Customer Reviews for La Mesa Auto Dealer Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of La Mesa Auto Dealer Services

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DANA W.
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Clean trucks a must.

MORIYAH S.
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Customer did not leave a comment.

BRUCE N.
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Parking off street is an issue, but when I returned the truck someone was there to meet me, inspect the truck and close out the contract. Overall it was a good experience and I would rent from this location again.

TRACI H.
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When I went back to return truck, no one there to follow up on estimated vs actual mialge cost. No one returned my phone call and had to continue to call to speak with someone. Should have a little better customer service at location.

DORIAN K.
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No one was there for at least 1-2 hours when I tried returning the truck.

ERNEST A.
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Customer did not leave a comment.

MERRI B.
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Just wanted to say the customer service here was really nice. He had a great attitude and was super helpful.

MARY E.
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Very kind receptionist and we were pleased with our experience. U-haul has always been great!

Aveena D.
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Customer did not leave a comment.

Brittany M.
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The guy who hooked up my uhaul to my car wasn't friendly. He didn't tell me anything about it, show me how to open/close it, give me any instructions at all. He hooked it up and that was all.

BRENT B.
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Customer did not leave a comment.

Nicholas S.
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As I checked my bank account I noticed a 2nd charge on my card which was entered by hand. I have no record or receipt emailed to me for that 2nd charge. What kind of sham bs is that. Also there's the smallest drive way with obstacles like a dumpster and a rusty fence as well as a yellow pole that many people have git numerous times.

Brittany C.
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Customer did not leave a comment.

Josette A.
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The man who helped was very kind and decent. He did his job well.

Bernie B.
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Clean the windshield on the inside and out. A dirty windshield is not just an annoyance it impairs vision and is a driving hazard!

JOHN O.
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When my son-in-law returned the truck in La Mesa CA. the person was rude and was not helpful.

Rexford B.
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The attendant expected me to unhook the trailer and move it to the location he wanted it. This was unacceptable and I will not go to this location to rent in the furure

Nelson S.
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Overcharged me. Somebody should call me to correct this.

Pao L.
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Customer did not leave a comment.

JOSEPH L.
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Really enjoyed our experience with this Uhaul dealer.

SHERRI C.
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Customer did not leave a comment.

Ivy M.
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Customer did not leave a comment.

CHRISTOPHER M.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

Maureen A.
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Everything went smoothly - very easy pick up and drop off.

SAMUEL N.
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The lady was very friendly and pleasant to talk to.

Jesus Z.
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It's was a pretty quick and easy experience. I have no complaints.

Debbra H.
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Very friendly staff. Being able to check in online is a huge time saver.

Blaine H.
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My pick up was scheduled at 10 and the employee did not arrive until 1010. Their was 8 plus people waiting at that time. When I returned the vehicle, no one was there and was forced to do the return vehicle on line and also park it in a very tight lot. Would not recommend this location to anyone.

Garry J.
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Customer did not leave a comment.

Sarah C.
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The so called owner was a real bitch! Lied to me and overcharged me. Not to mention extremely rude and unprofessional. I'll never work with uhaul again.

Flynn M.
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Staff was extremely unfriendly. I had reserved the truck several days in advance with the inclusion of a dolly. I was moving into a new house so it was necessary. I was told with no explanation that there was no dolly available for me. I was directed to go buy one from Home Depot. Not the experience I expect from uhaul.

Kim J.
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More parking.

JAMES J.
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Customer did not leave a comment.

DENNIS V.
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truck was dirty inside and out, also rental a trailer which lights didn't work. so truck was traded and also didn't work.

Kathleen R.
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Very convenient location. We dropped the trailer off after hours and it was a very easy process. Although it had already closed the grandfather of the owner was there and was very friendly and helpful in showing us where to park the trailer.

THIEN L.
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The app / website to make a return was not retrieving my location and pointing to my phone as the cause, when I've been able to notify Home Depot of my location all week. That site needs to be fixed, otherwise I do not feel confident in recommending anyone to use the online return system, and we may consider Penske, instead, in the future.

ANDREA F.
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Very efficient and friendly!!!

D'ONNA R.
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update their computer system when vehicles are damaged so that people such as myself don't book them, pay and then have to wait 2hrs when it's not available.

Robert C.
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Customer did not leave a comment.

STEPHEN G.
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The windshield wipers were falling apart, fortunately no rain in the forecast. Otherwise perfect.

ERIKA M.
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Customer did not leave a comment.

GREGORY H.
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All went well.

regina V.
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I waited for an hour and a half and they kept saying my card was declined and I needed credit...etc. Anyway, I waited for two hours until an attendant got there. The attendant was amazing and great and the best person ever. What sucked was the uhaul app and their online customer service I had to pay my movers two extra hours for their services and still got gauges for an extra cost for mileage when I left it with more gas than what it had in it. Anyway worst experience of my life.

cristopher A.
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Less wait time

GREGORY H.
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Customer did not leave a comment.

graciela D.
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Customer did not leave a comment.

Ronald A.
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Truck was not running, major issues with 24/7 access to get rental agreement started after picking up truck, major hassel and added issues which should of been addressed well before pick up when we have people waiting to help us move. And price ended up being twice as much as originally booked it for. Will not rent from them again

Lucia A.
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Customer did not leave a comment.

