Arrived at 7:30, no one was there, and they did not answer the phone. They open at 9, and we had no instructions on how to obtain the truck. I contacted U-Haul, and my driver did too. I spoke to Lakisa in McKinney, who made me go through the entire rental process. Each step took her a long time to complete. I think she was at home, based on the background noise. Her tablet had a lot of difficulty uploading the driver's license and insurance information. In the end, she gave instructions to get the keys for the same truck. Why she could not do that in the first place, I do not know. I do know we were 1 1/2 hours late getting started on the move. She also could not understand that my driver, Luke, was at the location, and I was at home. The truck only had a quarter tank of gas. You changed from the original location and caused huge problems. I gave her the original order number. I ordered blankets, and there were none. For 50 years, I have used U-Haul, and will not in the future. Worse experience I could imagine. Apparently you have gone way downhill as a company.
Janette J
Kwik Supplies
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hurst, TX 76053
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Let me pick up my rental from the place where I reserved it!!
Wanda DGreat service
GUSTAVO C