They were very nice and easy to work with.
BRITTINI M.
Customer Reviews for Kinfolk Co Op & Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and accommodating
loyd S.The staff was rather courteous not sure of anything to improve currently
jesse J.Everything was great and went well very pleasant people would use again
KEITH H.Family run business and staff were very friendly and accommodating.
Mike C.Fix the GPS issues at the site. It took 4 hous to check out the truck and I kept losing service while trying to talk to customer service people. Then after I turned in the key, I drove somewhere where I could actually call customer service and they told me you were going to charge me more because I didn't follow the electronic turn in instructions.
Joshua D.Keepon doing what you're doing
ISA A.Truck # TT 5911 D shouldn't be on the road. It's a piece of shit. The roof leaks in multiple places and the steering is loose. It wanders, it's like sailing a boat.
Thomas V.GREAT PEOPLE - will do buiness again with them !!!!!
Kenny S.The Uhaul web site needs work.
Lewis G.Excellent service,first time renting will rent from uhaul again and definitely from Kinfolk
Brian S.Good, although we did have to wash the back out before we loaded our belongings. It looked and smelled as if someone spilled that blue portajohn stuff in the back, and it was caked in the cracks of the floor.
Mercedes W.It was a drop off, I did not meet personnel.
Curtis L.Great service. I have rented several sizes of trailers from Kinfolk. I highly recomnend Kinfolk.
Michael S.The drop-off location was closed on Sunday when I dropped off. Also, there was a LOT of confusion over the drop-off location. When I made the reservation over the phone, I shared my desired drop-off location BUT was told to finalize that when I picked up the trailer. At the pick-up location, they could NOT find the location in the system that I had previously contacted to confirm. After leaving with the trailer, I received a text saying to drop-off in Mars Hill, which is WAY out of the way for me compared to the Marion location requested. I called again and had the drop-off changed to Marion (1471 N Main St) ... and received a confirmation text. Then 2 days after I returned the trailer (and emailed Service@UHaul.com the details and pictures as evidence), I received a message asking when I was going to return the trailer and then telling me I returned it to the wrong location and there could be a "significant fee" (which there wasn't). My recommendation is to finalize the drop-off locations when the reservation is made, either on phone or online.
Jerry C.This group was great. Uhaul sort of sucked the entire time.
HAYDEN G.Super nice folks and had answers to all my questions. They had what I needed, took payment conveniently, and returning was a breeze. I will definitely go back to them for all my Uhaul future needs!!
Andrea P.The staff were very friendly. I would recommend this location to anyone interested in renting a uhaul
JASON C.Awesome service
brian R.The business was not open do to limited store hours. When I call the Uhaul phone number I was on hold for over and hour. When I tried the live chat I was on hold for over 45 minutes and got not response after the 45 minutes
Guy W.Equipment great but computer check complicated and unclear.
henry P.This rental location was very helpful and made sure I had everything I needed. I would recommend this rental location to anyone needing their services.
Mitchel M.Great folks
Jim P.Excellent people to work with. Very friendly and helpful. Went above and beyond to meet my needs
Linda C.I was charged a cleaning fee for a vehicle that was filthy when I picked it up
Chandler G.Nice people to deal with.
TIMOTHY R.Helpful friendly staff
Erik B.very helpfull they went above and beyond
GLENNSCOTT K.Cool place... Very friendly..
TIMOTHY R.Having found exceptionaly hospitable and prompt, friendly service unlike that from anywhere else I've done ental business, I would have to say that there is not any room for improvement because these people are great!
ERIC S.Staff was very helpful and went the extra mile!
Keith B.Very slow in cking you out w\trailer!
wanda L.Great people
David P.Nothing, it was fine.
COLEMAN D.This location was very helpful and accommodating. Will definitely use this location again in the future.
MICHAEL S.Best ever UHaul store. So friendly and helpful. Quick in and out.
HUGH F.Very friendly staff
Sue B.Confusing when returned as couldn't figure out how to set up u-Haul account. Called and was 61 min call back time. Received a call, but then hung up…happened twice.
WILMA M.Customer service was exceptional
Jeff W.Thanks
Cameron R.Best service .. thank you for saving me money
ANGELIA E.Wish there was a rating system of like 1 to 10.....would give them a 9! They were EXTREMELY helpful and accommodating!😉 The steep driveway was really the only negative, and they can't do anything about that! That's often just part of being in the mountains!😁
Christian S.These folks were great
John S.This place was excellent
ASHLEY S.Not a Thang best place u can go an be treated kindly an get anything u need
John R.It was like been with family the way I was taken care off.
Thomas V.The staff at Kinfolk were amazing. Super helpful with all questions and very understanding and sympathetic to our situation. Would recommend them to anyone.
Chelsea B.Great customer service.
Leora M.Truck was 5/8 full when I picked up. I filled up to 6/8 full when I returned and was charged $6 for gas!!! Seriously?
Carl D.