Have people like the gentleman that served me. Was great.
Connie M
Customer Reviews for La Veta Oil LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make it VERY clear that a picture needs to be taken of the odometer and gas level before you put the keys in the office hours drop box. It took me a full half hour to drop the truck off.
DEBBIE SCharged wrong price and listed return date incorrectly. Reps acknowledge the errors, but I cannot get it corrected.
Dwayne PIncredible service.
Michael cNone
PHILLIP CTook over an hour to get into the truck. Only one guy could rent it and he ate fried chicken and talked to his friends while I waited for him to get it ready. He really didn’t care. Pretty much rude and unprofessional.
Sheila VVERy Good
kenny sWe have NEVER been more disappointed with a trailer company than Uhaul. They can make a reservation they just won't hold the reservation! They had us drive 2 hours away (1-way) from our original pick up location and still had to wait another 2.5 hours till a truck was available. With gas at a all time high the extra travel was not properly reimbursed!! WORST EXPERIENCE EVER!!! And the call center was rude. We will NEVER promote Uhaul.
Lori TThe truck wasn't available at the time of our reservation. We understand that it is out of their control, we had to wait for the previous driver to arrive with the truck. However there was no communication that the truck hadn't arrived several days earlier like they had anticipated. We drove from far away to arrive to the pick up appointment on time and it was incredibly inconvenient to our move schedule to drive out there and have to wait for the truck.
Michael S