Customer did not leave a comment.ABDULAI M.
Customer Reviews for KKmart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.LANDRY K.
Customer did not leave a comment.KEMBER K.
Had to wait 25 minutes for someone to come in to take care of the rental transaction. Truck was not clean in cabin or truck bed. Trash and liter in truck bed, cup holders had syrupy stuff with bits of trash and cigarette butts in the ash tray. Trucked served its purpose for me but disappointed with the service.Kenneth D.
Customer did not leave a comment.JAMES T.
ONLY PROBLEM I NEVER RECEIVED THE CART I ORDERED OTHER THAN THAT EVERYTHING WAS LIKE CLOCKWORK.NICOLA C.
Close that site down they stole my money out my account so I will be talking to the FTCRODDY M.
Customer did not leave a comment.WILLIAM D.
They Tried To Charge Me For A 2nd Day, When I Was 7 Minutes Late Turning The Van In, I Am Disputing The ChargesLinda C.
The team was so prompt, helpful, and personable!IAN S.
Good experience overall. When I had to refill the gas the needle did not move. Finally it started to move but because it was slow I realized that i nearly filled it up when it should have been only halfway. Because of this the representative of the gas station called me and told me he was only charging me for one day instead of two. If i ever need a truck again I will go back there.MAX S.
The amount you charge in the beginning of the rental agreement should be the same you charge after the return of the vehicle. You guys keep going into my account to take money... ripoff. The vehicle was not clean as well.MERCY S.
Customer did not leave a comment.CRYSTAL B.
Customer did not leave a comment.LISA E.
Customer did not leave a comment.Anthony G.
Drop off location was not able to accept rental truck for return. Had to drive to further alternate location, listed below, to return vehicle.Jackie B.
Poor communication and after I returned it said I drove double the mileage!! Van smelled like cigars and cigarettesJOELEEN G.
Customer did not leave a comment.OSCAR C.
Location signage was barely visible, just a small sign on a 3 lane (each side) divided highway and the rental as part of another business. I rented the 15 ft truck. The vehicle was clean and having the loading ramp was convenient; climbing in and out of the truck was challenging. Adding running boards would be helpful. One indicators on the dash remained on - gas cap and engine check was on at the end of the trip.GLORIA H.
Truck had to have a fan installed to run defroster before our move. Considerable amount of time spent on the phone trying to rectify this. Andy from Road Side Assistance was the only live person we spoke with that attempted to help us. 2 very nice mechanics sent to our location came twice to our home and fixed the truck. Uhaul's phone system needs to be changed. Spent 45 minutes on hold 2 times attempting to speak with a agent. I doubt we will use this company again.Frank D.
Customer did not leave a comment.Katherine H.
Your charges or rate is too expensive as compare to Enterprise, Budget and Pensky rental. They charge 50 / 55 dollars per day. U Haul charged me $116,00 a day . It will be difficult for me to recommend anyone, Sorry .Prince A.
Customer did not leave a comment.GERALD MAXIWAYNE B.
There was a lock on the back of the truck. The key they gave me did not work for it.Leah R.
Not enough space in parking lot to fit the U-Haul? How is this even a drop off location?Abygale N.
excellent services I recommendedmiguel C.
Not sure why the negative reviews, helpful and worked out greatLarry H.
The process to rent the vehicle was quick and the person who worked with me was pleasant. The is some measure of redundancy, since I registered on-line, but not too much that it affected the rental process adversely. If I need to rent a vehicle again, I will certainly check this location first.RUDOLPH F.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.Robert T.
The gentleman at the KKMart was extremely help, friendly and had a big smile. Please thank him for all his help. Also, the young lady I spoke with on the phone, in Phoenix, was very friendly and helpful.WILLIAM D.
Customer did not leave a comment.James J.
The gay is so nice services thankLEELENA T.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.DOROTHY B.
Please don't charge people until you know exactly what they owe. My card has been charged 3 times in the past 48 hoursbreonnas A.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.MARSHA M.
Customer did not leave a comment.yerika iveli S.
THEY DID NOT PROVIDE ANY CONTRACT AND OVER CHARGED MY ACCT WHICH I WILL BE DISPUTEDBridjett T.
Customer did not leave a comment.Ronny C.
Poor Customer Service; Location did not speak EnglishDontay B.
Customer did not leave a comment.Rene S.
Customer did not leave a comment.Ashley C.
Customer did not leave a comment.Michelle B.
Customer did not leave a comment.Lashaun W.
The truck stalled approximately 4-5 times while stopped at a stop sign or a red light. They need to check these vehicles more often.Kyle P.
Customer did not leave a comment.Capricia M.
Make sure that the trucks work properlyLawanda L.
Had to wait for someone to speak English, the person was very rude, very unhelpful, had to ask what truck, and he waved in the general vicinity of the side of the building and said â€œout thereâ€. The building looked like an abandoned gas station and is filthy. A very poor representation of a Uhaul representative.Dawn K.
Awful awful experience before we picked up our rentals. We will NEVER use U-Haul again. We reserved our rentals almost 2 wks before the date to pick them up. We called the 800 number to see if we could go and get them earlier (the evening before). We were told our 26ft truck was available in Towson, MD (28 miles away) and to leave immediately to go get it. We arrived and there was no truck and no one knew it was coming. Then we had to drive an additional 36 miles to Laurel, MD to finally get the 26 ft truck that we had reserved almost 2 wks earlier. Very very poor record keeping. We paid in advance and ended up driving over 75 miles to pick them up. We spent almost 4 hrs driving to these places to get these U-Haul Rentals. We want a refund or some kind of compensation for this inconvenience.Dwayne R.
Customer did not leave a comment.Sashique C.
Omg!!! What kind of place did you send me to? I have NEVER been so frightened. This is NOT a uhaul place; hardly spoke English; bad part of town. Was followed and hounded for money by ppl outside place. Do NOT keep this place as a location. I will never go there!!!!mitchell M.
The pick up location is terrible. The customers are either high on drugs or selling drugs outside. It is not safe. Previously this location was the drop off for fed ex packages. Myself and others complained and fed ex stop making that the drop off point. I was there picking up a package and witnessed a drug deal and someone high on meth knocking down everything in the storelynette R.
Customer did not leave a comment.Merika S.
Literally waited for an hour and a half because the gas station employee did not speak good English and did not know how to use the computer to look up our reservation he had to call the owner and explain over the phone how it was done, two bad experiences at two different uhaul locations the same day.Kurt B.
Location served its purpose but it's appearance was less than desirable.Larry P.
Great service, very helpful. Great gas price to refill truck. Clean & well-lit (we returned the truck after dark).Andrei W.
Customer did not leave a comment.Zoe K.
Customer did not leave a comment.Vijay K.