The space to drop-off my U-Haul was unmarked, the only reason I knew where to park was because there were two other U-Hauls in that space. Also, the Dropbox to drop-off your key was a scavenger hunt to find & the online instructions where vague, broad & no help, especially at 10:00pm at night.Meginn T.
Customer Reviews for LA Pack N Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't make promises you cannot keep! I reserved a truck months ago. Today UHaul is telling me 2 days before I move across the country they don't have my truck available. ðŸ˜¡Linda D.
Customer did not leave a comment.TAYLOR R.
Customer did not leave a comment.RAFAEL D.
LA PACK N SHIP is a fraudulent business. We got receipt from UHAUL for $45.61 which is correct, but we also got another charge on our credit card for $69.46. We didn't get a receipt for this. When we left the uhaul truck with the business agent, we believed we were doing legit business but this place was not honest. I will be requesting this $64 charge off from my credit card and I will be complaining with the business bureau.Scarlette K.
Customer did not leave a comment.SAEED S.
It does not make sence to charge gas & mileage at the same time. It â€˜ s deceiving that daily charge is only $19.95. It adds up charges for gas, insurance , mileage. I rent a van for 4hrs and paid $91.00.JAYSON K.
The lady charged me for gas even though I put gas before I returned it because apparently, it was a little less than when I rented it. How can she nickel and dime me when she didn't even give me a specific mileage of how much the gas was in the tank before I checked it out?! Would not come back again.DANNAH B.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.JUNGWOO K.
Customer did not leave a comment.Luis H.
Clerk did not tell me I would be charged for another day. Just took the keys and my agreement the said that was all. I told him I was charged for a dolly that was not provided and asked if he could refund it, he said it would put in the computer later, but I have no proof that he did anything about that.John K.
Customer did not leave a comment.Abby S.
the truck I received was not in working condition and is a safety hazard to the public. the passenger side mirror was not working and swung back and forth. only reason I am not giving them 1 star is that their employees are very helpful and tried their best to help, sadly, to no avail.Kevin G.
Location on was great. The place didn't open on time at 9 am so lost time in the morning. Computer was slow. I couldn't edit features, dolly and moving mat, during auto check in. This should be fixed.Paul L.
Customer did not leave a comment.Adeniran A.
I reserved online for a 7:30am pickup of a 10' van. I was not allowed to pick up the van until the shop opened at 9am and they only had the 9' van available. This was not the store's fault, but uHaul. They did what they could and were very polite.Viviana B.
I don't know of any improvement that needs to be made. The experience was very easy and the employee i dealt with was great.Sheri O.
Customer did not leave a comment.Judith G.
Customer did not leave a comment.Allison D.
Drop off space was limited in the parking lotjosh C.
Great Customer service and very fririendly.Chaz H.
The truck was super bumpy and the breaks didn't work well and it said it needed servicing. The guy at the store was very nice, the truck wasn't.Yizhak K.
I scheduled for mobile pick up at 8:30 am. I got there at 7:30 am to find out the location doesn't have mobile pick up even though my reservation says it is a mobile pick up. I called customer support who said she would look into it. Put me on hold for 30 minutes without ever getting back to me so I hung up and redialed. This time the agent said they messed up the order and there's nothing I can do and to take it up to the location when they open. I had to wait until 9 am when the location opens and when I complained, he immediately got aggressive and defensive saying it's not his problem either. So neither customer support or location wants to take responsibility. I got my rental 45 minute past my original reservation and the location tells me that's not his fault and I won't have any extended time. Incredibly frustrating experienceNam K.
No parking space and not good customer serviceJuyoung C.
Customer did not leave a comment.John M.
Upon arrival to pickup location I ordered a van but when I came it was unavailable and instead they had a box truck wich they offered for a same rate but it came out more expensive in the end. Also the tyre pressure indication together with tow indicators were on.Vadim A.
Customer did not leave a comment.Judi R.
Make sure all of the items requested are in the truck.Shannon K.
Customer did not leave a comment.Alexander D.
Customer did not leave a comment.Douglas T.
Customer did not leave a comment.Young Jun T.
Customer did not leave a comment.Mary Grace L.
Customer did not leave a comment.Ebony D.
Customer did not leave a comment.Ariunbayar E.
Customer did not leave a comment.ALEXANDRE A B.
Customer did not leave a comment.Sun Key C.
Customer did not leave a comment.Harrison L.
Friendly and great service.Diana H.
Customer did not leave a comment.Katherine J.
I got hit with a fuel charge . It had more gas in it when I drop it off then it did when picked it upShawn B.
Customer did not leave a comment.Christopher K.
Customer did not leave a comment.jungwoo K.
Customer did not leave a comment.Johnathan Y.
Customer did not leave a comment.seongchoon K.
Excellent!!! Owner was especially extremely kindly service. I will recommend to everyone this location.Ryan L.
Customer did not leave a comment.jacky P.
Customer did not leave a comment.Yenmi Nineth A.
Have representatives explain the details of the rentalElijah B.
Very helpful and friendly! Left with a smile.Jori H.
Customer did not leave a comment.jared L.
Both cigarettes lighters in the vehicle was not working. I had no way to charge my phone and lost about an hour of time because I didn't have use of my phone. My husband was also late for work. I was highly upset and the representative refuse to do anything to compensate for the inconvenience. I will NEVER USE AN AUTHORIZE DEALER AGAIN!!!!Nina P.
Customer did not leave a comment.Camilo B.
Customer did not leave a comment.mitchel Y.
Customer did not leave a comment.Kelly I.
I received the truck without the proper inspection and with less gas than indicated then was charged for refueling after I retuning the vehicle with the same amount of gas I started with.Sunjung P.
I was sent to wrong location. The gentleman at the location was helpful and very accommodating but the supervisor billed me incorrectly. He said he will make it right but a total waste of a day driving.Ashleigh M.
Customer did not leave a comment.Samuel W.
Customer did not leave a comment.ALLEN T.
Best place everhyun suk J.
Customer did not leave a comment.Eriko M.
You need a designated parking spot for the rental. The parking spaces are limited, if available when you return the vehicle and pick the vehicle up. Some of the parking spaces are not adequate for the vehicle to be parked, ( i.e. too small and confined). Also a reversible dolly would be a great help and assistance to many of us moving multiple boxes at a time, (e.g. the dollies that UPS utilizes).REBECCA M.
Very nice people, easy to work with. The process was much easier than many uhaul locations that take 30 minutes just to do paperwork. Highly recommend this location.Jodi D.
Great customer service! The location was close and the checkout was quick!Vanessa P.