Customer did not leave a comment.
DAVID G.
Customer Reviews for Kwik Kar Lube & Tune
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off could be a little more conversational with service
JOSHUA S.This location was too busy at the time of my truck return. The assistant did not take th time to talk with me about the overcharge for an extra day but instead billed my credit card. UHaul should be explicitly vocal about the return time. I was charged an extra day because I was an hour overtime getting the truck back The man I rented from said you have 2 days . I returned in 2 days but an hour later than on contract. When renting a truck who reads the small print on the contract? Yes, my fault but also day rental should be pro-rated hourly on returns. I consider this a way for UHaul to make extra money under- handedly.
CHARLES T.The automated system was not able to inform me that this location did not have dollys. This is not the fault of the operator, but the system. This was big problem for me.
Alan G.U-Haul Truck had not been inspected before we received it. The AC was broke. This location offered us no help and they kept over billing our card
Kimberly T.Check out the trucks before you give it to another customer. Our air was broke in the truck
Kimberly T.Great service
Robert C.The Kwik Kar forgot to leave the key in the 24 hour pick up box so I got my truck an hour late. The manager was very apologetic and sincere. Other than that they were very helpful and respectful.
James S.I was billed $18 for “fuel†when I gassed up literally next door leaving it at half a tank on 7/29. I didn't complain. Bill plus extra mileage was settled. Now today 8/11/20 I get billed for an additional $284 as “additional charges†with zero receipt, bill, invoice or the courtesy of an explanation. On top of it nobody, NOBODY answers the call center. And the local vendor whom I dropped the vehicle off with was no help outside of informing me I was the fourth person to call him today about the charges and told me to call—the call center where NOBODY answers. I am treating this as a fraudulent change and stopping payment on this. Ridiculous.
Donald B.The location was easy to get to and the rep offered quick and friendly service. Will definitely use this location when need be in the future.
Felix G.They were fast and efficient with the turn in.
Matt M.The pickup from the app was great. Only issue was that it said to use the key code to get the key but didn't provide a key code. When I went inside to ask if they knew about it, they said they actually had the key.
Matthew F.We were told we could drop off the trailer at any location in Grand Prairie. When we went to a near by uhaul to drop it off, he was going to charge us $22 more. Told us we had to go to the one on 360 and I-20 which was 10 miles away. The gentleman at the place on main was not very knowledgable. There are 2 u haul dealers close by where we were but he said we HAD to take it to the one 10 miles away or pay extra. I do not think that was very fair.
Janet F.Uhal as a company messed up my reservation. Took me over an hour to get a truck. The app didnt work after sending me to another location when the first place didnt have my truck. I ended up getting a smaller truck from the oil change location. The guy there was nice and helpful. I will not use uhal in the future. I didnt even get my $50 back for my reservation guarantee that uhal messed up.
Lance C.The Manager is awesome, efficient and friendly to all its customers!
Pamela J S.The worst experience of my life! Had a certificate for $30 emailed to me was supposed to pay only $14.71 My card was charged $98 Then they tell me it will take 5-7 days! That's all the money I had!!!! I want my full refund immediately and will NEVER USE UHAUL AGAIN??
RENEE M.I had such friendly customer service! For something as stressful as moving, I felt like I was very well taken care of and sent on my way with a smile on my face! Very appreciative of everything they've done!
Huntington P.No complaints. They were awesome!!!
Rhonda S.The man was nice, but the trailer was filthy. There were cigarette butts and junk in it. It had not been swept out, we had to clean it out before we could use it. We didn't realize it until we got it home and opened it.
Jack L.Staff were extremely helpful and friendly.
DON B.Place was nice staff was great. Only complaint I have is the item I rented was way to narrow. I rented it to move a Chrysler 200 and had a hard time because of the narrowness of the unit. The car is far from a full size. But overall worked fine.
aaron B.Same as previous, good customer service . Very satisfied
Henry F.Very pleased
Henry F.Just keep equipment available.
ALAN L.We did an after hours drop off, so not much to offer here. It was clean and easy to spot. Had no trouble locating a place to park the truck.
Darren L.The gentleman at the location were extremely nice and professional..I will use this location again for my U-Haul needs..Thank you!!
