Arrived at 7:30, no one was there, and they did not answer the phone. They open at 9, and we had no instructions on how to obtain the truck. I contacted U-Haul, and my driver did too. I spoke to Lakisa in McKinney, who made me go through the entire rental process. Each step took her a long time to complete. I think she was at home, based on the background noise. Her tablet had a lot of difficulty uploading the driver's license and insurance information. In the end, she gave instructions to get the keys for the same truck. Why she could not do that in the first place, I do not know. I do know we were 1 1/2 hours late getting started on the move. She also could not understand that my driver, Luke, was at the location, and I was at home. The truck only had a quarter tank of gas. You changed from the original location and caused huge problems. I gave her the original order number. I ordered blankets, and there were none. For 50 years, I have used U-Haul, and will not in the future. Worse experience I could imagine. Apparently you have gone way downhill as a company.
Janette J
Customer Reviews for Kwik Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let me pick up my rental from the place where I reserved it!!
Wanda DGreat service
GUSTAVO C