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Ben W
Customer Reviews for Kimco Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Odometer was fixed. It jumped 10 miles while I was driving, would not recommend renting from this place.
Matt MThe woman who checked us in was very helpful and friendly. Everything went smoothly.
Chananne SThis location was great! I wish I remembered the woman's name that was helping me at the front desk.. She was super friendly and great to work with. She helped make the process of getting the UHaul quick and easy.
Natasha TSelf check-in didn't work. Not the fault of the location, but of the UHaul app.
Tomas HHelpful, good experience working with them.
Brad BThe app is absolutely terrible I would never. Recommend it
Patricia HThis was not the location I choose to return the truck, yet after several phone calls we were told that it needed to be returned to this location because the rented the truck to someone else so after returning the vehicle with a full tank of gas was told to drive across town 20 minutes and then they charged my card for extra miles. We drove there at uhauls request and then to charge me for helping uhaul out. I will be sharing my experience on facebook and honestly cant say I will recommend uhaul service to others. Oh and when I call to talk to the person who requested the vehicle be taken to the south location a person from the east coast answered the phone and could not help me but stated he check into things and you guessed it I never heard back from him. VERY POOR SERVICE AND CUSTOMER SERVICE!!!!
Juanita CThank you so very much. We appreciate you highly!!
Lynnette GWould not return for the simple fact of how your attending talks to customers
Markayla JI was charged for fuel after I had fueled my rentals, I was promised a refund on the auto trailer since it was demanded back long before it was due. I was harassed during my entire rental time for the trucks I had, it was incessant and unnecessary.
Summer BGreat experience at this location! The clerk was very helpful and friendly. The truck was in good condition and we had no problems with it.
Michelle M1. Your web site should notify customers if returning early but after hours there is a $20 fee. I rented for 24 hours and returned after 9 hours but the location was closed my checkout receipt shows $20 charge for returns after location was closed. 2. When I returned my rental online the website indicated I would receive a receipt by email but I did not receive the receipt.
Justin HGreat lady! Thank you.
JASON SThe mobile pick up process is very confusing.
Cody AEvery thing was great, well explained process and very friendly location.
Justin GVery helpful with my drop off of the truck I rented. Easy to get a hold, great communication, very good customer service.
Mark NThe truck was clean and it got us to our location and back, however, there was a backup light burned out and there was a metal on metal scraping noise then entire trip. I could not have taken this truck long distance. The staff was professional and friendly.
Sharon PWas very helpful and made the experience very easy!
Kelley MThe process was very cumbersome and required calling UHaul to have them link our previous reservation to our account. Returning the truck was a better experience, but we did NOT get a receipt via email as promised. The location is ok, but I would NOT recommend the uHaul Self Service option. It is not a good user experience.
sally pCouldn’t ask for any better service. I was very happy with my experience.
Chawna LExcellent customer service.Above and beyond.Will use them whenever I am in need of renting for any type of move.Thanks again
Christian AGreat customer service
Bradley SAll good. Very efficient experience.
Edmund EUhaul helped with making my move into storage complete and easy. A big Thank you to Jackie and Kay for excellent customer service and will absolutely continue to tell people about Kimco Storage and Uhaul in Lincoln, NE.
Linda RJackie provides some of the best customer service that I have experienced iof any business I deal with.
James WManager was very helpful and helped so much of my rental experience
Robert MEverything was handled professionally which made my Uhaul experience awesome. The moving project went very well having a truck. I appreciate & enjoy working with Jackie and Kay since I’ve been renting a storage space for several years.
Linda RWent great, Oct 14/15 the woman working was amazing!! The gas was a bit hard to determine but the sheet provided was helpful!
stephanie mThis was not our first use of this facility. As always the staff and facility are second to none. We highly recommend this location.
Mark L | Overall ExperienceThey are trying to charge me a cleaning fee. Here is the picture of the alleged mess. file:///var/mobile/Library/SMS/Attachments/21/01/83C9CDF5-A262-4077-A667-3BC46F3560CF/Resized952022091695155114.heic I will dispute this with my credit card company unless you drop the cleaning fee.
Derek DIt was great
Taylor SJackie was very helpful and pleasant to work with.
Mark BI would recommend this location only because their personnel. Other than that my experience was frustrating at best. I had no air conditioning through the vast majority of my 260 mi. trip. Not only that but when i got back into the truck there were no dashboard lights so i had to follow the other car in my convoy just to make sure i was going the correct speed. I want to make it very clear that U-haul is lucky that I was the driver on this truck having had over a year and a half of moving truck driving experience. The fact that U-haul put this truck on the road with multiple safety issues is apalling.
James WEverything went smoothly. I will use this location again for sure!
Larry HI had reserved an appliance dolly and I thought it was in the back. When I opened the door it was not there. I had to return to the location to get it. It was a long trip.
GENE JSimple. Clean truck.
Marc SJackie and her staff member were friendly, knowledgeable, and very kind in accommodating me on short notice. Thanks!
