It was horrible I was refused a receipt in the beginning of the deal I was refused the receipt at the end of the deal I waited for hours before I got the final receipt I'm not comfortable doing business with a company that allows of that low level of customer service and I will not be doing business with uhaul again, shame you decided to franchise the way you did and let people take over and destroy what used to be a very professional and proper business is not any more.CORKY M.
Customer Reviews for Krispe Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
good and quickgagan S.
The remote early pick up did not work. However we got a call from U-Haul and the situation was quickly resolved. Much appreciated the extra effort.ryann J.
I dropped it off after hours. Parking lot is very small. about 8 parking spaces. Person set up his sleeping place in front of the store. I left paperwork in the glove box and tried to contact the store to have it mailed to be but no call back. The after hours drop off link was very difficult to use. And it tried to charge me extra with no explanation of the additional charges. No call back on this issue either.RICHARD KELVIN S.
Customer did not leave a comment.Mikhail G.
The truck was beat up pretty bad, but I'm not sure who's responsible for that. The floor boards were pretty dirty, too.Cody Q.
The only improvement I can think of would be to have a more noticeable sign or way of identifying where the store and entrance is for new customers; we drove past it when we came the first time. I was concerned that we couldn't rent a truck because we didn't have a credit card but Jim didn't turn us away! I was wary of paying a cash deposit, however the deal was fair and we couldn't be happier with the products and service. We will definitely recommend this location to our family and friends.paul L.
I will never never use U-Haul again I had an appointment to pick up my rental at 8 AM and I ended up picking it up at 10 AM and I had to go to a location 25 minutes away for some reason you guys would not let me go to the closer U-Haul which is five minutes away from the original location I was supposed to pick it up from I ended up ruining my move day because of U-Haul absolutely horrible customer service never will recommend U-Haul to a friend or family memberKian J.
Customer did not leave a comment.LATORIA C.
It was 30 miles out of my way. But it all worked out ..Jim G.
Not ding them for 188.60$ at the end of my mov from Florida to Washington I left a clean truck and a full tank of gasCarey M.
Customer did not leave a comment.BRIAN S.
After requesting an empty/loaded weight slip from the reservation line and the local store in VA, I was notified that this did not happen. I was told repeatedly that this would happen since this was required for reimbursement. My employer was to reimburse me for the moving costs but but now I'm stuck with the cost despite u-hauls empty promises. The store in Everett was great though.DAVID B.
the guy was so quick and made it within 3 minutes and gave me the keys even I was not sure will get a van after 6pm. way better than the Uhaul main location it takes forever to be in line as they are always under staffedmeenakshi S.
Over all was good. The app was a bit confusing and the clerk ended up re-accomplishing everything.Brett L.
Mr. Sharma was friendly, well organized. Very efficient.DAVID RALPH T.
Had a very good experince at this location. The process of setting up my rental through U-haul online was simple and the U-haul representative at this location was pleasant, quick and thorough.Robert C.
Customer did not leave a comment.ANDREW B.
Picked up the truck and found a pile of poop in the back . Along with a bunch of napkins filled with poop too .Joseph M.
Customer did not leave a comment.JOHN O.
Customer did not leave a comment.Mosese G.
Mileage and gas were incorrect. Submitted pictures but it still wasn't updated when I turned it in.Travis G.
Customer did not leave a comment.Tara C.
Customer did not leave a comment.Alex J.
Customer did not leave a comment.Lesley H.
I will say best service and quick and easy.hassle free renting will recommend to all in everettDavid A.
Customer did not leave a comment.Bethany A.
Excellent service!! Very easy to work with and accommodating. Would use again.Teresa M.
Thank you so much. You help me a lot. Made it so things worked for. Again thank you.Dakota G.
Incredible customer service it was smooth and easy.Andrew P.
Nothing, everything was great!Tony D.
Customer did not leave a comment.gabrielle G.
No comments. Everything fine.Tirath S.
The place and owner was very friendly&helpful. I'd rent from him agin.John W.
Super friendly and very easy!Bethany A.
Great customer service will be using againBrian S.
My experience couldn't have been better, I was In a hurry and the service was speedy.Jeremy W.
My first experience with Uhaul I felt safer in the smaller truck it was cheap and convenient..Danielle A.
Customer did not leave a comment.David T.
Customer did not leave a comment.Sidney M.
Excellent, friendly, quick and easy !!! Highly recommend!Dionne K.
Excellent service and friendliness I will recommend to all my friends & familiesDeepak S.
Customer did not leave a comment.Richard D.
very good service and was clean and best uhaul near meAlberto M.
best Uhaul near me and I can say in everett. good service for uhaul at krispe grocery in all ways for uhaul. uhaul near me is best I can say simpleImran H.
Very professional and personable gentleman. If you need a uhaul in Everett, call this guy. If you need a uhaul in stanwood, uhaul in Arlington, uhaul in Marysville, call this guy. Five star!Matthew A.
Great Customer Service! 5 Stars!reece M.
Great customer service. Best I've ever had with uhaul.charles B.
Absolutely amazing service fast and friendly ,would recommend to any one, thanks jim for making the process quick and painlessAndrew P.
Easy drop off for the 20' truck. Great customer service.Nick S.
It was an amazing experience. The guy who helped me made me feel comfortable and he was very friendly. Thank you for all your help.Marcus M.
I had trule finding it. But it was a great experienceRichard G.
We got awesome service.great service !Vikas S.
Customer did not leave a comment.BETH D.
The store front was not a place I would willing stop by myself. The cluttered windows made it look uninviting.Sam D.
Customer did not leave a comment.Bryce F.
I had to wait an hour for a truck and then I was charged for a dolly and pads that I did not use and charged for after hours fees because they did not explain that I would need to check my email and check the truck back in via email.J Drake O.
Truck was not available on time at location I reserved. When did get a truck was dirty inside and in the back , customer service via phone and in person was not polite or apologetic. Was told I can return truck to any store if I like, but when I tried to drop off to closer shop I was told be a $85 fee for that. I very upset and disappointed in U-Haul... I'll pay more for budget next timeRobert R.
Bigger sign!kelley H.
Customer did not leave a comment.Brock N.
Customer did not leave a comment.Kaley F.
The truck I reserved was not there. I was able to reserve a different, smaller one that luckily worked out.Kristin M.
The owner spoke poor English and when the online app didn't go through he had to wait for someone who knew what he was doing to come. Won't EVER use U Haul again with the app. Spent 15 minutes downloading, taking pics, sending, verifying, etc to have someone call me to say the photo didn't go through. Very frustratingMike L.
not a thingwilliam C.
Customer did not leave a comment.Joshua M.
I got charged for a dolly and furnature pads that I didn't use! The seats were torn and the lower drivers side mirror kept coming lose while driving preventing me from seeing if there was a car next to me on the right.Kimberly R.
Customer did not leave a comment.kristie S.
Customer did not leave a comment.Crystal B S.