Customer Reviews for Kipling Sinclair
(U-Haul Neighborhood Dealer)

539 reviews

4901 Kipling St   Wheat Ridge, CO 80033

(720) 496-1042

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(720) 496-1042

4901 Kipling St
Wheat Ridge, CO 80033

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat-Sun: 8 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Rear tire had to be changed due to a chunk missing out of the sidewall. Front driver side tire was bald. All 4 tires were 15-20 lbs under inflated. Low oil light was on. Clearly the truck with 31k miles had never been serviced, and operating it was unsafe.

Clark W. 
Rating:
4.0

Hard to get into the facility from the south. Agent didn't inspect the vehicle outgoing or incoming.

ROBERTCARY S. 
Rating:
5.0

Customer did not leave a comment.

Adler L. 
Rating:
5.0

Customer did not leave a comment.

jorge M. 
Rating:
5.0

I thought I could pick up the truck at 7, but I had to wait til 8. I checked a few days before and the guy said 7 was ok.

Frank Y. 
Rating:
3.0

I would definitely like to talk to someone in customer service, because I was also given the wrong dolly to start. We also had to push the refit the rubber around the passenger door because it was not set and letting lots of air in.

Jordan G. 
Rating:
2.0

clean truck, there were empty cans in front driving area. Verify truck has a full tank of gas. Mine was only 3/4 full and I ended up paying for too much gas ($40 for a 30 mile use). Inform renter to take pictures up front. There was no damage but I didn't see the email regarding checking for damage until after I returned the vehicle.

Joan K. 
Rating:
1.0

I have had the worst experience with Uhaul. We had to fill up the tank just to leave the lot and were overcharged. When I tried to email someone about this, they apologized and gave us a $28 refund. Im super disappointed and will never use Uhaul again in fear that I will be overcharged again with no help.

Haley G. 
Rating:
3.0

Customer did not leave a comment.

derek F. 
Rating:
1.0

Don't make me pick up my reserved vehicle 60+ miles away from where I needed it and THEN charge me for the gas to drive the truck to the original pickup location

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

Jimmy D. 
Rating:
3.0

Customer did not leave a comment.

Mario R. 
Rating:
4.0

It was a very good experience

Karen K. 
Rating:
5.0

The staff, was friendly, knowledgeable, and I overall great to work with!

Carlos M. 
Rating:
3.0

The service at the location was quick and pleasant. This is a gas station, not an actual Uhaul center. A 22 hour drive would have been better if the cab were clean. My suggestion would be to insist on cleanliness, that is a Uhaul standard.

curt L. 
Rating:
4.0

Very convenient pickup/drop off. Great interaction with customer service representative!

Rachel W. 
Rating:
4.0

Customer did not leave a comment.

Adie J. 
Rating:
2.0

You moved my location to a gas station 15 minutes away from the one I chose instead of moving the vehicle to my location.

Jared M. 
Rating:
3.0

Customer did not leave a comment.

Josh B. 
Rating:
5.0

U-Haul did permit me to dropoff at my location of choice at the end of move day which I greatly appreciate. The online self-return web page for after hours drop off doesn't seem to support a self checkin process, so I called U-Haul and waited on hold for 40 min to give them mileage, fuel, and dropoff off location. Seems like there is plenty of room for app/web page improvements around self return. Overall, the experience the day of the move was an excellent one; truck was fairly new and clean as well as easy to drive. I would choose U-Haul again for my next move.

Michael B. 
Rating:
5.0

Pickup was easy, and attendant was friendly and helpful. Great value, too.

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

Lauren S. 
Rating:
5.0

Customer did not leave a comment.

rita F. 
Rating:
5.0

Was a great experience. I reserved the van close to the date I needed it but everything was ready. The gentleman that helped me was great and very helpful

Ian H. 
Rating:
5.0

Customer did not leave a comment.

catherine L. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

The gentleman that assisted the morning i picked up the truck from the Kipling Sinclair location was amazing! So friendly, informative, and just all around great!

