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Justin D
Customer Reviews for Kippy Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I picked up the U-Haul in the AM, I was not informed, nor was it discussed at all that my return time was 6 pm the same day. I was charged a late fee, I’ve always used U-Haul and never had this issue.
CARRIE SKippy automotive was very pleasant and helpful. We will definitely use them again
HENRY BNice people both pick up/drop off
Andrew HA hold was put on my bank card until final payment. It was not released, resulting in being double charged according to my bank statement. After all the verifiable business I have done with Uhaul, I will never again subject myself to any kind of hold on funds from a bank or credit card. I expect a full and rapid refund of the over billing.
Matt AThe owners were very helpful and very kind but the truck had a completely dead battery after we left the lot. We got it fully loaded and had to wait to move until we could get a jump start and then we weren't able to shut it off again the rest of the day.
KYLE WWarning to future customers, if you reserve online, read over the contract they print for you at pick up and drop off. This location did not acknowledge our tax exempt status and told us just to call customer service for a credit after they run the charge through. They also reported the truck had 1/4 of a tank more gas in it at pick up than it really did and we made note of it before leaving their office. When we returned the vehicle they charged us for gas yet we filled it up more then what we even used. They issued a cash credit when brought to their attention which, as a business, makes it difficult for our bookkeeping. These may just be training issues but since there were multiple issues I doubt we'll be using them again.
Kelley CExtremely professional and pleasant to deal with!
SEAN RTerrible experience. One of your call center customer service agents wrote a report and said someone should call me in the morning
ASHLEY SHave trailer locks available there. They were very nice people
Steve SYes, service was very good. I am so proud of you They are African businessman thank you for your service.
FRANCIS J