up front about this fee an even though I returned my truck within my four hour time period was still charged the extra fee. Will not be using this service again unless this issue is fixed

Rating:

4.0

Customer service employees were nice, but would much rather I did everything online. Hard to get them from behind the desk to do their job. Returned the rental and employee did not want to even bother with checking in the vehicle, and wanted me to do it online. I did not want to do that, and she finally agreed and did her job.

Rating:

5.0

This is a small location with unusual hours, but the staff is willing to work with customers to accommodate their schedules.

Rating:

1.0

I have a complain about this location, as per our agreement I rented the truck at 130pm on a Saturday for 24 hours, the location office informed me that I could drop the key on a "key box" before 6pm, I used the truck for less than 2 hours and returned with full tank, no damage whatsoever and I was still charged an extra day. I'll make sure to voice my complain on all medias if I'm not reimbursed for the extra charges. It is a completely disrespect with the customer the fact that they charge for an extra day even if their Office is closed.

Rating:

3.0

Franchisee had to call U-Haul home office due to change in GUI but they had no idea how to get around the problem. Either leave well enough alone or train staff properly.

Rating:

4.0

I'm glad I made a point to be there when open. I needed the guidance of an actual person. The phone app is confusing.

Rating:

1.0

I pulled in the entrance and the woman who worked there ran out screaming that I had no business leaving a uhaul truck there. She refused to believe that I was delivering the truck to the correct location until I showed her the paperwork with their address clearly listed as the dropoff location. I pucked up the truck yesterday morning at 10am, and we dropped it off to the Key and lock location at 3:30pm the same day. When I followed the woman into the cigarette smoke filled office, she continued to scream at me, telling me I had no business dropping of a truck that size to their location. I asked her if she needed anything more from me, and she said no after she picked up the office phone and told me, "Someone better come and pick up that [expletive] truck right now." This morning I recieved an email with a receipt from this location of an additional $25 charge for a late dropoff. The receipt claims I dropped the truck off this morning at 9:30am, and not yesterday afternoon at 3:30pm. When I called up their office to dispute the charge, I was initially told by the same woman that was there yesterday that I dropped off the vechicle when they were closed. I told her that that was inaccurate as we were both there inside of the office while she was screaming at me about the truck, so the office was clearly open. At this, she changed her story and said that the fee is due to their having to deal with such a large truck being left on their lot. I asked her if this is the case, why was I not notified of this prior to my having scheduled the rental, not to mention, why is that charge labelled as a late drop off charge on the receipt? She told me that it is just how they had to code it. I told her that didnt make any sense and that this charge needs to be taken off of my debit card asap. She refused to do so. I hung up and called the 1800uhaul number and spoke to a cs agent named Vicky about my ordeal with this location. She immediately offered to file a complaint on my behalf, and said that a refund should be issued within 3 business days or less. This location is a joke.

Rating:

1.0

You have the wrong email for this. Please stop sending me emails attached to other customers. I called your corporate office, they told me the removed my email address from this order, obviously have not. Please stop sending me random emails...

Rating:

3.0

Using the farm for someone that doesn't do a lot with the cell phone wasn't very good experience I didn't like it at all and it took a long time to use the phone to get to the links I'd rather deal with someone in person and I won't never use the phone again they have to be someone there for me to sign a paper with a pencil

Rating:

3.0

mileage and gas recorded wrong on paper work.

Rating:

5.0

The process was quick and easy and definitely prefer waiting in a line only downfall is I got charged for a dolly that wasnt provided so it was kind of difficult moving my big items.

Rating:

1.0

That lady is crazy. Came out swinging her arms and yelling st us telling us we couldn't leave our rental there. This was the address for drop off. She was an idiot. Rude and nasty. My uhaul days are OVER. After this fiasco, Penske definitely has my business! We own a business franchise and one of our trucks broke down. I rented a Penske last week. Will never rent from Uhaul or refer . NEVER. Hopefully I never run into that rude witch from the Enon location ever again. She's nuts.

Rating:

3.0

There was a mix up as to where I was too pick up my Rental Truck once I figure it out where I was to pick it up from it was an easy pick up and easy return however a call would have been nice to let me know that they confirmed place was not where I was to go

Rating:

2.0

Streamline your off-hours pickup process. I have still not had any response from my ID verification to pick up the truck this morning. Also, set your key code to something harder to guess.

Rating:

5.0

The agent was extremely helpful.

Rating:

2.0

The lady that I rented from was somewhat sarcastic, and nearly rude.

Rating:

1.0

The way uhaul runs their reservations is awful.

Rating:

1.0

I checked in online and it still took 50 minutes for me to get the truck. I had requested a dolly and pads for my move. I was charged for pads but didn't not receive pads. When I inquired about pads she told me it would take her additional time to locate the pads. I requested a credit for the pads since I was charged. Still have not received the credit.

Rating:

5.0

Extremely helpful in resolving problem with mileage documentation!

Rating:

1.0

I was charged for rental equipment that i said i didnt want and it was already in the truck. Then i was charged .99 cents per mile when i was told it would only .33 cents. I was also given two different addresses to pick up from and not the correct number to find out where i had to go. Worse place ever!!!!

Rating:

3.0

We originally reserved a 26 ft truck from a different location. When we went to pick it up they told us they didn't have it and that u-haul had just called said they wouldn't be able to deliver it. They sent us to dunns where they had a 14 ft ( half the size we needed) that we could use, but had to have it back before 24 hours. We were not very pleased!

Rating:

2.0

the probblem was that i came in after hours and nobody really helped me unload. when we call we had to deal with a call prompt that was not helpful we had to call 3 times to get to a person that we could talk to. using a call prompt is lazy and not personal. what if something to the trailer or something i could not get a hold of someone and i am talking to a cpu instead of a person.

Rating:

3.0

It was an old dirty gas station that looked closed.

Rating:

5.0

Good communication about pick time and the location.

Rating:

2.0

Personnel did not help with this u-Haul return. He stayed inside. I had to go in to ask for a block to keep the trailer from blowing across the lot. The location appeared cluttered and un organized.

Rating:

4.0

I was impressed with Dunn's service and willingness to help me check in the truck. It was a very packed location with little room to park the 26 ft truck, but that was a minor detail. Overall, good service

Rating:

2.0

The staff was uneducated as to how a corporate bill was to be handled and it took about 45 mins for me to check in and get the truck and going. Time which could have been used to pack. The truck was given to me with the gas tank below half a tank and the staff said the people most have taken gas out of it. My invoice said the truck was to have 7/8's of a tank.

Rating:

2.0

The facilities are run down; the staff acted as though he was on drugs. A positive: it is a convenient location.

Rating:

3.0

The left light did not work but yet I was allowed to leave. I went home and tried a new adaptor as well as hooking up to another truck. The lights did not work still so we returned the trailer. This was a total of 60 miles spent with no reimbursement for gas not to mention trying to find another trailer. We will not be using u-haul again.

Rating:

2.0

Again, it seems like there were closer sites. As I was charged for 15 miles over and the difference in my preferred sites would have been under 15 miles... it seems not enough miles were originally quoted.

Rating:

2.0

I was given a number to call to get their hours. The lady indicated that they were open until 9pm. However, we arrived at 8:15pm and the location was closed. They need to inform UHaul of their correct hours so other customers don't have the same problem.