Customer Reviews for Lacey Self Storage
(U-Haul Neighborhood Dealer)

52 reviews

8345 Martin Way E   Lacey, WA 98516

(360) 464-2251

Location Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 10 am - 4:30 pm

Services at this Location:

Contact Us

(360) 464-2251

8345 Martin Way E
Lacey, WA 98516

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 10 am - 4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

yolanda W. 
Rating:
5.0

Customer did not leave a comment.

Maryjane B. 
Rating:
5.0

Customer did not leave a comment.

jill M. 
Rating:
5.0

very easy location to access, the 2 girls at the front desk were absolutely lovely and knowledgeable about all the questions I had. thank you.

Alika A. 
Rating:
4.0

Please make it easier to return after hours.!!!!

susan L. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Varun B. 
Rating:
3.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Mandi A. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Stanley W. 
Rating:
5.0

Customer did not leave a comment.

Bertha U. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

I recommend the interior of the vehicle be wiped down and sanitized before renting to a new customer.The vehicle I picked up was clearly not cleaned. There was hair and dust covering the entire dash. That is my only concern, everything else about the process was excellent.

Anthony M. 
Rating:
5.0

Very helpful staff. Thank you so much!

Jaye H. 
Rating:
5.0

Customer did not leave a comment.

Abigail F. 
Rating:
5.0

Alex at the sevice desk was very kind, helpful and professional! I give him 5 stars

Marianna D. 
Rating:
2.0

My pick up location was changed without receiving an update. I showed up to the location on my confirmation only to be redirected to a location further away. Customer updates needs to be prioritized.

Jen S. 
Rating:
5.0

The lady helping me was awesome she checked up on me let me know if I needed more time the slot was still open just all around wining attitude if I get a storage im definitely getting one from her just great

latrina S. 
Rating:
4.0

Truck was ready and pick up and return were easy and efficient.

Steven S. 
Rating:
5.0

Janice was a pleasure to work with. She's very knowledgeable, detail oriented and professional.

ROBYN B. 
Rating:
5.0

Friendly service. Thank you.

Aytug D. 
Rating:
5.0

The guy from the self storage unit who helped me get the truck needs a raise asap. He was well mannered, polite and professional and easy to work with. I will be calling corporate about this individual and I expect it to happen. I've been owning shares in uhaul for years and advice this man a raise. In Lacey wa

NATHANIEL P. 
Rating:
1.0

The staff at this location are rude and have no interest in providing customer service.

Wilmer G. 
Rating:
5.0

Customer did not leave a comment.

Yaovi G. 
Rating:
5.0

Great customer service by the gentlemen at the front desk. I believe his name nick..

JOSE L. 
Rating:
5.0

When placing the order, the staff was clear about cost and availability. The truck was ready as promised. My order was adjusted to reflect available equipment/supplies. The after hours drop-off process was explained, fortunately not needed. I have confidence in using this U-Haul location.

Danny S. 
Rating:
5.0

Ensure that maintenance staff perform repairs requested by employees. Turn signal not working, despite request made by staff.

Stephanie C. 
Rating:
3.0

Customer did not leave a comment.

JILL P. 
Rating:
5.0

Great customer service. Dean was very helpful.

Eric H. 
Rating:
3.0

The truck I received was the wrong one I had reserved. I still was ok with it, the initial paperwork was brief, however I realized the truck had the wrong mileage. I had uploaded the picture to the initial U-Haul mileage check but was still quoted the extra 45miles in my final bill. It feels horrible to be cheated if you've done everything right. Please help me be a loyal customer by being a loyal partner. Thank you Thanks

KUSHAL B. 
Rating:
4.0

The staff were super friendly but the location is far from where I was located.

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Great customer service at the front desk

Roger F. 
Rating:
2.0

No inventory. Took forever to pick up and drop off. Worker overcharged us, and had to enlist help on the phone to complete any of the transactions. We were overcharged by at least 50.

Christine H. 
Rating:
3.0

The truck I ordered was not there they gave me smaller truck which took more trip and more gas. The savings was not savings when you factor it took 2 days to completely move my stuff.

Dorri W. 
Rating:
5.0

Customer did not leave a comment.

braxton C. 
Rating:
4.0

Danielle and Alex were awesome. I was very disappointed that the truck came back at noon and then went out again since I had reserved it for 5 PM. There wasn't enough time for them to clean it. The midday reservation dented the metal plate in the middle of the back and the truck was filthy. I took my broom to the grandma's attic, but it didn't do much good. It needed new wipers, an alignment (it pulls to the right) and the light in the back of the truck was missing a cover and didn't work.

Ruth R. 
Rating:
5.0

Your staff are doing a great Job. They have compasion with customers. They are kind and profesional. Thank You.

MARISOL C. 
Rating:
5.0

Customer did not leave a comment.

MARIO PHILLIP M. 
Rating:
5.0

Original return location was unsatisfactory. They were not open over the weekend and my truck was emptied Saturday morning. I wanted to return it right away so I had to call to find a new location.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
4.0

Your Olympia dispatch was excellent in resolving what could have been very frustrating..

Paulette S. 
Rating:
5.0

I think they should have the truck fuel before any customer, because I get it and I have to put gas. Also, keep it clean.

Alexis O. 
Rating:
5.0

My original reservation was messed up because equipment was not returned on time (NOT your fault). The staff there was prompt to greet me, honest and apologetic about the situation. They said you would call shortly to refer me to an alternate location. You did. The Lacey Self Storage site is very clean and the staff are very nice and competent with your software (this is often not the case). Everything went well, even the glitch with 1st reservation, and I appreciate the good service I received at both locations. Thank you . . . Franki

FRANKI B. 
Rating:
5.0

Both Danielle and Waverly provided excellent customer service and allowed me to extend two hours for the rental truck. 5 star service thank you ladies!!

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Monsanto J. 
Rating:
5.0

Loved the rental service

CAMARYN M. 
Rating:
5.0

Very helpful , your operator in Arizona, was extremely understanding.. my original reservations was changed to shelton wa 40 + miles away And i was not notified...

Willard M. 
Rating:
5.0

Great customer service

Michelle H. 
No reviews have been submitted for this location.

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