Customer Reviews for Krum Self Storage
(U-Haul Neighborhood Dealer)

160 reviews

2348 Mitchell Rd   Krum, TX 76249
(From 380: exit FM156 Left on Jackson Right on Mitchell)

(940) 482-3159

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(940) 482-3159

2348 Mitchell Rd
Krum, TX 76249
(From 380: exit FM156 Left on Jackson Right on Mitchell)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We called Krum storage on short notice and was met with friendly and helpful staff, who accommodated our storage needs. Could not have asked for a better experience.

Ann-Sophi C.  |  Overall Experience 
Rating:
5.0

They have decided to continue charging my card for 4 months after moving. Have acknowledged that they screwed up and keep telling me they are waiting on accounting or the owner before giving my money back. Now, they won't answer my calls either. I am disgusted with the incompetence of this property who can't have someone at the office regularly or even answer the phone while robbing people and making excuses. Small claims court my be my only option at this point.

MICHAEL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  Overall Experience 
Rating:
5.0

Excellent experience and wonderful staff!!

ANDREW R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar F. 
Rating:
5.0

Kasey was very friendly and attentive to my needs. I would reccomend her u-haul to anyone. not only did we have a space but she took care of us with a trailer for our move. thankyou

Paul S.  |  Overall Experience 
Rating:
5.0

Manager was super helpful! UHaul online is horrible...it NEVER works!!!

Kelly R. 
Rating:
5.0

The manager (Casey) of the storage facility was a pleasure to work with.

KENNETH R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle F.  |  Overall Experience 
Rating:
5.0

The young lady, Kasey that runs the office is very nice and helpful. If I need storage again I’ll definitely come back to here.

Michael S.  |  Overall Experience 
Rating:
5.0

Not only was my vehicle safe and secure, the cost was reasonable. Staff was courteous and knowledgeable.

Diana U.  |  Overall Experience 
Rating:
5.0

Cassie is awesome. She is a gem to your company. Been there 3 years and she was by far the best!!!!

DONNA S.  |  Overall Experience 
Rating:
5.0

nothing everything was perfect...Casey was most helpful

Paul S. 
Rating:
5.0

This location was great! Super friendly, super helpful. I would highly recommend to anyone in need of U-Haul equipment or supplies.

Jordan J. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Casey was so helpful and kind!

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

Check in and and check out of the rental was made a breeze, thank you!

D'Ana S. 
Rating:
4.0

Customer did not leave a comment.

Sabina R. 
Rating:
1.0

Make sure there's gas in the vehicle. Make sure it's clean.

Leah S. 
Rating:
5.0

No improvement needed. Great experience

Michael S. 
Rating:
3.0

Was in the middle of nowhere. Didn't like the after hours drop off. Wish people where able to be there in person.

Chelsey N. 
Rating:
5.0

Customer did not leave a comment.

Wade J. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
5.0

Friendly, professional and efficient.

Barbra K. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Bobby T. 
Rating:
5.0

If all their customers get the same service as we did, there is nothing that can make things better. Very Satisfied with both locations.

Minnie T. 
Rating:
4.0

All good there also

ANTHONY F. 
Rating:
5.0

Couldn't be better.

Stephen B. 
Rating:
5.0

Krum Texas location is great! It does need improving. It does need a medal.

Billy K. 
Rating:
4.0

Wet nice storage area. We were very pleased with the area and up keep. We discovered that we did not need a storage area after all but they were very accommodating.

Kristi C.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Riley B. 
Rating:
5.0

A little off beaten path but still easy enough to get to the location. Very clean location and the staff were very helpful in getting us checked in and on our way in just a matter of minutes. If in the area and don't want to deal with traffic in Denton, TX then I'd definitely recommend heading to Krum, TX which is just a few minutes drive away and visit the Krum Self Storage.