Melinda E. 
Rating:
4.0

Customer did not leave a comment.

Rick E. 
Rating:
5.0

Great staff in and out very quickly thank you so much

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Nina A. 
Rating:
5.0

Customer did not leave a comment.

Alexia H. 
Rating:
5.0

The Personal at this location was very nice and understand of our needs.

Natalie M. 
Rating:
4.0

Was initially hard to find, the signage isn't the best. Staff was excellent and friendly.

James R. 
Rating:
5.0

Check the fitment of the driver door. It was OK, however, it seemed to be a bit more noisy than expected.

HAROLD N. 
Rating:
4.0

The back of the doors would not seal and after devoid from CO to SD in a snow storm the rear of the uhaul was filled with snow. My belongings where covered in snow and some wood items are ruined.

Stephen D. 
Rating:
3.0

Trailer had a tire that would go flat when left over night

RYAN G. 
Rating:
1.0

The owner never picked up the phone on multiple attempts. He was even too busy to check me in... had to trust that he would do that. Can't believe I trusted him... tough getting conscientious labor I suppose. I will NEVER rent from Uhaul again.

Paul M. 
Rating:
2.0

I was given a vehicle with 1/4 tank of gas with a check out record that stated it was 3/4 full. It cost me 75 dollars to get it to 3/4 full, so I essentially paid an extra $75 fire my rental.

MARK G. 
Rating:
5.0

Everything is good

John C. 
Rating:
5.0

CC was wonderful and everything was fantastic. Great rental experience.

Christopher S. 
Rating:
5.0

This is the one of the best U-Haul locations I have ever used. The owner is so nice and helpful!

Steve R. 
Rating:
4.0

Super small location, but the attendant there was very helpful and patient while he had a lot of customers

Laura M. 
Rating:
5.0

Customer did not leave a comment.

sam A. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER J. 
Rating:
4.0

Customer did not leave a comment.

Anna Y. 
Rating:
5.0

Customer did not leave a comment.

Marcia L. 
Rating:
1.0

I was over charged I moved from 45th and Kipling to 51st and Kipling and the drop off is at Sinclair on 49th and Kipling all within one mile we did 2 trips back & forth and they are charging me 3045 when we left n 3097 when we dropped it off the man was busy so we never checked what it was we figured we didn't drive far at all and got charged for 57 miles ?? No way in he'll did we drive that far no one will respond and I'm passed I could payed someone all that money to help me n uhaul was cheaper but I got ripped off

SEAN M. 
Rating:
1.0

The first truck was a hazard to drive -front tire almost flat was told to drive it anyway could hardly keep the truck on the road- shouldn't have been charged!

LISA S. 
Rating:
5.0

Customer did not leave a comment.

talai H. 
Rating:
5.0

Excellent experience!

Gene C. 
Rating:
3.0

Make sure all the trucks are cleaned and serviced before scheduled pick up time and guarantee reserved truck availability.

Robert H. 
Rating:
5.0

Nothing, great experience!

Amy N. 
Rating:
2.0

They added extra charges and things and tried charging me over 200.00 dollars which is more then double what my reservation said. I called Uhaul support . and the nice lady who helped me couldn't even find out why they charged me that much.

Ronald P. 
Rating:
5.0

Very smooth and fast check in/out process.

Alex G. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Best welcome, service and ease I've ever had renting a car or moving truck. I'll be renting from the Kipling Sinclair location every time I need it. The Best!

Andrew W. 
Rating:
5.0

After I got a huge runaround and a wrong address from the W Jewell UHaul Store, the kindest man in the world at 4901 Kipling had me moving with a fixed light in about 10 minutes. Moving is stressful enough to have a reservation, confirmed once we were there..... go wrong. The Jewell office is sadly underemployed. The person there tried to be helpful.

