I reserved a truck online with a traditional dolly and furniture dolly. All equipment was confirmed online as available. I made my plans to move a small apartment. I arrived on time to pick up the truck and dolly's to find out that only the truck was available....none of the 2 dolly's were available. How is someone supposed to move furniture without dolly's???? The staff at this location was very rude and not supportive at all. I ended up renting the truck and picking up dolly rentals at the local Home Depot. What a terrible experience. And lastly, the truck had 175k miles, had a very risky steering issue and could barely accelerate.....your company name should U-Junk.
Michael S
Customer Reviews for Klein Krimmel Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Karina was the person helping me and she was amazing. She was prepared and quick about the process. Very nice to speak with as well.
COREY MKartina was great, got me in and out with no issues, and explained everything great, thanks
OSCAR KCourteous and helpful attendant.
JACK BCant believe how easy and enjoyable that process was. Chelsea was great! I planned on the process taking 30-min+, but it literally took about 5 minutes! My go to place for truck rental moving forward...
JAMES CQuick and easy set up & service!
MIST BThey did not assist in helping customers save monies. They rob you dont use
RUBY RNothing to improve! Katrina was awesome!!
DAVID HOvercharged me an extra day just for having it 4 extra hours.
ERIKA R