Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I only needed the extra storage for a few months while moving but will use Kokopelli again if the need should arise
WALTER P.
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
moices P.
Rating:
4.0
Customer did not leave a comment.
Micheal S.
Rating:
5.0
Dear owner, I am Frank Jones and worked for you a few years ago and you recently sent me a offer to come back to work for you again. I was living in Washington State at the time and not available to accept the offer. I have moved back to the Kingman area and would love for another offer to work for Kokopelli Storage again. Please contact me to review options.
Frank Jones
918-924-0468
Thank You for your reply
Frank J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandie M.
Rating:
5.0
Very nice place for storage. And staff was very helpful
Estine W.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian D.
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Overall Experience
Rating:
1.0
I asked for help she said drop it and shut the door
Marilyn B.
Rating:
5.0
Met us on the lot upon drop off. The woman was efficient with the drop off process.
CLOUD F.
Rating:
5.0
Everything was great. Thank you to our Rep.
Dorine H.
Rating:
5.0
Restroom needs repair.
neil m.
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
WALTER P.
Rating:
1.0
Car trailer lights did not work, the girl never even checked them, the ratchet was stuck. They had to send a tech out to fix it, wasted 4 hours of my time.
Dennis W.
Rating:
5.0
Customer did not leave a comment.
Ronald N.
Rating:
5.0
Customer did not leave a comment.
MARK M.
Rating:
5.0
Customer did not leave a comment.
Matthew T.
Rating:
4.0
Customer did not leave a comment.
Jimmy S.
Rating:
5.0
Customer did not leave a comment.
Tammy H.
Rating:
5.0
Customer did not leave a comment.
Carli A.
Rating:
5.0
It was poorly designed.
Dee G.
|
Overall Experience
Rating:
5.0
We had this unit for a year and it mailbox for over a year. All our packages were handled with no incidents and our storage units were clean and dry! The manager is a very nice woman and knew us by our names and unit numbers, highly recommend!
Jennifer & Tom P.
|
Overall Experience
Rating:
4.0
It would be nice if location could provide a person to help hook up trailer/dolly. Had to drive back to town and hire someone. Extremely inconvenient.
THONJA D.
Rating:
5.0
Customer did not leave a comment.
Brian D.
Rating:
5.0
Customer did not leave a comment.
Mary C.
Rating:
5.0
From the warm welcome at the counter to the time we returned the trailer, it was one of the easiest Uhaul folks I have worked with.
thank you for your great and kind service.
Alycia K.
Rating:
5.0
Customer did not leave a comment.
RICHARD B.
Rating:
3.0
Customer did not leave a comment.
MICHAEL JOHN D.
Rating:
3.0
Customer did not leave a comment.
Caitlin J.
Rating:
5.0
Very nice
Steve R.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
David D.
Rating:
5.0
Customer did not leave a comment.
Estine W.
Rating:
1.0
They overcharge for extra days when equipment returned on time. See
John B.
Rating:
5.0
Customer did not leave a comment.
Lucinda M.
Rating:
1.0
The drop off location has charged me on 2 separate occasions for late fees when the vehicle was dropped off early. How many customers have they done that to that haven't paid attention to their bill?
JOHN B.
Rating:
5.0
Customer did not leave a comment.
Victor L.
|
Overall Experience
Rating:
5.0
The drawback was the layout of the units. The slope of the ground dictated a too narrow road which was angled down on one side and the other was not flat but wavy. Hard to load unit and worse to unload. Otherwise all was good.
Jean J.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James J.
Rating:
5.0
Criminals!
DON't PAY IN ADVANCE!!! NO REFUNDS!!
(read the fine print because they won't tell you upfront they will take your money and if you ask for one tell you "its in the contract".
I paid 3 months in advance ( $450 cash) and never even entered the property or even looked at my unit because after 3 weeks of trying in vane to get someone to help me move my stuff from los angeles i decided to wait until summer .
After i explained my situation i asked for a refund of the remaining 2 months but she told me NO REFUNDS SORRY!
BAD BUSINESS !!
Ron B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HAWANDA L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael & Kristie P.
|
Overall Experience
Rating:
4.0
Thanks
Edwin R.
Rating:
5.0
Customer did not leave a comment.
John K.
Rating:
5.0
Had a great experience here- quick, efficient, accommodating. I would use again for future storage needs.
