The person helping did almost nothing to assist me. I inadvertently connected to the wrong trailer and when I realized my mistake he was unable to make a change on the website to allow me to take the trailer that I had connected to. He made me connect to another trailer and did a very poor job of moving a trailer that was in the way. It took me much longer than needed and I strained my back. The person spent most of his time staring at the computer to make sense of my online order. This is one of the worst examples of customer service that I have ever experienced
Herman V
High Country Fas Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Black Diamond, AB T0L0H0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Guy working the register couldn't log into uhaul system. Took the keys and said he'd try again later and we'd receive a final email confirmation and receipt. I called the next day to confirm, and the person just said it was done. When I asked for a final email and/or receipt, they said there was nothing they could do about that.
Kristofer TThe gentleman we dropped off to was extremely easy to deal with. He made the process so much better than when we picked up somewhere else. He was very nice, straightforward, and told us he would handle things without any issues. Great location and personelle to deal with.
Danton SFirstly, maintain the equipment! Tires! One tire needed air. Probably air leak. The other 3 tires were way over max psi. Max psi is 65. tires were at 74psi!! The location is tight, trailers need to be located in a spot that is easier to move in and out of. I understand its a small location, but should be managed better.
Jordan Bgood service
Simon H