Customer Reviews for Koops Full Service
(U-Haul Neighborhood Dealer)

257 reviews

309 Government Rd   Black Diamond, AB T0L0H0
(Hwy 22)

(403) 933-4884

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(403) 933-4884

309 Government Rd
Black Diamond, AB T0L0H0
(Hwy 22)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Doug F. 
Rating:
5.0

Very friendly, helpful and respectful.

lynette S. 
Rating:
5.0

The women who checked me in and out was extremely nice and friendly and accommodating.

Brooke S. 
Rating:
3.0

When we rented the truck we were told we could come a bit early as they closed at 5, so were there by 4:30, but when we returned it, the time was 4:00 for return. Not much difference, true, but when you have a lot of stuff and time is running out, have to find a gas stn, an extra half hour is helpful. Plus, we rented for two days. At 5:00 on the first day, we got a call WHERE WERE WE? TRUCK WAS DUE BACK AT 4:00!!! Explained, NO, we took it for two days. Waited on hold in panic mode for ten minutes, before they came back on and said, oops. Not sure if it was the head office or the original garage who screwed up. The garage we rented from were friendly but may have not entered the info correctly.

andreA R. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

EVERY THING WAS GREAT

Donald L. 
Rating:
3.0

Customer did not leave a comment.

Gerry M. 
Rating:
5.0

Customer did not leave a comment.

judy L. 
Rating:
3.0

The pick up went okay, there was some confusion but over all everything went well. The delivery was not good. The system charged us almost double the mileage and when the staff at Koop's tried to fix things the system would not process the refund. Over 24 hours later we still have not received the refund and there has been another additional charge. Overall, Koop's is great, u-haul needs to be accountable.

Alexandra G. 
Rating:
5.0

Customer did not leave a comment.

richard T. 
Rating:
3.0

They didn't have furniture blanket pads and I was charged $10 for 1 dozen

ZACHARY J. 
Rating:
4.0

Koops took real good care of me thanks Robert Libbus

Rob L. 
Rating:
5.0

the outside of the trailer could have been washed as it did have mud on it but it was acceptable!!

Dwight F. 
Rating:
3.0

Customer did not leave a comment.

Camilla G. 
Rating:
3.0

I never saw the inside of the location, and didn't speak to anyone there, so I can't speak to those aspects. The lot was fine though. I picked up using the online option as the location was closed. Unfortunately, the key that was left for me was for the wrong vehicle. I needed a 15 foot truck, and the key left for me was for a 10 foot truck. Made for quite the hassle today.

Ryan J. 
Rating:
5.0

Customer did not leave a comment.

Gerald K. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Second time I have used this location. Extremely friendly and the whole process was easy and quick. If I have to use again, I will Lesley Ann Shire

Lesley S. 
Rating:
5.0

Customer did not leave a comment.

Jessie W. 
Rating:
5.0

Customer did not leave a comment.

MIKE P. 
Rating:
5.0

Amazing !

Vineeth M. 
Rating:
5.0

Very friendly and customer oriented.

Bryan K. 
Rating:
5.0

Mel was so helpful, friendly and followed through.

Randy S. 
Rating:
5.0

Very expensive when you add in the high mileage charges in addition to the refuelling charge. Should be one or the other but not both. This is a uhaul comment, service at pick up location was very good

Oli P. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

The first lady that gave me the information and made my reservation was not friendly, never smiled and treated me like i was a pain in her life. She never looked at me and was not a nice person. The second lady who handled my return was the complete opposite. She was great and treated me with respect and a smile.

john T. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

I dropped the truck off after hours. The next morning I found I was missing my keys and they let me access the truck and find my keys that fell under the seat. Seemed like a friendly bunch.

Matthew S. 
Rating:
5.0

Excellent customer service and the truck was in good condition.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

donna K. 
Rating:
5.0

Wonderful experience renting a trailer for the first time from this dealer! Will rent again from them in the future.

Joan M. 
Rating:
5.0

Overall, great service

Ross M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Great responsive service:-)

Katrina W. 
Rating:
5.0

Have an active answerphone because I wasn't able to leave a message when the app crashed. Thanks.

Kerrie H. 
Rating:
5.0

Priscilla was Awesome to deal with! Friendly and helpful. Truck was ready when I needed it, and was clean and well maintained. Other than the fact that I had to do all the work to fill the darned thing, was a great experience. Will certainly be back next time!

Ray S. 
Rating:
5.0

Customer did not leave a comment.

Kieth M. 
Rating:
5.0

Customer did not leave a comment.

TAMARA A. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Treated very well, and unit was exactly what we expected, thank you for providing this availability to rental of specialized moving van. Much appreciated, coming back in 30 days for second move. Agent most helpful as well.

Kurt T. 
Rating:
4.0

U-Haul Get your computer system working properly. Was nothing wrong with the location. They were good.

Colin A. 
Rating:
4.0

Customer did not leave a comment.

Neil C. 
Rating:
4.0

Customer did not leave a comment.

marcus B. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Best Uhaul experience ever due to the help staff at Koops Auto! Will definitely use Koops Auto again when in need of a Uhaul trailer. Thanks

Don S. 
Rating:
5.0

The folks at the drop off location were very friendly. They checked in the truck promptly and with no problems

Al S. 
Rating:
5.0

Customer did not leave a comment.

