Customer Reviews for Koops Full Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Koops Full Service

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marcus b. on

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Robert G. on

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Don S. on

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Best Uhaul experience ever due to the help staff at Koops Auto! Will definitely use Koops Auto again when in need of a Uhaul trailer. Thanks

Al S. on

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The folks at the drop off location were very friendly. They checked in the truck promptly and with no problems

Garry Z. on

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Allan F. on

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Very good service and location.

Shae R. on

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Dave H. on

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ERNEST E. on

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dave k. on

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Rob T. on

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herrmann D. on

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Daniel G. on

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Nil

Kim W. on

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Cindy F. on

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Service and availability made a difficult situation far more palatable to the hearts of all involved. Thank you so much Koops and uhaul.

Callie F. on

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The website did not accurately represent what was available or how the unit was to be booked. The staff in Black Diamond, however, were fantastic.

Cody G. on

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Scott H. on

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very hi priced for what they have out there

Bonnie B. on

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Lori G. on

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The staff at koops were fantastic. Would recommend them to anyone . Thank u !

Stefan S. on

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Koops was good. UHAUL head office, UHAUL.com, and other UHAUL locations were DREADFUL. THE WORST. This location did well and good communication despite UHAUL head office, HAUL.com, and other UHAUL locations doing everything to screw up rental.

Lesley S. on

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Chris S. on

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BARB S. on

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Awesome place with Awesome Customer Service.

Ashley S. on

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The folks I picked up from restored my faith in humanity. Uhaul is terrible. A complete joke. I’d never use them again.

carl g. on

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Absolutely

Tamara H. on

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Put a sign on the steet or building. The only reason I knew it was the place to go was the U-Hauls outside.

Barb S. on

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I paid my deposit with debit and it got returned onto a credit card as the return location in Strathmore did not have debit (no happy about that)....should be returned back on the same card (and what if I didnt have a credit card?).

wayne M. on

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Angelique N. on

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Although i had issues with my booking, Koops was helpful and did what they could to fix the situation.

Jean D. on

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Mark M. on

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I would give you 5* if for once and one time , the estimates weren’t lower than the actual bill. It’s gets tiring. Thankfully the staff are great so stops me getting overly frustrated againnand again.

Nicky C. on

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eugenie k. on

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Chelsey K. on

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Jackie B. on

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Couple things I would like to mention. 1. The van had obviously been a smoking van and had a very bad smoke odor. 2. The windshield could have been clear of its snow better upon pickup. 3. The tires on my van were not capable of driving in wet snow on my driveway. I got stuck and had to call a tow truck to get out. I would think that when you rent in a winter climate proper tires would be on each truck.

RICHARD LANCE R. on

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Greg P. on

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No suggestions. Just as required. Thanks. Greg Parsons

Ward W. on

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The dealer could not access the system as communications were down so everything needed to be done by phone.

Jo W. on

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If they are going to be a pick up/drop off for u haul they should actually be open! I am a 125 lb woman with no one to lift that heavy hitch off my Jeep! Why isn’t there a jack on it !! This is the second and last time I will every rent a trailer from u haul. Both times it was the same, no one to help !

Yvonne H. on

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Priscilla was outstanding. She went above and beyond . She was efficient and caring.

bryan b. on

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Clean truck cab.

Lance D. on

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Albert M. on

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Larry H. on

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Norman H. on

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Exceptional service at the desk. She was having some issues with the new u-haul system, but worked through it with myself the customer.

Jim J. on

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Good folks and good treatment.

DARCY D. on

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bryan b. on

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Stuart M. on

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