Customer Reviews for La Estrella Resturant
(U-Haul Neighborhood Dealer)

Rating:

3.0

The van was dirty and the mileage at pick up was 10084 and ending mileage 10133

Rating:

1.0

Horrendous service. All of the equipment wasn't available, rude customer service, (worst by far of any Uhaul location I've used historically) truck was not cleaned out prior to being given to us. They wanted us to return the truck exactly at 5 when our reservation was until 6pm. Will never use this location again and will hope others steer clear as well.

Rating:

5.0

N/a

Rating:

5.0

The service is efficiently and very fast

Rating:

3.0

Rent clean Uhaul

Rating:

1.0

Car was extremely unmaintained. Check engine light was one. Location owner was very unprofessional. I would like to submit an official report about my experience.

Rating:

5.0

The best

Rating:

4.0

More moving supplies

Rating:

5.0

Am ok

Rating:

3.0

Overall process was fine. Was very unhappy getting a truck with little to no gas to start.

Rating:

2.0

I was charged $30 for insurance I didn’t ask for during my reservation. I rented the U-Haul to transport my storage items which were literally across the street from the U-Haul rental location, to my home which is only 8-10 minutes away. I used a total of 8-9 miles. Both Locations are 3.5 miles from each other, according to Google. I reside 11 blocks away. I knew I would not need insurance coverage.

Rating:

5.0

pick up hours

Rating:

5.0

They never told me they closed at 5pm. I had the reservation until 8pm and when trying to return it they gave me a hard time returning the truck. 2 hrs upon returning the truck. Worker calls my personal phone questioning me about the place closing around 5pm. I will never rent at this location and the communication just needs to be better and workers shouldn't be calling me pressing me on a issue when the truck is already returned.

Rating:

1.0

BEWARE... LOCATION CAN BE CHARGING YOU MORE.... first of all, this location is easy to find easy to rent, the person in charge is all over the place, first he charges you for miles that you don't know you will be used, then don't even bring the truck to you, he tells you where is parked, and you go get it. make sure you take a picture of the truck where the gas is at and the milage, after you bring the truck back, he comes and inspects it, he told us we supposedly used the 5 miles that he charges to a place we didn't even drove that much, but that wasn't the worst part, I got a charge of 23 miles on my card......how is that possible??? we went to approach him about these extra miles and had no other choice to give us the money back...

Rating:

5.0

Very good

Rating:

5.0

Amazing customer service. Easy and quick process.

Rating:

5.0

Keep Doing a Perfessional Day and Start Hiring More Worker help in the Community.

Rating:

1.0

Cobra lo que es justo siempre me cobran de más si me falta algo de gasolina me cobran pero si yo lo entrego pasado no me lo devuelven para atrás

Rating:

1.0

Get new workers

Rating:

1.0

They did not give me a truck that matched any of the info on the order, when i said something they said its fine its the same truck. Then they lied about where the gas was when I got it. & then charged me for them to fill up the gas to where they wanted it, even though that’s not the amount of gas i used

Rating:

1.0

Clean trucks, make sure they’re maintained, have dedicated uhaul staff

Rating:

5.0

Staff in this location are awesome friendly and very helpful thank you all

Rating:

3.0

Good

Rating:

1.0

I already complained waiting for someone to respond with a resolution, experience was horrible with uhaul brand

Rating:

2.0

The ac did not work in the truck and drove funny

Rating:

1.0

This establishment needs to be shut down immediately. The staff is incredibly incompetent! They kept charging me for a rental even after it was returned. At which the excuse was “I don’t know how”. There was no resolution until speaking to the higher ups about it. The rental was given practically empty on gas when the mileage needed for the rental was given from the start. Do not ever use this location!

Rating:

2.0

This location resides within a Dominican restaurant whose employees speak little to no English. This makes asking for support difficult for those who do not speak Spanish. During my reservations I interacted with two males at the U-Haul counter. I informed both, the one at the beginning and the one at the end, that this reservation was under a company card for a nonprofit and showed the the tax exempt form to exclude the tax. The first man informed me the tax exemption happened during close out. When I returned the U-Haul the other gentleman took the keys and walked out with no directives. about 5 minutes later the restaurant worker behind the counter received a call then looked at me saying I can go. I told her he needed to comeback at which time i received the email with my receipt including tax. He returned 5 additional minutes later. I show him the tax exempt form to which he stated should have been entered in the beginning. Furthermore, there was nothing her could do then he shrugged and walked off.

Rating:

3.0

Since it is the customer that drives the van by him/herself, the vans always need proper mechanical check. The van I was provided was so old and the gears were quite weak but I managed to drive. Aside that, it was very economical and fuel efficient. I rate my entire experience 3 stars. Thanks

Rating:

3.0

The clerk should be more serious with his job. I had to walk almost 3 blocks to pick up the van. It was unclear which side of the road the van would be, which took more time than expected. First, the clerk said he would bring over the van, then changed his statement to "You need to walk to XYZ Street" and pick it up. I also rented a hand truck, which they did not put in the van. After calling, they brought it to my location!