Jennifer J.
|
Overall Experience
Rating:
5.0
Please forward my mail that is in my box as of this notice, as per my conversation with your employee this week. Due to the Covid restrictions and no longer having property in Golden Valley, AZ I will not likely be in the area again and certainly not on a long-term basis, unfortunately.
Thank you again for your superior service and accessible facility. You are professional while being personable. I never felt like a # but like a person!
Blessings in the new year and beyond. If I ever need your services I will be sure to contact you again.
Ruth Smith
RUTH S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SERENA B.
Rating:
3.0
Customer did not leave a comment.
Bryan M.
Rating:
5.0
Customer did not leave a comment.
Antonio M.
Rating:
2.0
told me i would get money back
Leo D.
Rating:
5.0
No other comments!
Vera A.
|
Overall Experience
Rating:
1.0
1st you did NOT have a truck for me in BULLHEAD CITY!! So then YOU forced me to get the truck in GOLDEN VALLEY. I contacted that location and I WAS told you would NOT CHARGE me that EXTRA MILEAGE. When picking up the truck, I was told I WOULD NOT get mileage off. so NOW WHAT are my choices, I had to have the truck, so somewhat FORCED to get the truck!! I called your 1-800-U-Haul # because Golden Valley location, said Corporate was the ONLY WAY to get my mileage credit, they told me they couldn't do that, but that the GOLDEN VALLEY is the only way to get that. So bottom line, "I DON'T like being LIED to" I will go to the end of the world before I ever have to deal with U-Haul again. That is exactly what I will say to ALL my friends & family before the are screwed by you!!!!!!!!!!!!!!!!
Donna C.
Rating:
4.0
Location was closed for 2 hours when I went to drop off the trailer. The renting location was very helpful closing my contract. Did call to the drop off location and she was helpful too but was concerned I would be held responsible if trailer was stolen from the time of my drop off till the time the drop office location returned to their office.
dennis B.
Rating:
5.0
They are close on sundays but do have drop offs and explains very well where to leave keys and contract. thats good so they can verify better who had rental
FRANCISCO R.
Rating:
5.0
Customer did not leave a comment.
Gasper G.
Rating:
4.0
Customer did not leave a comment.
james E.
Rating:
5.0
Customer did not leave a comment.
Elena C.
Rating:
5.0
Customer did not leave a comment.
Angela G.
Rating:
5.0
Customer did not leave a comment.
Vivian R.
Rating:
1.0
Doghouse on was putting out heat and burnt my Cousin foot on the rite side of cab
keith M.
Rating:
1.0
Employee would not click on "use card from reservation" link. Made my employee go to Kingman to have this done. Then was closed and cost me an extra day!!!! VERY POOR SERVICE!!!
krista P.
Rating:
2.0
When I arrived to return the truck I had a storage unit on reserve in which case I was placed on a 30° angle Hill and put in a storage unit at the very end of a run but I couldn't get my truck out of without backing up the 26-ft U-Haul truck out of the U-Haul environment whoever laid out this U-Haul design should be fired. Went to ask the U-Haul lady if I could switch to another unit so I didn't have to load my stuff uphill and she went for lunch so I had no choice but to continue on and back that 26-ft truck up out of the U-Haul environment would sat on a hill. Needless to say I'll be retrieving my items within the 30 days and will never again use this particular U-Haul in the future.
Jeremy A.
Rating:
4.0
Daughter was Satisfied. Thank you
ALYSSA L.
Rating:
5.0
Customer did not leave a comment.
DANIEL D.
Rating:
5.0
I dropped the trailer on 9/5/20 not 9/9/20
Karen S.
Rating:
2.0
Customer did not leave a comment.
Shannon L.
Rating:
3.0
Customer did not leave a comment.
Robert E.
Rating:
4.0
Customer did not leave a comment.
Oliver H.
Rating:
4.0
Customer did not leave a comment.
Jacquelynn G.
Rating:
5.0
Customer did not leave a comment.
Lynn T.
Rating:
5.0
Customer did not leave a comment.
WAYNE R.
Rating:
5.0
Customer did not leave a comment.
Robert P.
Rating:
5.0
Awesome people and good trailer. Oh ya it was cheap too.
Calvin C.
Rating:
5.0
Customer did not leave a comment.
Linda S.
Rating:
5.0
Great job.
Jimmy C.
Rating:
4.0
clean faculity with nice employee. your computer system is not up to date or very slow. The rental contract took awhile to complete. If there had been more people there to rent it would have backed up bad. The pos terminal did not work. I will rent there again, Thanks
rob Q.
