Customer did not leave a comment.Jeffrey S.
Klein Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Millage was off by a mile, not worth complaining about but was noticed. Also did not see the notification about checking the unit before driving off. Wish I was told about the step before leaving the office.Parker S.
Customer did not leave a comment.Kathryn A.
The person that worked there was very nice, and everything went smooth. Thank you.SAMANTHA S.
Customer did not leave a comment.Elizabeth A.
Customer did not leave a comment.Marco J.
Customer did not leave a comment.Morgan C.
Customer did not leave a comment.BARRY B.
Customer did not leave a comment.MARIA A.
Thank youfrank M.
Rental process was seamless. Our move was without issues.Susan P.
Customer did not leave a comment.Larry A.
It was lit!! Best experience moving ever!!Adam R.
Customer did not leave a comment.Ronald Y.
Customer did not leave a comment.DEAN J.
Darlee was amazing, the truck was cleaned and Disinfected, she also made sure that there was hand sanitizer in the truck. Best experience I have had with Uhaul.Victor O.
Great service. Everything was ready. In and out within 15 minutes. Truck. AC did cycle on and off during the entire trip. Informed the Norman, OK staff drop off.JOSEPH K.
Used this facility once before and very happy with everything experienced both times. Was able to get what we needed very quickly and owner was very pleasant and helpful in every way.Patricia S.
Customer did not leave a comment.Skylar R.
Customer did not leave a comment.CHARLENE H.
The trailer looked like it had been hauling charcoal or shingles. It was â€œsort ofâ€ sweep out. I sweep it be I used it.Jasper H.
Not much really. The attendant was very attentive and sweet. She completed the process for me since the app was a learning process. Overall good value for the money and easy to get to location. I will definitely use this location again.Phillip T.
Customer did not leave a comment.leah P.
Customer did not leave a comment.DONALD LEE S.
Customer did not leave a comment.Jordan R.
I rented the van with a 6 hour window. Picked up at 10:30 am and returned it at 3:00 pm. I was charged an extra $20 (after hours fee). No where on the initial reservation was that mentioned. I could understand if it was at night or overnight but 4.5 hours was the total use of the van.Hector D.
Darlene was very nice in working with me during my changing time frame. It was an easygoing experience. Thank you.Carin M.
Darlene was very helpful during the entire rental periodROBERT S.
Customer did not leave a comment.Ira W.
Customer did not leave a comment.Travis G.
Customer did not leave a comment.Tony N.
Darlene was quick and efficient. This was a last minute rental for me, and she was perfectly accommodating.Brett O.
Customer did not leave a comment.John O.
Darlene the manager was awesome! She was help and very knowledgeable.KENDRA B.
Not a thing! This was the best experience that I have ever had renting a moving truck. Susan went above and beyond to help me. She was so polite and professional. Finding a moving truck can be a tedious task but Susan made it so much easier for me. She provided excellent service. The next time I need a moving truck I will be calling Susan again at The Storage Place.Anita G.
Assure that the trailers are well maintained and inspected before leaving the yard. I had to return the trailer for a maintenance issue after I started loading the trailer at home.Larry B.
Customer did not leave a comment.Ronald V.
We rent an open trailer from Klein Storage and Uhaul on a regular basis. Darlene is exceptionally helpful. She goes out of her way to make sure your rental experience is a good one.I highly recommend this location and Darlene..Cheryl L.
Great customer servicesTheresa B.
Customer did not leave a comment.badar H.
Customer did not leave a comment.William S.
Customer did not leave a comment.Dennis S.
I went over on miles but put extra gas in the truck. Asked if the extra gas would cover the extra miles but still got charged extra miles. I will never use U-Haul again, and yes, all over a 12 dollar charge.marie S.
Rental process was very long and trublesomeCharles W.
Great experience overall!Andras F.
Customer did not leave a comment.David L.
Customer did not leave a comment.Theresa B.
Customer did not leave a comment.Abraham M.
The lady over there was one of the best I ever dealt withYuval A.
Shop manager exceptionally helpful and efficient.Paul V.
Keep up the good jobUKA U.
Customer did not leave a comment.David B.
Customer did not leave a comment.terry B.
it was a nice experienceJunior F.
Everything went very smoothly. The staff helping were wonderful and the equipment was in great condition. Thank you.Frances M.
