They never told me they closed at 5pm. I had the reservation until 8pm and when trying to return it they gave me a hard time returning the truck. 2 hrs upon returning the truck. Worker calls my personal phone questioning me about the place closing around 5pm. I will never rent at this location and the communication just needs to be better and workers shouldn't be calling me pressing me on a issue when the truck is already returned.
DEION T
La Estrella Resturant
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bronx, NY 10457
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Customer Reviews
- 3.0 Average Customer Rating
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BEWARE... LOCATION CAN BE CHARGING YOU MORE.... first of all, this location is easy to find easy to rent, the person in charge is all over the place, first he charges you for miles that you don't know you will be used, then don't even bring the truck to you, he tells you where is parked, and you go get it. make sure you take a picture of the truck where the gas is at and the milage, after you bring the truck back, he comes and inspects it, he told us we supposedly used the 5 miles that he charges to a place we didn't even drove that much, but that wasn't the worst part, I got a charge of 23 miles on my card......how is that possible??? we went to approach him about these extra miles and had no other choice to give us the money back...
JUAN AVery good
ENRIQUE PAmazing customer service. Easy and quick process.
MARCEL AKeep Doing a Perfessional Day and Start Hiring More Worker help in the Community.
EDWARD A