Rating:
1.0
Once again, we were detoured due to the fire. Called and made arrangements to rent for one more day. Female extremely rude and said she had someone waiting.. Well i'am sorry that I got detoured with a 26' Uhaul due to the Bush fire.. let me just pull over right here in the side of the road and unload it and get it back to you.........
Candace C.
Rating:
5.0
Customer did not leave a comment.
Kenneth W.
Rating:
1.0
Customer did not leave a comment.
Patricia H.
Rating:
1.0
Customer did not leave a comment.
DESIRAE B.
Rating:
5.0
Slways great customer service at this location!
Marsha S.
Rating:
5.0
Nothing needs improvement, as the drop-off was quick and easy.
GERRY C.
Rating:
5.0
Thanks for being covid-19 prepared.the place was sanitized and setup so that I felt being there was ok. The service was great. Thank you
Virginia P.
Rating:
4.0
Excellent customer service as always at this store
Marsha S.
Rating:
4.0
Customer did not leave a comment.
Jamison D.
Rating:
2.0
Customer did not leave a comment.
Dylan B.
Rating:
5.0
Very nice place. Very friendly. Cute puppy.
Quick and easy
Thanks
William W.
Rating:
5.0
It was short and sweet. everything went as planned
Mark W.
Rating:
5.0
Customer did not leave a comment.
John B.
Rating:
4.0
Every thing was good.
Dale K.
Rating:
5.0
Customer did not leave a comment.
Connie C.
Rating:
3.0
Customer did not leave a comment.
Gene K.
Rating:
5.0
Local
Gasper G.
Rating:
5.0
Nothing costumer service at this location is very professional and friendly
Mary H.
Rating:
5.0
Customer did not leave a comment.
Donni B.
Rating:
5.0
Very friendly and we rented an extra space and a mailbox!
Jennifer & Tom P.
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Reservation
Rating:
5.0
Convenient
Gasper G.
Rating:
5.0
Customer did not leave a comment.
Ryan-Niko H.
Rating:
5.0
Courteous and friendly
Chris K.
Rating:
5.0
Everything was fine but still haven't received my 60 dollar deposit
John B.
Rating:
5.0
Customer did not leave a comment.
JOHN H.
Rating:
5.0
During the rental when I got to my location to load my cargo I had a hard time opening the ramp gate of the trailer,apparently the right pin was bent and the gate was slightly off center the left side was good
After I loaded again I had a hard time latching the ramp gate
But was lucky to get help from others so I could come back home safely
I told the attendant about the problem she took it off to get it fixed
Gasper G.
Rating:
5.0
Customer did not leave a comment.
Thomas T.
Rating:
5.0
Customer did not leave a comment.
Leslie W.
Rating:
5.0
None
Rosa G.
Rating:
5.0
Customer did not leave a comment.
Brian H.
Rating:
5.0
Customer did not leave a comment.
Johan N.
Rating:
5.0
I dropped off truck Saturday afternoon at 2 pm, was charged 20 dollars for after hours drop off, that has never happened before, , very disappointed with u haul this time
MARK D.
Rating:
4.0
Customer did not leave a comment.
Larry J.
Rating:
4.0
Had to drive 130 miles round trip to pick up truck.
Jearlee L.
Rating:
5.0
Nothing, The lady who helped me was outstanding.
Gary H.
Rating:
4.0
I got there to pick up my reservation ballhead location they already sold it from underneath my feet had to drive 35 miles backtrack which took an hour to get there to rent a bigger one for more money end up getting it from Golden Valley. Air conditioning was broke it turned on but I only blew through the Defrosters and was extremely hot for the 4 Hour drive.
Melissa A.
Rating:
5.0
Customer did not leave a comment.
KEN B.
Rating:
5.0
I renTed the 6x12 enclosed trailor, had a flat tire right before I left, called u haul and they had a tire guy come put a new tire on in less than 30 minutes. Exuipment was oustanding very nice and safe. Will always use and recommend UHAUL. They even covers my 1st Mont rent at a storage unit. Again EXCELLENT service and equipment. Thanks!
Douglas P.
Rating:
5.0
Customer did not leave a comment.
jeremy A.
Rating:
5.0
Very friendly staff. Cheap for what we needed the trailer for. Will be using them again!
JENNIFER A.
Rating:
5.0
The lady that manages the Golden Valley U-haul on Kirkland Rd. is so kind and helpful. I will recommend this U-haul & Storage to everyone I know.