Carolyn L. 
Rating:
1.0

We had scheduled pick-up at 1pm. We called at noon and were told it would not be ready until 2pm. We did not get a truck until 3:30 and it was a 20' rather than 26'. We paid for 2 days. On Sat evening we got a check engine light and I could not get anyone to answer at the location (I tried until 8:30am). We dropped the truck back off and reported the check engine light but the man there seemed confused that we were "checking in" the truck. I did not clarify as I was tired of the entire experience.

Brian B. 
Rating:
5.0

I didn't get the mans name that helped but he was so nice and made the process a breeze!

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Kara T. 
Rating:
1.0

Location was sketch. Did not open on time. No one replies to the emails i send. I am trying to dispute incorrect charges getting no support. I will not use uHaul in the future.

ALEXIS A. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Convenient location and staff was helpful.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

I've driven past this location a thousand times but never noticed they had Uhaul in addition to being a gas station. This location is very convenient, Our van was clean, service was quick & friendly. We will definitely use this location again.

ANDREA B. 
Rating:
1.0

I got sent to 3 locations, was given wrong trailer, and had to hook it up myself.

Craig T. 
Rating:
2.0

The guy working here gave no instructions or printed material. Didn't discuss gas's gauge whatsoever and gas was below half. Also the car was dirty. Crumbs and trash in the cup holder including a used dental flosser. Which I took a picture of.

Amy D. 
Rating:
5.0

Easy pickup and helpful employee

Kara N. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Bigger print on paper work

Philip G. 
Rating:
1.0

I will do everything in my power to avoid using Uhaul again. Provide the equipment that is original reserved, when it is reserved. When that can't be honored do not continually change the reservation details while lying to the guest about the details. Then on the day of no key is present when the truck should be picked up and a measly $50 is reduced from the bill, which simply got the guest back to the originally agreed upon price.

matthew H. 
Rating:
2.0

Presenting a clean, fueled vehicle ready to go. As a rental customer I expected to have the rental van ready for use when I picked it up!

Howard B. 
Rating:
5.0

The person who manages this site was extremely helpful, both with me and the people helping me to move. He most definitely went above and beyond great service with us. I heartily recommend this site!

Kathryn H. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
4.0

Great last minute truck rental! Very friendly and accommodating.

Janelle P. 
Rating:
3.0

Not give them a truck they didn't ask for

rachel M. 
Rating:
5.0

Owner is very nice guy

Malia F. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Hilary N. 
Rating:
3.0

There was sticky goo on the edge of the truck by the back sliding door. It stuck to shoes, furniture, etc,

Jeanie V. 
Rating:
5.0

Customer did not leave a comment.

ann C. 
Rating:
5.0

NA. Nothing. Absolutely great and well treated by employees.

Jon H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
2.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
1.0

Customer did not leave a comment.

Ariel R. 
Rating:
5.0

Thank you so much for your help we appreciate you

nicole R. 
Rating:
3.0

Answer the phone.

Richard C. 
Rating:
3.0

No interaction at drop off.

Don D. 
Rating:
1.0

The person canceled my appointment charged me for a month of storage and extra insurance on the tuck when I asked him not to and he just kept running the bill up on my truck, ONE AGAIN HE CANCELED MY ORIGINAL RESERVATION AND RE DID IT HIM SELF INCORRECTLY TO STEAL MY MONEY

Rigoberto A. 
Rating:
4.0

Customer did not leave a comment.

Chris D. 
Rating:
3.0

Customer did not leave a comment.

Jane O. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

While I was pleased with this specific location my overall experience was awful. I initially reserved 3 separate pieces of equipment. Days before my out of state move I got a call saying that 1 piece of equipment would require a 4 hour round trip on my end. I asked to reserve a bigger truck as a replacement. The representative was less than helpful and pretty rude. Then my reserved price for my 3rd piece of equipment was not honored. I had to make additional, costly arrangements at the last minute. Then the window to my uhaul truck exploded as I was driving down the interstate. I am so displeased with uhaul. My experience was a constant juggling act and was very stressful. I will go out of my way to avoid using Uhaul for any future moves.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Brett M. 
No reviews have been submitted for this location.

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