Customer Reviews for Kokopelli Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kokopelli Storage LLC

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dennis B.
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Location was closed for 2 hours when I went to drop off the trailer. The renting location was very helpful closing my contract. Did call to the drop off location and she was helpful too but was concerned I would be held responsible if trailer was stolen from the time of my drop off till the time the drop office location returned to their office.

FRANCISCO R.
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They are close on sundays but do have drop offs and explains very well where to leave keys and contract. thats good so they can verify better who had rental

Gasper G.
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Customer did not leave a comment.

james E.
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Customer did not leave a comment.

Elena C.
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Customer did not leave a comment.

Angela G.
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Vivian R.
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Customer did not leave a comment.

keith M.
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Doghouse on was putting out heat and burnt my Cousin foot on the rite side of cab

krista P.
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Employee would not click on "use card from reservation" link. Made my employee go to Kingman to have this done. Then was closed and cost me an extra day!!!! VERY POOR SERVICE!!!

Jeremy A.
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When I arrived to return the truck I had a storage unit on reserve in which case I was placed on a 30° angle Hill and put in a storage unit at the very end of a run but I couldn't get my truck out of without backing up the 26-ft U-Haul truck out of the U-Haul environment whoever laid out this U-Haul design should be fired. Went to ask the U-Haul lady if I could switch to another unit so I didn't have to load my stuff uphill and she went for lunch so I had no choice but to continue on and back that 26-ft truck up out of the U-Haul environment would sat on a hill. Needless to say I'll be retrieving my items within the 30 days and will never again use this particular U-Haul in the future.

ALYSSA L.
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Daughter was Satisfied. Thank you

DANIEL D.
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Customer did not leave a comment.

Karen S.
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I dropped the trailer on 9/5/20 not 9/9/20

Shannon L.
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Customer did not leave a comment.

Robert E.
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Customer did not leave a comment.

Oliver H.
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Jacquelynn G.
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Lynn T.
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WAYNE R.
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Robert P.
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Calvin C.
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Awesome people and good trailer. Oh ya it was cheap too.

Linda S.
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Customer did not leave a comment.

Jimmy C.
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Great job.

rob Q.
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clean faculity with nice employee. your computer system is not up to date or very slow. The rental contract took awhile to complete. If there had been more people there to rent it would have backed up bad. The pos terminal did not work. I will rent there again, Thanks

Candace C.
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Once again, we were detoured due to the fire. Called and made arrangements to rent for one more day. Female extremely rude and said she had someone waiting.. Well i'am sorry that I got detoured with a 26' Uhaul due to the Bush fire.. let me just pull over right here in the side of the road and unload it and get it back to you.........

Kenneth W.
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Customer did not leave a comment.

Patricia H.
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Customer did not leave a comment.

DESIRAE B.
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Customer did not leave a comment.

Marsha S.
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Slways great customer service at this location!

GERRY C.
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Nothing needs improvement, as the drop-off was quick and easy.

Virginia P.
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Thanks for being covid-19 prepared.the place was sanitized and setup so that I felt being there was ok. The service was great. Thank you

Marsha S.
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Excellent customer service as always at this store

Jamison D.
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Customer did not leave a comment.

Dylan B.
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Customer did not leave a comment.

William W.
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Very nice place. Very friendly. Cute puppy. Quick and easy Thanks

Mark W.
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It was short and sweet. everything went as planned

Joelle C. | Reservation |
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Different storage unit! Sorry!!!!

John B.
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Customer did not leave a comment.

Dale K.
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Every thing was good.

Connie C.
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Customer did not leave a comment.

Gene K.
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Gasper G.
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Local

Mary H.
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Nothing costumer service at this location is very professional and friendly

Donni B.
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Customer did not leave a comment.

Jennifer & Tom P. | Reservation |
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Very friendly and we rented an extra space and a mailbox!

Billie W. | Reservation |
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very friendly and helpful.

Gasper G.
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Convenient

Ryan-Niko H.
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Customer did not leave a comment.

Chris K.
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Courteous and friendly

John B.
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Everything was fine but still haven't received my 60 dollar deposit

JOHN H.
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Customer did not leave a comment.

Gasper G.
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During the rental when I got to my location to load my cargo I had a hard time opening the ramp gate of the trailer,apparently the right pin was bent and the gate was slightly off center the left side was good After I loaded again I had a hard time latching the ramp gate But was lucky to get help from others so I could come back home safely I told the attendant about the problem she took it off to get it fixed

Thomas T.
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Customer did not leave a comment.

Leslie W.
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Rosa G.
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None

Brian H.
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Johan N.
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MARK D.
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I dropped off truck Saturday afternoon at 2 pm, was charged 20 dollars for after hours drop off, that has never happened before, , very disappointed with u haul this time

Larry J.
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Customer did not leave a comment.

Jearlee L.
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Had to drive 130 miles round trip to pick up truck.

Gary H.
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Nothing, The lady who helped me was outstanding.

Melissa A.
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I got there to pick up my reservation ballhead location they already sold it from underneath my feet had to drive 35 miles backtrack which took an hour to get there to rent a bigger one for more money end up getting it from Golden Valley. Air conditioning was broke it turned on but I only blew through the Defrosters and was extremely hot for the 4 Hour drive.

KEN B.
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Customer did not leave a comment.

