Lack of integrity at this location. I was told to have the uhaul back before a certain time and once I arrived before that time, he said he had another reservation for 2 hours before I brought it back and that he was going to cover those charges for the misunderstanding . However, Once the charge went through I was charged double the amount.Bianco M.
BDS Motors LLC
(U-Haul Neighborhood Dealer)
Baton Rouge, LA 70807
- Mon–Fri9 am–5 pm
- Sat–Sun10 am–4 pm
Services at this Location:
One-Way and In-Town® Rentals in Baton Rouge, LA 70807
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- 4.0 Average Customer Rating
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The overall experience was awful starting out. I was told my 5x8 cargo would be at a different location than closest to me, where I ordered 3 days before, I called other location the day before to confirm. Pick-up morning I received a call about an "upgrade" I don't want. They find a 5x8 at another location across town, I can't reach them to confirm (no answer). It's time to go, they find another trailer in a very sketchy part of town. I'm desperate, I agree, it's a one hour trip both ways to pick-up & I have help arriving before I can get back. Steve assures me he has what I need. That man saved my day & good will. He worked on lights caused by a problem on my end, called around until he found a solution. Steve is a HUGE asset as a face of your company, as was the LAST Service Agent I spoke with - didn't get her name, highly anxious by the time I talked to her. Happy ending for me but the process was anything but easy. I neglected to mention it was a one-way rental at beginning but I was unaware that it was an issue. It should be a first question if your sites need to know.Debbie A. D.
I called before dropping off the truck was was directed to park the truck to the side with the other U-haul equipment. The location was a bit chaotic at first, but I quickly realized that U-haul was only one of the businesses at this location. I found Steve who quickly checked me in and we were on our way. I only wish I had eaten such a big lunch and could have stayed for Steve's crayfish boil!David K.
Mr. Steve and Alex was extremely helpful with getting the truck that was needed. They was also very acommodating with our needs! The customer service from Mr. Steve was off the charts and a few other stores can take notes! I would highly recommend this store to anyone we know and if we need to move again we will definetly use this store! Thank you for all the help yall have done and have a wonderful Christmas.Kris K.