Jeffrey S. 
Rating:
5.0

I called the 800# when I reached my destination city to inquire about a drop off location and Kyle the rep was a complete failure for the U-Haul brand. Made a 5 minute call (did it last month) take almost an hour. Once we were transferred to the last rep she was very knowledgeable and handled the situation quickly.

Randall B. 
Rating:
5.0

Great customer service very attentive

Debra V.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Debra V. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
2.0

Not really sure where to park

Tagen M. 
Rating:
5.0

Friendly service

JOZSEF D. 
Rating:
5.0

I dropped my trailer off before they opened and they processed it efficiently. This place is well run and efficient.

Jadie M. 
Rating:
5.0

Friendly, professional customer service!

Stephen R. 
Rating:
5.0

Awesome experience. Great and personable staff

James F. 
Rating:
5.0

Customer did not leave a comment.

Jadie M. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
3.0

I ordered 48 moving blankets but they were not in truck when I picked up. I had to send someone back at 9 am to get the movers blankets when store opened. Which delayed my move.

Jerald C. 
Rating:
4.0

Customer did not leave a comment.

W. J. J. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
4.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

With the exception of rodents going into my storage and chewing my belongings the staff was great.

CHRIS D.  |  Overall Experience 
Rating:
5.0

I used this storage facility for over a year and it's always been clean. The staff on hand are very attentive to your needs. It is located off major state highway and acessable anytime.

CALVIN P.  |  Overall Experience 
Rating:
5.0

I and my sister were so grateful that Krum Self Storage was available, on short notice back in 2012, as a place where we could store our parent's belongings. Thank you for your excellent service.

RICHARD W.  |  Overall Experience 
Rating:
1.0

Our RV was broken into 3X. Police reports were filed. Losses in the thousands. Batteries, propane tanks, etc. stolen; structural damage & personal loss. Ownership only offered 1 month free: $38.00

GINO C.  |  Overall Experience 
Rating:
4.0

Everything went very well.

Kimberly W. 
Rating:
4.0

Associate onsite was proficient and friendly

Doreen L.  |  Overall Experience 
Rating:
5.0

Had no problem. we

GLENDA H.  |  Overall Experience 
Rating:
5.0

They made checking in and obtaining my unit number so easy. I was not going to be able to make it there in time after work and they let me do it all over the phone. Great location in krum.

Monica M.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Everything was good .. but when I booked the y-haul the person didn't leasspcr to what I needed at all ! And Thr location to pick up ended up being switched on me last minute! Luckily the guy where I picked it up was nice and knowledgeable !

ashley V. 
Rating:
5.0

Great to deal with

william G. 
Rating:
4.0

Customer did not leave a comment.

Marissa H. 
Rating:
4.0

Customer did not leave a comment.

Shelba C. 
Rating:
5.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

Easy drop off after one phone call to let them know we were coming.

Sharon F. 
Rating:
1.0

I was charged $8.50 refueling charge for no reason. The employee that checked in my truck argued with me for more than 20 minutes. He said I wasn't completely to 7/8 full my pictures show I clearly was. I will be making a phone call to U-Haul requesting my $8.50 be refunded. I have pictures I can show and prove I refuled the truck to the proper level. Thanks

Branon T. 
Rating:
4.0

Customer did not leave a comment.

Bonny H. 
Rating:
5.0

Site manager Ken was very helpful and answered all questions, facility was clean and organized.

NEIL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Person was very helpful and very nice.

douglas S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

I appreciated their friendly customer service oriented approach.

GLENN E. 
Rating:
5.0

Excellent service by the property manager. We were driving from San Antonio and we we were not going to make it before closing time. She waited past 30 minutes for us. Very helpful.

JOSEPH M C.  |  First Impressions 
Rating:
5.0

Lori , you and your Husband are a Great Team , I have Rented from U-Haul many times and have had some REALY Bad experiences and wonder why I keep coming back , people like YOU are the reason . Keep up the GREAT work , you make moving a lot easier !

James J. 
Rating:
5.0

Customer did not leave a comment.