Douglas P.
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I renTed the 6x12 enclosed trailor, had a flat tire right before I left, called u haul and they had a tire guy come put a new tire on in less than 30 minutes. Exuipment was oustanding very nice and safe. Will always use and recommend UHAUL. They even covers my 1st Mont rent at a storage unit. Again EXCELLENT service and equipment. Thanks!

jeremy A.
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Customer did not leave a comment.

JENNIFER A.
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Very friendly staff. Cheap for what we needed the trailer for. Will be using them again!

stephen F.
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The lady that manages the Golden Valley U-haul on Kirkland Rd. is so kind and helpful. I will recommend this U-haul & Storage to everyone I know.

Dean A. | Reservation |
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Great Service

stephen F.
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So very helpful!!!

ROBERT C.
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Customer did not leave a comment.

Roy N. | Reservation |
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The lady there working what's awesome she was very cooperative and helpful the move-in was really smooth and I'm totally satisfied I recommend your place to anybody

Jamie A.
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Customer did not leave a comment.

Jay L. | Reservation |
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Professional, courteous, and clean run facility that's easy to get to right off the hwy. Definitely has made my move to the Golden Valley area a lot less stressful. Thank you!!

ron C.
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I was satisfied with this location and personal.

Thomas T.
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Customer did not leave a comment.

Jose M.
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Nice clean facility, great customer service and I was happy to have last minute truck available to move to California and the rental price was great ??

DAVID S.
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Tried to rent a car dolly. When we did a pre-trip check on the dolly, we found out One light was out so it wasn't street legal. Switched over to two axle trailer. When we got to the pick up point for our vehicle we were getting. brake fluid was pouring out of the left (drivers) rear brake (photos available) We had to top up the surge brake MC before coming home. When we notified the vendor of the issue, she has us park the trailer back on the ready line, even with the obvious leak. It was still there 2 days later. Apparently it was still being offered up customers' use. This is NOT a good way to do business. If I'm not mistaken, I ended up having to pay the higher price for the trailer over the dolly even though it was a Uhaul equipment problem that made the trailer necessary. Again: this is NOT a good way to do business.

Daryl H.
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Customer did not leave a comment.

Christie L.
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Customer did not leave a comment.

Max M.
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Jack T.
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Ken Y.
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Everyone at this store is top notch. They really go above and beyond. Have used this location several times. Every time is a great experience. Thanks again

corrine M.
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Customer did not leave a comment.

Keith H. | Reservation |
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I had to cancel the storage unit reservation so never really interacted much. What I did find was excellent customer service on the phone.

MICHELLE V. | Overall Experience |
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Staff was always very friendly and professional

Wayne G.
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Customer did not leave a comment.

Jack T.
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Customer did not leave a comment.

Ernie W.
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Great service

JOE M. | Overall Experience |
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I was with these guys for around 8 months, I never had a late payment one time. Yet that didn’t change them from putting locks on my unit 1 or 2 days before my payment was due.

Angel A.
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Customer did not leave a comment.

DEANNE C. | Overall Experience |
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Awesome place! I will definitely use them again if I need another storage unit or to rent a Uhaul! I'm very satisfied with them! 😀

Gary Y.
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Customer did not leave a comment.

Linda C.
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I can't think of anything that needs to be changed.

Doug F.
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Customer did not leave a comment.

randy R.
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Melissa T.
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Customer did not leave a comment.

DONA C.
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Would have appreciated them telling me besides the truck rental fee and insurance that they charge $.99/mile too. It's hard to calculate gas refill to where it started from, so I put in more than I needed to, and they were sorry but couldn't adjust that. Oh well, I've only paid $2500-3000 for the storage there for 2 yrs:/ now it's cleaned out I'm done, and I will think about it if I ever need a uhaul again. Hopefully never!!! The regular woman there is very nice.

bobbie S.
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Had to drive 4 hours out of my way to pick up a truck because the one I reserved days in advance was rented out from under me. Not only that I was over charged $360 once I dropped off the truck. Been trying to make it right but uhaul keeps giving me a run around. I will probably never rent from uhaul again and will make sure I tell my issue to everyone I know and don't know.

Ken Y.
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Customer did not leave a comment.

KITTIE C.
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Customer did not leave a comment.

Ken Y.
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Hello. Trailer was like brand new. Thought I needed it for one day, but took me two. She was very helpful with the whole process. Thanks again. I will be using them again.

Gary A.
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Customer did not leave a comment.

amanda W.
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Highly recommend, better service than Kingman has to offer, worth the drive to rent here..... By far the best Uhaul rental place I have been to... Friendly, helpful, and just all around a great atmosphere start to finish.. Thank you guys very much.....

michael S.
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Customer did not leave a comment.

walter P.
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Customer did not leave a comment.

Lenore K.
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First trailer was the wrong size, not what I reserved. The second trailer had no working lights, not discovered until it was fully loaded. The third trailer worked well (after unloading the old one and reloading the new one in 100+ degree heat). Never completed paperwork for the swap. Uhaul accusing me of not returning the second trailer. No thanks, Uhaul.

DAVID M.
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Customer did not leave a comment.

Josoph K.
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dirk O.
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dirk O.
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Danita is so friendly and helpful. Thank you

No reviews have been submitted for this location.

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