Uhaul was great and the online reservation system was great. I was able to prepare for my move completely via online. Both pick up and drop off locations were great to work with! The ONLY issue we had were the unloaders that until provided — VET Movers, Columbus OH. HORRIBLE service to us! They were late and 2 of the inloaders they provided were sources in Craig’s list! NOT happy.
DIANNE S
Customer Reviews for Key Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We left it in the parking lot as the business was closed.
Frances SYou over charged me first of all...and there was ZERO customer service. No one was present to answer phone. No one there to receive the truck. I had zero instruction. I honestly think I should be discounted something for such utter inconvenience.
lorie lNo one was in the office. There was a sign on the door indicating the one guy there was working in the shop below. I had to call down to him and he told me just to leave the truck with the keys in it parked in front of the office.
Ahmet DThe gentleman at Key motors went way way above and beyond. Our lights weren’t working when we tried to hook up the trailer and he came out in the dark and cold, getting under the hood of our truck, trying to help diagnose issue! When we realized we couldn’t fix it, he happily put us in a truck instead. It was after hours by the time we left. We rent a lot of UHALS and have NEVER had service like this! Thank you! You saved our butts last night!
Lindsey HThis location has been the best easiest pickup experience I’ve ever had. I appreciate the customer service.
Abigail GEverything was great!
Edward LThe brakes where soft, like scary soft, panic braking wasn't going to happen. The truck smelld terrible, and the rear was dirty
ian rVery nice people
Carrieann TU-Haul truck cost for 400 mile one-way trip was cheaper than the cost of a small rental car. Customer service and vehicle condition were excellent.
Charles VThe owner Wes very pleasant to deal with
JAMES MSuper easy checking, truck pickup, and truck return through mobile.
Jennifer DEasy pickup, easy drop off. Truck performed as it should.
James MI left my power drill in the passenger seat side door. Hope I get it back tomorrow when I call. Thanks
Robert YExcellent customer service. Easy pick up. Vehicle in good condition.
Eric SWhile the locations were fine, what was not at all fine was the checkin experience. The app failed multiple times on me, the checkin was unbelievable complicated and took significantly longer than I expected. My furniture pads and dolly were missing. I am a repeat customer for UHaul and this was the most frustrating process I have experienced.
Elizabeth HI dropped a trailer off after hours. The person on the phone when I called ahead was expecting my drop-off and clarified instructions. The unhitching of the trailer was difficult--the equipment could used a crank to stabilize when unhooking. I definitely could not have done this by myself.
Denise HQuick check in and check out process. Improvements by having all extra equipment like furniture dollies available.
ELONAMARIA CWonderful staff and very helpful! I would recommend them to anyone who needs to rent a Uhaul!
melissa fNothing, it was quick and easy
WILLIAM MOther than the s hook breaking on the dolly for no reason the experience was good.
sondra HThe man that waited on me was very nice very polite and answered my questions and I see yes I would recommend my friends or anybody that asked me so keep up the good work and I’ll probably be back again thank you very much and have a great day
ANTOINETTE TQuick & East drop off
Gary DClean truck and the place I rented from the guy was great
Michael DVery polite
PENNY AI did not drop it off, but my dad didn’t have any complaints
mark gThe experience was excellent, had no problems picking up the rental. The agent was outstanding, explained everything thoroughly and was extremely knowledgeable with fast and friendly service I would not hesitate to rent from that location in the future. He went above and beyond what was required for this rental and I appreciated the service.
Randy BNeeded this on an extremely busy weekend when everyone decided to move at the same time the end of June . Somehow , we still got our truck even though it took some juggling. Truly appreciated everything, even though we ended up moving the hottest day of the entire year! I think it was 103 and humid that day . I would rent from here all the time if there was a truck guarantee
KIMBERLY Vgreat job.
KEVIN RGentleman that took care of me was very friendly,cooperatrive and professional.
ROBERT CWhen I return the trailer the gentleman there to was excellent help me with everything very kind very friendly I would definitely do business with him too and recommend him for that location excellent and I will definitely be back doing business with him because he lives in my area
michael GThere is no need for improvement, keep doing what you have been doing
Dennis RCraig was awesome.
ROBERT WThe gentleman at this location was very accommodating
Stephen HNo problems at drop off
Robert ZCraig, the owner of this establishment, was particularly attentive and helpful. I highly recommend this location for uhaul services.
Kevin KI was very pleased with the equipment and service. In addition, I had initially contacted the Uhaul at Devoe's on Route 9. When they didn't have what I needed they searched around to find this location and booked the van for me. I was extremely pleased with their help as well.
Gary JExcellent customer service!
Fannie GWould like to be assisted when i dropped off the borrowed material
Michael FNothing
jackie fVery satisfied
Joseph FGreat and “fast” service. I’ll
John GOwner was nice quick and helpful
Gregory B