The sign said they were open until 4:30 on Saturday it was only 3:30 but I was on my own. There are 4 or 5 businesses using the same parking lot. It is very confusing which is associated with Uhaul. The Uhaul drop off app walked me through it.Steve R.
Trailer Rental & Towing in Sunnyvale, TX at Wood Finisher's Source
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Sunnyvale, TX 75182
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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U-haul in this location doesn't have an office of their own, it's attached to a shopping Mall store. It will be appreciated if you will hurry and give them a separate office.DEBORAH O.
I checked the trailer in on Saturday. Two days after I rented it. I had four days of rental and I turned it in after two days. I still had two days left. Four days after I turned the trailer in I was charged an additional $62 for being two days late. I had to go back and get my refund. Not cool!!!GERALD H.
I loved this location. Big, spacious and clean. Excellent service too. I would recommend this location over others. Thank you for making my experience wonderful.MEHER L.
I was charged for a dolly that was not added to the uhaul. Had to go to a different location to pick one up and pay again.Elia R.
The engine light was on in the vehicle and the passenger side visor feel down when I went over a bump on the service. When I mentioned the visor to an employee, he said, "yes that happens". Additionally, we pre-purchased the use of a dolly, and it was not included when we picked up the vehicle. We were refunded.Korey T.
We have rented literally hundreds of UHaul trucks and trailers over the years and this location and salesperson are BY FAR the best ever! Always a pleasant transaction. This young man deserves a raise because you NEED to keep him!COLLEEN H.
Packing/Shipping pads were not included and I was charged for them. I reported this at time of pick up and was still charged. I used the app to pick up & drop off the truck and was told someone would contact me regarding the missing pads...nothing. The truck sounded like it had an exhaust leak, very loud when accelerating and it rode very rough.Don W.
Initial contact... we had to look for customer service entrance even after following the signs. I did not receive the code or truck information so I couldn't just get the truck. However once someone came the process was quick. My rented dolly wasn't in the truck but they solved it quickly. Very courteous customer serviceRenata F.
Gregory took care of everything perfectly.ROGER B.
We were greeted at the door, the entire process took only a few minutes and we were on our way.mary W.
At the last minute the location to pick up the truck was changed, we made this reservation a long time in advance, which cost us an extra 30 dollars in Uber, we were supposed to pick up the truck at 8, the offices did not open until after 9 in the morning, an hour and a half lost.James L.
The young man that processed my reservation, was very courteous and professional.Richard G.
Easy in and easy out. Better signage would help this location at Sunnyvale. I will rent there again as needs arise.WILLIAM G.
Did not get the dollyStephanie G.
So far it's all great, I left the truck parked as indicated and did the online return, which was easy and convenient. The only think I noticed is that I paid partially at the store when I pick up the truck and then the app charged me the whole thing again after I completed the return, I hope I don't get a double charge. Other than that, the staff was courteous, the process was easy, and the return was convenient. Thank you guys!!ISRAEL G.
It is not an air conditioned building located inside of another business and the person working there acted like I was a nuisance for being there.Carter S.
We dropped the keys in a after hours box and assumed that's where to park it. There was no clear instruction where to return it during after hours periods. Especially since the normal area was locked. Make it more clearAmanda F.
Great experience easy to communicate with employeesWilliam D.
I rented a car transport trailer at this location. It was provided to me with a badly worn tire which was worn down entirely through the tread at one place. They could not change the tire, but instead directed me to another location significantly out of my way. I made the trip with the tire and was, fortunately, lucky to make it without a blowout.Robert M.
I was given a bent trailer that towed to the right. On the next lane over due to some previous damage. I had a horrible time almost hit another vehicle due to the trailer being so out of center.luis R.
Inside of trailer wasn't clean. I had to sweep out dried up mud. Otherwise customer service was good.james F.
The u haul systems are antiquated. It took me longer to get thru their process for a appliance trolly than it took to use it for my purpose. The location was excellent and both pick up and drop off people were very nice.Michael C.
The $19.99 a day is misleading of course. It's meant to be, meant to get you in the door. It works. The 0.99 cents a mile charge is too excessive. 0.75 cents per mile would be more acceptable and in line and U-Haul would still make a very healthy profit on the newer trucks. The truck's odometer moved faster than my cell phone odometer app, by almost 25%. So, one of the two is wrong, who's do you think it is??? 46 miles total, returned it within 3 hours of renting it, with gasoline I replaced my total charge was $95. You tell me if this was a good deal.anthony E.