Rating:

1.0

Employee a monkey.

Rating:

5.0

Great service. Tried to drop off at 1610 Bushwick Avenue but they tried to charge $400-800 to just drop off. Damn rip-off. I decided not to deal with that location n took the ride back to the Bronx

Rating:

1.0

This is the last time I use this service, very unprofessional and rude, after I left with the truck they told me to pick up the tool that I rented with the truck because they forgot, had to drive 1.9 miles extra, even was their fault I had to pay them cash, long wait to receive it and to returned.

Rating:

5.0

🥂

Rating:

2.0

Only because of the convient location they close too early and don't communicate well there's not always someone available at the rental counter because they are preoccupied with the restaurant the guy helping me left as I was waiting to go deliver food didn't tell me to wait or anything just left

Rating:

2.0

No clear directions. No where to park.

Rating:

5.0

Available equipment such as hand trucks and straps and dollies will be an enhancement to an already good establishment

Rating:

1.0

It was in really bad condition, dirty, and after I was charge for the dolly they didn't gave it to me, after I left they toll me to come back to give it to me. I don't know if all locations are like this, but I'm not using this again.

Rating:

2.0

Not professionally sound ! It ia a pickup at a restaurant!! No vehicles on site. Not consumer friendly music blaring unorganized!

Rating:

4.0

Service was great! Nothing negative to say. Would use again

Rating:

5.0

Muy buenos

Rating:

2.0

My truck was given to someone else 'in error'. Not sure if it was the location's fault or an error on the part of the dispatch but the end result was that i got my truck 2 hours later. Need better fleet management and dispatch controls.

Rating:

1.0

unprofessional; failed to help locate vechile and unclear communication

Rating:

1.0

No one there more than one customer was waiting for help. And at drop off as well

Rating:

1.0

I was expecting them to print the contract for me to sign but nothing like that happened. Also, no explanation of the bill, they just sent it to my email address without saying anything to me.

Rating:

5.0

Perfect

Rating:

1.0

I got billed twice and the person in xharge did not report that returned the truck until the next day.

Rating:

1.0

This place is a disgrace showed up early and still didn’t leave with my rental till about 2:16 then they tell me I got to return the truck by 5 because that’s closing time and I only had 1/4 of gas I leave to find out the dolly was not in the truck very unprofessional truck had a bang on the door couldn’t open passenger window! Twisted my ankle rushing to do my move in less than 3 hours I wouldn’t recommend this place to my worst enemy oh and btw when I return at 5:10 the place was still open the nerve of the owner to tell me they close at 5 don’t waste your time with this place

Rating:

2.0

The man that provides the uhaul was pretty rude, lacks communication skills. Cuts you off when speaking, when I dropped it off he sat on the other side of a large screen and was in his phone without telling me anything. He made me wait at least a half hour before attending me for no reason at pick up and drop off. while The wait time is horrible … you are on his time. He doesn’t know how to explain a price difference between the app and his system. He made me take the truck to a different location while I was still on the rental time to then come back to the rental location. Not a good experience.

Rating:

5.0

Ghgh

Rating:

1.0

Personnel helpful... only when we insisted they come get the truck! We were in Brooklyn NY and the place was a restaurant with a small sign in the window. They wanted us to turn the truck around on a congested street find an ally to take the truck back and park it... yea right! Did I mention we were in Brooklyn NY! Unbelievable.

Rating:

1.0

Have dolly available for customer who paid for it

Rating:

1.0

Never again to pricey 131$ for 2 hr bad

Rating:

1.0

When we arrived at this location the man was sleeping in his chair. When we finally got his attention he was very rude and threw my debit card towards me, instead of handing it back to me. They he proceeds to go retrieve the van and took 20 extra minutes we didn’t have. His service was unprofessional and I would not recommend this location to anyone.

Rating:

5.0

The gentleman at this location is experienced and responsible. The process of getting a uhaul truck was quick and easy.

Rating:

5.0

Nothing

Rating:

1.0

The manager was rude and disrespectful and cause a confrontation and threatened for me to pay for Miles I didn’t use

Rating:

1.0

poor communication skills, the agreement does not matter because you will end up doing what they want.

Rating:

4.0

The truck needs to be maintained and cleaned, it was stinky like someone did doo-doo. I was unfortunate to have used the same truck twice in less than 3 days.

Rating:

1.0

Horrible service never again in my life

Rating:

5.0

Muy bien excelente trabajo mi los garantiso y lo recomiendo

Rating:

1.0

This is the most inappropriate location . I thought it was a prank.