Gustavo C.
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Customer did not leave a comment.

Rufus J.
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Customer did not leave a comment.

ALEXANDER D.
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Customer did not leave a comment.

Seth P.
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Customer did not leave a comment.

Danielle G.
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Truck had graffiti, office was dirty

Destinee C.
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Customer did not leave a comment.

Aamirah S.
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Customer did not leave a comment.

BENJAMIN L.
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Will use them again when needed

Nicholas C.
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Great support with drop off.

Michael H.
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Customer did not leave a comment.

KRISTOPHER K.
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thhe truck needed wiper blades dolly was in truck didn't need it.

JENNIFER P.
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Customer did not leave a comment.

Sajith W.
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N/A

Jackson C.
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Very easy drop-off. Would definitely do it again!

Matthew S.
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Make it a little more visually appealing and less like a run down used car dealership

Christopher A.
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Customer did not leave a comment.

Shannon J.
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Customer did not leave a comment.

Charles R.
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Where to park could be better identified.

Philip H.
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Customer did not leave a comment.

joann D.
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Customer did not leave a comment.

TAYLOR K.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

Avery L.
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I forget the name of the man who was working there but he was an absolute pleasure to work with! Very gracious and got us in and out quickly and efficiently. He deserves a raise!

Philip C.
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Moving blankets we outside truck on boat trailer and dirty, truck broke down due to poor maintenance and lost 4-5hrs, the APP is not user friendly and couldn't upload photos easily and the go back is hard to use, couldn't get anyone to assist with Dropbox as no after hours contact. The after hours was caused by truck breakdown

EMIDIO P.
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Customer did not leave a comment.

ANTHONY B.
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Easy and quick. Can't remember the guys name that helped us, he was very professional and thorough. If I ever need to rent a truck from these guys again I won't hesitate.

Amy J.
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Service your vehicles and have prompt road side assistance.

MATTHEW C.
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Personally very helpful but small location and difficult to navigate tight parking lot with a truck and tow dolly

BRANDON W.
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Quick and easy and polite interaction

MARK F.
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Customer did not leave a comment.

ELIZABETH L.
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Customer did not leave a comment.

Kellen B.
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easy the way it is supposed to be and poliet!!

TYLER W.
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Be upfront with extra charges instead of advertising a cheap price. Especially when you only drive less than 10 miles! Was charged $100! Do not recommend. Pay a friend to use truck or rent from somewhere else. Straight robbed!

JANIE K.
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Miguel was awesome. Nice, and just a lovely man. He had my truck all ready and in the street for me so I didn't have to navigate out of a sea of Uhauls. Just a straight shot onto the highway. I would highly recommend this location and will rent from Uhaul-always-in part by the service I received from Miguel.

SALVADOR C.
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Customer did not leave a comment.

Greg T.
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Customer did not leave a comment.

Bradley R.
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Customer did not leave a comment.

James G.
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Customer did not leave a comment.

Eric C.
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Customer did not leave a comment.

Herbert B.
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Customer did not leave a comment.

Jesse S.
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Cleaning all the used car parts everywhere I haul was a mess looked and sounded like it had been it wreck. I still used it was in hurry but dang. Took pics and called customer service. Also gentleman in office smoking cigarettes in office . Office a mess looked sketch. Felt sketch and I haul I got well yeah nasty and poor quality that truck she be pulled for repairs.

Mario G.
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Miguel, the manager at the office, worked with my changing schedule, and provided excellent service. The equipment is always good, but the service here in La mesa University Blvd is excellent. I will recommend and use again.

Manuel G.
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Customer did not leave a comment.

Travis C.
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This location is a cluster and cars are crammed into every corner. It was very difficult to maneuver that big truck to a safe spot. I will not use this place as a drop off location ever again.

Heather M.
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Make sure the check in process goes more smoothly. It took me 25 min to do the pickup. Using the app. Not time efficient .

mike J.
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The trailer was not properly hooked up to the truck. The safety chains were both hooked to one side.

Joseph K.
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Customer did not leave a comment.

Joseph K.
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Customer did not leave a comment.

Carolyn W.
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No office workers there on Sunday, yesterday, so we dropped the trailer where the onsite person indicated and left. Easy and uneventful.

James K.
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Excellent service at this location. No problems at all

Jonathan R H.
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I was initially scheduled to pick up the rental in Pacific Beach but apparently they didn't have any one-ways available, and the nearest was in la Mesa. That is/was fine and not a terrible inconvenience. The lady that called me was very helpful. Also due to the covid issue the online check in and rental pick up was actually a breeze. But the uhaul cab was super dirty - food crumbs all over the seats, trash in the cup holders, and it smelled like stale cigarettes. I figure if all that wasn't taken care of, then the cab certainly wasn't sanitized - a health issue even without any ongoing pandemics (but especially so when one is going on). Drop off in San Francisco was quick and easy. In summary: excellent for check in/pick up/drop off; bordering on unacceptable for the state of the uhaul rental itself.

No reviews have been submitted for this location.

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