Kim BCustomer service was superior. Jackie and Kay were friendly and easy to work with.
Pat DThe vehicle was dropped off after hours, so there was no contact with personnel. The location was clean and very accessible. The return app to use for an after-hours drop off was super easy to use.
Shawn TI appreciated the call from Kimco when my storage unit didn't have a lock on it and when a key on a lanyard was found in front of our unit.
Joanne C | Overall ExperienceI would set up for another drop off site, i.e. Lincolne has several. The last location where we dropped furniture was within a couple of blocks and saved us a lot ot time to drop the truck there.
Robert KBest experience thanks to her.
IVAN CThe truck I received had no business being on the road and was not safe to operate. Despite the fact I informed everyone that I was going 2,000 miles, I was given a truck that shouldn’t have been on the road for five. The truck was caked in mud from a gravel road when I picked it up. The truck’s fuel gauge didn’t work, a full tank appeared like half a tank. The passenger’s side wiper blade disintegrated when I tried to use it in the rain. Multiple times on the interstate the truck would attempt to shift gears and would simply not go back into any gear. This required me pulling to the side of the interstate when able or in the middle of an Interstate lane when I was and putting the truck in park and back into drive to get the truck to drive again. The ignition was also loose, so if the key was turned wrong or jostled a little, all the vents/ac quit working and the brake warning light came on. Worst of all, when I drove at night, the lights drained the battery and the truck died on the interstate; with no lights and flashers. Ultimately the truck needed a new battery, alternator, and belt. These repairs took 16 hours in the middle of my trip. After that time and multiple requests, the truck still wasn’t safe to drive and I was finally provided a new functioning truck to finish my trip. On the backend, “making it right” was covering the hotel I was forced to get when the truck broke down, and knocking 20% off the final bill. So despite the fact, the truck only half worked from the beginning and ultimately put my life in danger, that was only worth 20% off to this company (seems to me a half working truck isn’t is worth about 50% of a functioning truck), because “trucks break down.” Which I am sure they do, especially if this truck passed uhaul’s inspection before it was provided to me.
Daniel HCharged for insurance even though I didn't want it. Charged a cleaning fee when the truck was clean. Absolutely terrible customer service. Ended with being called an idiot.
R. JJackie was very helpful and simply a pleasure to do business with. Nothing to improve on. A+++
Greg HAppointment was set but was not notified the hitch was not delivered and I arrived at 7am to find no help for me. Wasn’t the guys fault but I wasn’t notified they weren’t ready and wasted a days worth of prepping for the appointment.
Erik Gguys tricking people it’s written all the vehicles is $19.99 but I used only for one hour you charge me a $70 that is bullshit charge.
faisal RNA
Juanita CThey made it very easy.
Kim BGreat place.
RANDALL F | Overall ExperienceThere was a cardboard sign on the front windshield that I wasn't sure what to do with. I think some instructions regarding that would be helpful. Otherwise, the entire process was really smooth and simple. I especially liked being able to do check in / check out on my own, answering the questions on the link and taking photos. I thought that was a really nice feature.
ADAM SVery helpful
ROBERT HThe staff was always pleasant and helpful!!
Glenda W | Overall ExperienceI know that the location has no control over this but I need to tell someone. The UHaul app is consistently difficult and non-intuitive to use. This time, upon returning the vehicle, the app got stuck in an endless loop when it came time to photograph the odometer/fuel gauge. It took me quite some time to discover that the location-sharing permission for the UHaul app had been automatically disabled by Google due to lack of use over time. The app never notified me that this was the issue. A simple notification in the app (at startup or when taking photos) to prompt renewal of the permissions would be a great help.
Richard BThe woman at the desk was very helpful and kind. She stayed during her lunch hour to make sure I could get signed up. I would recommend this facility to friends and family
Glenda P | Overall ExperienceWe were very happy with the use of your storage unit! Mom moved into assisted living in August of 2020 and we used it to store what she couldn't use any more until we could either find a new home for it or we donated it to the City Mission! I have recommended your services to many of our friends who are undergoing the same circumstances!
Terri E | Overall ExperienceVery happy and will be back next year
Bradley M | Overall ExperienceNice clean and, friendly staff
David D | Overall ExperienceThe management at this location is Great! We will definitely be back if we need storage again.
Sheri T | Overall ExperienceThank you so very much ! Its awesome to know your valuables are safe !
Kim C | Overall ExperienceGood experience. Friendly office staff.
Laurie L | Overall ExperienceThank you
ROY J | Overall Experienceneed to improve roof conditions so that is doesn't develop so much condensate to soak several of my boxes.
GREG C | Overall ExperienceVery well maintained and friendly personnel. I would store there again.
KAY W | Overall ExperienceVery nice facility, and large enough to accommodate a semi tractor-trailer truck to drop off and move our stuff.
SCOTT R | Overall ExperienceI did not end up using this facility. When booking on uhaul`s website it appeared this facility was eligible for a free month with a uhaul rental but it wasn`t.
Privacy R | First Impressions