Garry Z. 
Rating:
5.0

Very good service and location.

Allan F. 
Rating:
5.0

Customer did not leave a comment.

Shae R. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

ERNEST E. 
Rating:
5.0

Customer did not leave a comment.

dave K. 
Rating:
3.0

Customer did not leave a comment.

Rob T. 
Rating:
5.0

Customer did not leave a comment.

herrmann D. 
Rating:
5.0

Nil

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Service and availability made a difficult situation far more palatable to the hearts of all involved. Thank you so much Koops and uhaul.

Cindy F. 
Rating:
4.0

The website did not accurately represent what was available or how the unit was to be booked. The staff in Black Diamond, however, were fantastic.

Callie F. 
Rating:
5.0

Customer did not leave a comment.

Cody G. 
Rating:
1.0

very hi priced for what they have out there

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Bonnie B. 
Rating:
5.0

The staff at koops were fantastic. Would recommend them to anyone . Thank u !

Lori G. 
Rating:
4.0

Koops was good. UHAUL head office, UHAUL.com, and other UHAUL locations were DREADFUL. THE WORST. This location did well and good communication despite UHAUL head office, HAUL.com, and other UHAUL locations doing everything to screw up rental.

Stefan S. 
Rating:
5.0

Customer did not leave a comment.

Lesley S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Awesome place with Awesome Customer Service.

BARB S. 
Rating:
5.0

The folks I picked up from restored my faith in humanity. Uhaul is terrible. A complete joke. I'd never use them again.

Ashley S. 
Rating:
5.0

Absolutely

carl G. 
Rating:
1.0

Put a sign on the steet or building. The only reason I knew it was the place to go was the U-Hauls outside.

Tamara H. 
Rating:
5.0

I paid my deposit with debit and it got returned onto a credit card as the return location in Strathmore did not have debit (no happy about that)....should be returned back on the same card (and what if I didnt have a credit card?).

Barb S. 
Rating:
5.0

Customer did not leave a comment.

wayne M. 
Rating:
3.0

Although i had issues with my booking, Koops was helpful and did what they could to fix the situation.

Angelique N. 
Rating:
5.0

Customer did not leave a comment.

Jean D. 
Rating:
4.0

I would give you 5* if for once and one time , the estimates weren't lower than the actual bill. It's gets tiring. Thankfully the staff are great so stops me getting overly frustrated againnand again.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Nicky C. 
Rating:
5.0

Customer did not leave a comment.

eugenie K. 
Rating:
5.0

Customer did not leave a comment.

Chelsey K. 
Rating:
4.0

Couple things I would like to mention. 1. The van had obviously been a smoking van and had a very bad smoke odor. 2. The windshield could have been clear of its snow better upon pickup. 3. The tires on my van were not capable of driving in wet snow on my driveway. I got stuck and had to call a tow truck to get out. I would think that when you rent in a winter climate proper tires would be on each truck.

Jackie B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD LANCE R. 
Rating:
5.0

No suggestions. Just as required. Thanks. Greg Parsons

Greg P. 
Rating:
4.0

The dealer could not access the system as communications were down so everything needed to be done by phone.

Ward W. 
Rating:
1.0

If they are going to be a pick up/drop off for u haul they should actually be open! I am a 125 lb woman with no one to lift that heavy hitch off my Jeep! Why isn't there a jack on it !! This is the second and last time I will every rent a trailer from u haul. Both times it was the same, no one to help !

Jo W. 
Rating:
5.0

Priscilla was outstanding. She went above and beyond . She was efficient and caring.

Yvonne H. 
Rating:
4.0

Clean truck cab.

bryan B. 
Rating:
5.0

Customer did not leave a comment.

Lance D. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
4.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Exceptional service at the desk. She was having some issues with the new u-haul system, but worked through it with myself the customer.

Norman H. 
Rating:
5.0

Good folks and good treatment.

Jim J. 
Rating:
5.0

Customer did not leave a comment.

DARCY D. 
Rating:
5.0

Customer did not leave a comment.

bryan B. 
Rating:
4.0

Customer did not leave a comment.

Stuart M. 
Rating:
5.0

This is a very efficient, friendly well run place. I strongly recommend it to anyone.

Ian S. 
Rating:
5.0

Customer did not leave a comment.

Sue D. 
Rating:
5.0

it would be nice to have a few more places to tie down the load -- maybe rings in the floor or on the sidewalls

fred C. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
3.0

interior of van cab was dirty

bryan B. 
Rating:
5.0

Customer did not leave a comment.

brandon L. 
Rating:
1.0

Have a trained person present. "I hate Uhaul." is something they may NOT want to say next time. I felt I was an inconvenience. "Did you register?" "Do you have a reg number?" was asked in a manner that sounded accusatory. My reservation didn't show on one terminal but was available on a second. I had to offer my personal information twice as the person taking it eventually had to call Uhaul and be walked through the process. Something that should have taken 5-8 minutes dragged on for almost 30. Time is my most precious commodity. I don't like wasting it or giving it away.

dan J. 
Rating:
5.0

Customer did not leave a comment.

brian W. 
No reviews have been submitted for this location.

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