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RANDY B
Customer Reviews for KeyLess Self-Storage at East Fork
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent visit
Demetral RPersonnel was 45 min later.
Erwin HThe young man who checked the truck out to me was very kind and professional. Would definitely rent from that location again. Easy on and off the highway.
Candace RThe Jack on that trailer could use some serious greasing. while turning the handle on the jack rust falls from the cylinder. I sprayed it with wd-40 just to help it a little. But the jack needs to be raised all the way up and greased.
Shawn HThe check engine light was on the entire trip.
Eulon CThe truck was in poor condition, the inside smelled terrible. The truck had damage inside and out. I think this truck needs to be retired or listed as damaged goods.
Tina BGreat customer service
James PGreat experience
TINA LIt’s all good great customer service 😊
Debra BGood service 👍 excellent
TRESOR KI called and gave my feedback to the 1-800 number. Please see my remarks and unaddressed concerns there.
BRITTINI JFriendly and helpful I will always use this location
Denise SI had a very bad experience dropping my U-Haul off.
Adrienne BIt was very simple and quick. The price was straightforward. I will be back if I need a U-Haul again. Thanks.
HEATHER MNothing it was perfect and Mr. Charles took great care of my rental needs.
GLINDA SThis online reservation process was very easy. Communication from U-Haul was good and each person we met with was friendly and explained things very well.
Carla MNothing really, this location was friendly and did not change me extra when I forgot to self return the item using the app easy and fast service.
Osman Sgreat customer service and for operating hours for the location to be longer
Jose CI honestly don’t have a lot of feedback for this location. The gentleman that runs it is easy to work with and very friendly. He gets you in and on the road again quickly. So I am a fan of this location.
JACOB SEmploy did excellent job of hooking up and checking lights. On return he did all the unhooking. Excellent experience.
Bill FOk exelente servicio thanks
Miguel MGreat people working there
KENNETH MIt was very welcome and taking care of
Dana MMake sure the trucks are properly maintained and the gas tanks are full.
Shannon PNo complaints. Very professional service.
Vicki SStop charging for fuel in violation of the rental agreement. I took a picture of the gas gauge when I dropped off the vehicle, and returned it with exactly 3/4 full tank as agreed. I can be seen on your cameras at the time of dropoff and there is a timestamp on my photo, so I will have to now dispute the charges with my card company since noone responded to my request at uhaul. Thanks for nothing.
Racheal MI've used this location twice now and I'm always pleased with the service.
Andre SOur first time renting U-Haul in many, many years. It was a good experience and customer service was excellent.
Andy CThe salesperson at the desk was so friendly & efficient. Everything had been taken care of so quickly. A great experience overall!
Kimber RHonestly, if the gate code was provided with the reservation details or something it would have been fine. But coming to a fenced off locked location in the middle of a busy highway that is dark and no way of accessing the place to return the vehicle without calling the U Haul call center is absurd and dangerous and a giant inconvenience. I would rather drive to a whole other city than have to experience that drop off again..
Hanna TGreat Customer service!!
OSCAR SCustomer service was great 👍
Bryant BEverything was good, easy process.
Christopher BVery friendly staff and easy to rent
sarah cCharles has excellent customer service . He responds to questions very well and keeps a positive attitude. I will use this location again.
Theodore NGreat service
ERIC CThe agent at the station is very professional and friendly. Appreciated his curtesy.
MERKEBU DThe manager worked with my schedule and even took me in early because I needed the trailer before my appointment. What great service
Robert CAll is well. No suggestions.
Tameka WNothing! This is a great location and representation of a quality U-Haul facility!
Patti JThe sales agent was polite and excellent customer service.
aldrena sI HAVE NO COMPLAINTS!! GREAT CUSTOMER SERVICE!!
LISA SThis team is very friendly and engaging. Each time I move my college students, this is the fist location I select. Thank you all for making this effortless for us!
Vernon DNo , Complaints…. GREAT Customer Service!!
Lisa SVery easy drop off. Got the final invoice within the hour.
PAUL JWonderful experience overall this is the best location
CONNIE HI rented a car hauler and my car didn’t fit on it . Even though I put all info about the car on the U-Haul app. It was a waste of my money……..
Larry M