Julie J.Had to go to another location to pick up blankets. Communication on the website needs to be better about peripherals being available at chosen location.
Henry B.I was told they would give me a discount if I would drop the truck in Van Alstyne instead of Sherman where was where my final destination was I said okay I get to the storage unit in Van Alstyne and the lady says I'm sorry we're full up you like to go down the road and so then I had to go down the road to a different location almost didn't get a truck and now I thought I was not going to get rid of the truck but the people down the road at the lube center for extremely helpful and took care of us promptly that they were very good
Kerry S.The online check-in was responding slow and not opening the picture feature. I worked with Justin to pickup the truck, he was very helpful on the pick up and drop off, a great big thanks to Justin for his help. I was able to get my moving finished on time. Thanks rocky skinner
Rocky S.Guys were helpful and fast no problems
John D.We picked this location because we knew we would need help unloading the car. When we asked for help, an employee named Nathan came out and said that they just rent the equipment and don't help customers with the equipment. He then just loosened the straps on the trailer. When we loaded it we had to raise the front of the trailer using the hand crank up front because to prevent the car from scraping while loading. When I told Nathan this he said that they wouldn't help with that The car ended up scaping when we unloaded it causing damage to the car. This is a neighborhood location and not a corporate location. All locations should offer better customer service and help the customers when needed. If U-Haul needs to have customers sign a damage waiver before helping then that should an option.
mark H.This was an excellent experience. The guys at Kwik Kar are super nice and very friendly. 10 out of 10.
dan O.The UHaul guy was really awesome and friendly! I will definitely be going back there if I ever need to rent a UHaul again!
JASON M.Make the reservation process less frustrating. It was a real hassle getting the truck but everything after was good. Thank you!
Mohammad U.Windshield wiper on passenger side was only complaint. Everything worked great. Excellent experience, will do this again.
jay T.This location is always great to deal with! Uhaul needs to do something about check in, I did express check in and when I got to location they had to go through all the same info took 20 minutes. This has been this way for years. It sux
ERNEST M.I dont remember the guys name who helped me, but he did a great job. Excellent customer service.
josh R.Very friendly
Ernest M.Extremely frustrating experience due to on line process. I filled out all the on line data and was told "you will save 30 minutes when picking up your equipment". I went to pick up the trailer only to find your website included insurance (which I declined), did not record all my vehicle data (which I had to provide again), and included the insurance charge on my credit card! By the time the facility redid the paperwork I saved no time! You have got to improve your website. It was very frustrating and frankly if I had another choice for a trailer, I would use it and I have used a lot of U Haul products.
Robert S.Long wait for a computer system to update (approx. 40 min.). Staff was friendly and attentive. Did not reserve a dolly, but requested one at time of pick-up; no regular dolly available (only large appliance dolly).
Jennifer C.Great Service!
Scott C.The checkout process took 45 minutes to complete even though I completed the online check in. He had to call customer service twice because he had no clue what he was doing. I got no paperwork when I left. Also, I ordered 24 blankets and only received 13. I told him I did not want to be charged and he said, “Well it will take me an hour to fix.†I told him I didn't care because I did not have time to wait. The truck was very beat up with stickers on each place, but no repairs.
Kristopher G.Easy setup over the phone the guys in van alstyne where very professional very pleased 10 stars
johny M.Fantastic
Edith D.Everyone and I do mean everyone there was very very kind!!! I had a bad a experience during my move and they made my life so much easier. I always use them and I tell everyone about them. They are the best UHAUL I've ever used and I'm 42 years old this year. I've moved over 10 times and never experienced such a wonderful set of people.
MARISA R.Improve checkout time
ERNEST M.This was not the location I was instructed to return truck. I could not find location ,no one answered phone , no voice mail at the designated drop off. Went to this location and this gentlemen was nice enough to take care of everything needed to check the truck. Would recommend using his location for all UHaul needs. Very Professional.
patsy H.I called in to see if I could drop it off in the town I went to instead of where I picked it up...they said (after talking to 3 different ppl and 30 minutes later) that it would cost an extra $172 to do that! For a $30 trailer rental!
John C.