Customer Reviews for Kimco Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kimco Self Storage

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CYMON K. on

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Not be located on 56th.

Meleaha V. on

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Customer did not leave a comment.

ELLA M. on

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Great experience

Stephen J. on

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Dropped off at midnight so was closed, but it was well lit and nice looking.

Derek M. on

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Rental went smooth and staff was very helpful

Heath S. on

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Truck had no AC, stated the truck needed to be serviced, who knows if there was anything else wrong with the truck. Messed up our rental. Quoted for one price and received another quote. Just disappointed. Won’t be using U-Haul again. Wasn’t able to pick the truck up at the time we wanted 24/7 truck share didn’t work.

Sarah H. on

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Customer did not leave a comment.

Austin M. on

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Give me a truck that won’t break down and then take 5.5 hours to get me a tow truck. I called Meier towing who is one of your providers after roadside told me they couldn’t locate a tow truck within 2.5 hours... Meier towing was able to get to me within an hour.. never received a call from anyone from U-Haul. Terrible experience. Also been transferred too many times and told by too many people it’s not their job to handle reimbursements.

tracy P. on

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Very friendly and helped load/unload the equipment.

John R. on

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Kayleen H. on

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Very good service. Thank you

Richard J. on

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We had a very good experience and will rent from Kimco Self-Storage again. Very friendly and helpful staff.

Jim D. on

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Air conditioning did not work on a 94 degree day and the padlock provided was defective.

Collin S. on

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Easy process.

RHONDA J. on

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all good. would use again if need be.

RHONDA J. on

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Jackie at Kimco was great. My comment has nothing to due with Kimco but with the after hours check-in process. It was long and somewhat complicated after a long day of moving. Technology can be great and I see how it may benefit Uhaul but it is tedious for the customer. I hit a snag in the 4 step process and called customer service, at the time it did not make me happy.

Donald E. on

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Tim H. on

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The cargo lights in the truck would not work; we were loading in the dark.

Tony T. on

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Kim W. on

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ROY JUDY B. on

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Thank you

Lee F. on

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Kevin K. on

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GREG C. on

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need to improve roof conditions so that is doesn't develop so much condensate to soak several of my boxes.

Ann C. on

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KAY W. on

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Very well maintained and friendly personnel. I would store there again.

Harry M. on

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From the time I arrived until I was finished with the check in took about 35 minutes. No other customers. She finally called the manager to complete the process.

SCOTT R. on

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Very nice facility, and large enough to accommodate a semi tractor-trailer truck to drop off and move our stuff.

Debbie H. on

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Christi T. on

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No complaints! Very easy and efficient! Thank you.

Tula P. on

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jerry N. on

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R Rea E. on

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PAUL F. on

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Staff was very helpful and accommodating! Pleasure doing business there!

Kelly P. on

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The actual U-Haul truck LEAKED! Our mattress had a liner and a pad on it, yet the rain water seeped through the mattress. I contacted Kimco, they then contacted the U-Haul regional rep. I was asked to email him the pictures of the bed. I did - and did not receive a bounce back from email. Never heard anything for 3 days, called Kimco, they called him again - he finally called me. Said there are signs plastered all over the back saying that you need plastic, as the truck is not water proof. He was very short. Said he couldn't do anything. He said he looked at truck and it appeared fine. However, the Kimco people didn't say anything about him being there. He could of at least apologized for our experience! The people at Kimco we fine to work with, however, the U-Haul rep was not. I will look into other vendors the next time I need a truck.

Michael N. on

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Customer did not leave a comment.