DONNA P. 
Rating:
5.0

Customer did not leave a comment.

PEGGY H. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

None

MARSHALL E. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

The service at this facility is excellent. All the staff members are extremely friendly and helpful, and they assisted me with both the equipment return and setting up an appropriate storage unit. I'm very thankful I came to this facility.

GLENN E. 
Rating:
5.0

It is great don't need to do anything

Glenda H. 
Rating:
5.0

Needed help loading and unloading and the group she got to help did a fantastic job cutting my time to load and unload in a third. Thanks.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
3.0

Next time have the truck at the location promised and not have me drive from one location to another. And please also have me drop the truck off at the storage location and not have to unload in a storage yall gave me in one location and have to drop the truck off at another location please then still charge me for being 1/16 under fuel after driving an extra 30 miles.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

Bradley G. 
Rating:
5.0

Customer did not leave a comment.

brandon H. 
Rating:
5.0

Customer did not leave a comment.

Marcy K. 
Rating:
5.0

Customer did not leave a comment.

LR H. 
Rating:
5.0

Great customer service.

DEBORAH R. 
Rating:
5.0

Laurie and Travis are caring and knowledgeable. Trust is a huge factor and we trust them with our possessions!

Phyllis P. 
Rating:
1.0

Keep your word.that usually works.

Deral W. 
Rating:
5.0

Customer did not leave a comment.

Tye F. 
Rating:
5.0

Lori, THANK YOU for all your support! Excellent!

WAYNE V. 
Rating:
5.0

They made us feel so comfortable being there they treat us with kind and respect.

saul C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Jamal S. 
Rating:
5.0

Very friendly staff, dependable, informative

Terry D. 
Rating:
5.0

Very helpful and nice!

Joseph A. 
Rating:
5.0

Excellent customer service at this station!!!!

KIMBERLY M. 
Rating:
5.0

They had the trailer I wanted ready to go, helped me hook it up, and helped me unhook on my return. Great service.

Gale S. 
Rating:
5.0

Customer did not leave a comment.

ED W. 
Rating:
5.0

Customer did not leave a comment.

LAURIE J. 
Rating:
5.0

Customer did not leave a comment.

delinda R. 
Rating:
3.0

Customer did not leave a comment.

Evan K. 
Rating:
5.0

Only frustrating part was we initially reserved the truck at the main u-haul facility in Denton on I 35 which was two blocks from our destination. However had to drive 15 miles Krum location for pick up. The Krum site was fine just not very convenient.

Lou B. 
Rating:
5.0

The people at this storage/uhaul facility go above and beyond to help. They are truly amazing and I will recommend them any chance I get.

MACKENZIE L. 
Rating:
5.0

The people were very knowledgeable and thorough, checking all of the lights, making sure the brake chain was shorter than the other two chains, etc. VERY good service, good inspection of trailer before and after use,

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Ripley M. 
Rating:
5.0

Customer did not leave a comment.

james Y. 
Rating:
5.0

Great friendly service.

david F. 
Rating:
3.0

Out in the boonies, but was greeted nicely.

shawn D. 
Rating:
3.0

Customer did not leave a comment.

RAVIN G. 
Rating:
5.0

Very helpful. A clean organized facility. The staff on duty was extremely helpful and made returning the truck a breeze. I will be recommending this rental facility due to the staff and easy location. Julie Patterson really stood out as an employee dedicated to making sure everything went well and made sure all paperwork and charges were correct. A true asset and should be recognized for her dedication to customer service.

calvin P. 
Rating:
3.0

Customer did not leave a comment.

ROY W. 
Rating:
4.0

More available trailers. There were 2 auto dollys and no other trailers or trucks when I dropped the trailer I had rented.

RICHARD P. 
Rating:
5.0

Randy is extremely nice and the facility is very clean and maintained well.

DAVID R.  |  First Impressions 
No reviews have been submitted for this location.

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