Customer Reviews for Lacey Self Storage
(U-Haul Neighborhood Dealer)

16 reviews

8345 Martin Way E   Lacey, WA 98516

(360) 464-2251

Location Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 10 am - 4:30 pm

Services at this Location:

Contact Us

(360) 464-2251

8345 Martin Way E
Lacey, WA 98516

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 10 am - 4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

No inventory. Took forever to pick up and drop off. Worker overcharged us, and had to enlist help on the phone to complete any of the transactions. We were overcharged by at least 50.

Christine H. 
Rating:
3.0

The truck I ordered was not there they gave me smaller truck which took more trip and more gas. The savings was not savings when you factor it took 2 days to completely move my stuff.

Dorri W. 
Rating:
5.0

Customer did not leave a comment.

braxton C. 
Rating:
4.0

Danielle and Alex were awesome. I was very disappointed that the truck came back at noon and then went out again since I had reserved it for 5 PM. There wasn't enough time for them to clean it. The midday reservation dented the metal plate in the middle of the back and the truck was filthy. I took my broom to the grandma's attic, but it didn't do much good. It needed new wipers, an alignment (it pulls to the right) and the light in the back of the truck was missing a cover and didn't work.

Ruth R. 
Rating:
5.0

Your staff are doing a great Job. They have compasion with customers. They are kind and profesional. Thank You.

MARISOL C. 
Rating:
5.0

Customer did not leave a comment.

MARIO PHILLIP M. 
Rating:
5.0

Original return location was unsatisfactory. They were not open over the weekend and my truck was emptied Saturday morning. I wanted to return it right away so I had to call to find a new location.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
4.0

Your Olympia dispatch was excellent in resolving what could have been very frustrating..

Paulette S. 
Rating:
5.0

I think they should have the truck fuel before any customer, because I get it and I have to put gas. Also, keep it clean.

Alexis O. 
Rating:
5.0

My original reservation was messed up because equipment was not returned on time (NOT your fault). The staff there was prompt to greet me, honest and apologetic about the situation. They said you would call shortly to refer me to an alternate location. You did. The Lacey Self Storage site is very clean and the staff are very nice and competent with your software (this is often not the case). Everything went well, even the glitch with 1st reservation, and I appreciate the good service I received at both locations. Thank you . . . Franki

FRANKI B. 
Rating:
5.0

Both Danielle and Waverly provided excellent customer service and allowed me to extend two hours for the rental truck. 5 star service thank you ladies!!

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Monsanto J. 
Rating:
5.0

Loved the rental service

CAMARYN M. 
Rating:
5.0

Very helpful , your operator in Arizona, was extremely understanding.. my original reservations was changed to shelton wa 40 + miles away And i was not notified...

Willard M. 
Rating:
5.0

Great customer service

Michelle H. 
No reviews have been submitted for this location.

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