Darlene was very customer oriented and professional. Will work with her anytime I need a U-Haul going forward.Justin W.
Service was greatBillie S.
I love that it was all doable through the app/online so I didn't have to wait on anyone and go at my own pace with the pickup and drop off process.Caleb G.
Customer did not leave a comment.Charles W.
Britney was super helpful and awesome explain the cost and time frames. Super happy with my experience!!!Ruben A.
I paid about $30 more than I expected and I am a very disappointed customer.Keith M.
The manager was amazing, it was a very cold morning, she texted me 30 minutes before my arrival time and asked if I was running on time. I told her we where running a little late she asked if I would text her when we are on the way so she could bring the truck up front and let it warm up before we got there! Truck was very clean and customer service was outstanding. I tell anyone I hear that is moving or needs storage go see Darlene at Klein Mini Storage.Kenton S.
Make sure the trailer is fully connected the tong was not locked in placedoug G.
Customer did not leave a comment.Daniel S.
Thanks to all that helped with this rental.Michael S.
Very friendly staff with great conversational skills. Thank you.Michael M.
Great service by Klein Mini Storage Manager Darlene. She was super helpful in having the best trailer for my needs, showing me how to hook it up and to be super careful in driving with the trailer.. I highly recommend this location.William V.
Customer did not leave a comment.Janet L.
Superb customer service.Lee R.
Keep up the good, friendly, efficient service!Alan G.
Just stay the same way you handled my rental!! The agent was so friendly and caring!!Brenda B.
I will definitely will use this location again, They went above and beyond my expectations in finding the trailer I requested.Cheryl L.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Stacy G.
Darlene at Klein was proactive in reaching out to me to make sure I understood the process for picking up the truck via the mobile app, and helped get my info setup ahead of time so I could get through the check-in process even faster. I was able to get my truck and go quickly!John-David M.
Customer did not leave a comment.Sherry S.
Customer did not leave a comment.Minnie J R.
Truck was clean and ready for when I arrived, great customer service.Benedicto V.
Customer did not leave a comment.Orien H.
Darlene was great to work with and helped ensure an easy rental process, very helpful.Philip R.
Very convenient!James R.
Great customer service, Manager was Darlene she is friendly and very helpfulKisha W.
I was sent to this location because location at Rhodes and 2920 did not have my truck. This has happened multiple times from that location. I will not use them again. It always cost me more moneyMichael L.
I could not get the lock back onto the back of the truck. I tried for about 10 minuteslogan W.
Customer did not leave a comment.Michael T.
It was a little after closing time when I got there with the trailer. The manager waited for me to get there and was very helpful. Can't say enough nice things about her!Stephen C.
Excellent friendly customer service!Jennifer M.
Customer did not leave a comment.Christopher L.
Manager was very nice and helpful. I was able to pick up the trailer very quickly.Robert H.
Customer did not leave a comment.Manuel M.
Great Service. Thank you very much.William J.
This is very irritating and annoying. Texas was not my destination. How can I travel to independence MO and my equipment will travel by itself to Texas. And Uhaul wanted to charge me for wrong destination drop. I like to talk to somebody from coperate officeGEORGE A.
Excellent services, wonderful peopleliliana V.
Customer did not leave a comment.Geoff M.
The manager at Klein Mini Storage Darlene was so helpful, she had our 26ft truck clean and ready for us. While we where loading our truck up from our unit at Klein Mini Storage she brought us water and checked on us from time to time. Excellent customer service.Cynthia T.
Customer did not leave a comment.Bryce B.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.Karena A.
I am hurt and appalled at the price I had to pay the distance from my house to the storage was 2.1 mile. I had the truck two days and made approximately maybe less 6 trip which would be a total of 25.2 miles. Plus 2 trips to drop off refrigerator and furniture totaling 66.8 mile and finally picking up and returning the truck back to the facility 24 mile (all calculated with both going and returning milages) for a total of 116 total miles. 15 miles I initially paid for leaving 101 miles *.89= $89.89 which is what I was supposed to be charged additional . I was scheduled to move in my new home today. I feel so let down. But for whatever the reason this test is given to me and because of who I am. I love each one at this facility but, I or anyone I know will be taken advantage of at this level. I love you haul. I now know to go directly to the source and not sublets. Be Blessed??Wendy W.