Customer Reviews for Lake Erie Lawn & Garden
(U-Haul Neighborhood Dealer)

231 reviews

1685 Mentor Ave   Painesville, OH 44077
(West of Marc's on Mentor Ave)

(440) 357-7461

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(440) 357-7461

1685 Mentor Ave
Painesville, OH 44077
(West of Marc's on Mentor Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

CHRISTINE W. 
Rating:
4.0

I was told that I could get the truck at 8 am but the location doesn't open until 9 . Called customer service and they hang up on me and gave me the run around.

NENA M. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Noting needed improvement. Pick up and drop off we're quick and easy. Thank you

THOMAS M. 
Rating:
5.0

The lady at the facility was more than kind, professional and friendly. I will recommend this facility to others and will go back there for any future needs!🙂 Thank You!

DEBORAH T. 
Rating:
3.0

She called them for us and tried to take care us this for us

JOHN W. 
Rating:
3.0

Booked truck online well in advance only to find out that truck size and pick up location was unavailable day before pick up. Had to make last minute arrangements to make this work. Was giving larger truck that I did not want and was high mileage and more difficult to drive as a result. Disappointed in last minute adjustments that put me in a bind.

John B. 
Rating:
1.0

Customer did not leave a comment.

TELEA W. 
Rating:
5.0

10/10 fantastic

Ti D. 
Rating:
2.0

Since the facility was open, I went inside to check in my equipment. She said is that the vehicle, yes, she took the key and said I was done. No inspection or walk around with me. Just kind of rude. I go my receipt and see that the GAS tank gauge is not accurate. I had just filled it up. The tank was just short of completely full but they show it as less than 3/4 full. Is someone stealing fuel. I will do self check in in the future.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
2.0

The personnel at the drop off location we unaware of the steps necessary to properly return the equipment that I rented. A gentleman did help get the heavy 6 x 12 trailer off of my truck. I have a bad back and could not do it alone. They also did not tell me that I had to complete the return online and consequently I had to return to the location to do so. Also, I have not received an email from U-Haul about my completed return. A company should not go virtual if the live personnel are not on board. Otherwise the experience was good until the return.

Bryan M. 
Rating:
2.0

Not enough parking for large trucks. I did the best I could after hours

Robert R. 
Rating:
2.0

My credit card was charged additional fee and Lake Erie lawn says it was an error! Still have not been able to talk to anyone from uhaul regarding this fee!! 800 number I was on hold over an hr, and live chat- no response,, email- no reply!!!!!!!!!

THERESE W. 
Rating:
3.0

I made this reservation over the phone. No one mentioned the time I had to have it back. When I got there, there was no mention about it either. When I came to turn it in, the place was closed. I dropped it off in the parking lot. I did the online check in that I've used before. The system charged me at a different rate and for a 4th day. You need to be more clear about this!

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
1.0

I dropped off the trailer early to Lake Erie Lawn and Garden. It was due on Monday. I dropped it off on Saturday where the woman sales clerk told me to put it. Today, Tuesday I get a charge if $30.03 for another day rental. Now I have to dispute the charge. Not good.

Thomas S. 
Rating:
5.0

None. This was such an easy process and the friendly staff was very knowledgeable and helpful in answering all my questions.

MARY S. 
Rating:
3.0

All good; easy to use.

Joann S. 
Rating:
5.0

Excellent trailer to haul my motorcycle. Very well designed and the wheel chock makes loading very secure

DYLAN R. 
Rating:
3.0

had difficulty with the uhaul website - not the problem of the local vendor. rented a trailer. everything worked properly.

ROBERT W. 
Rating:
1.0

They were rude, told me initially that they did not have they trailer available that I needed, but in looking at uhauls website that they did. When you call the location, they put you on hold and hang up on you. When I showed up to rent the trailer, they never offered to help hook it up, they just said the trailer is in back.

DENISE B. 
Rating:
4.0

Easy check in. Used the online ore check to do most of the details.

Glen G. 
Rating:
5.0

Jason and the gang always awesome

Mark G. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Super clean they take care of the rig.

Kreso T. 
Rating:
5.0

Customer did not leave a comment.

Edwin W. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
4.0

Your Cleveland area manager does not even know how the rental equipment works. When I picked up my rental trailer everything looked ok. When I loaded my car one of the tire straps was too short and I had to cut one of personal straps to use trailer. I asked to be reimbursed for my strap and he told me they weren't responsible for the straps on the trailer. I will rent from another company next time.

jeff H. 
Rating:
5.0

Excellent easy pick up/drop off and transaction.

Edward D. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
4.0

Customer did not leave a comment.

Omar B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Very accommodating and professional. I highly recommend this location in North East Ohio Thank you!

JoAnn M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Guy I rented from told me all miles were included but however I did get charged mileage.

Regina G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Jodie L. 
Rating:
1.0

They were the worst. They didn't have a drop box for the key. Then when I came a day later, he was very rude. Said that I had the wrong truck. And then went on to say they will charge me extra. And made an excuse about the drop box being knocked off, that it wasn't his fault, and that I was being charged extra. Worst U-Haul experience I've ever had. My parents never had issues, but this guy is truly the worst. I suggest revoking his U-Haul contract and giving it to a responsible and respectful business in the area.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Between the online ordering and ease of pickup and return and friendliness of the staff - made the UHaul Rental seamless for us. It was a big move for my family and not having any hassles with the truck rental was much appreciated.

Mary F. 
Rating:
1.0

Reserve a 6x12 trailer and 12 blankets, received a call 5 hrs before pickup telling us the trailer was not available. Had to rebook at a different location. Went to pick the trailer up and was told they have no blankets. Trailer was leaking brake fluid and did not have the light harness extension, had to go to a auto parts store and purchase one

Eric K. 
Rating:
5.0

While I would absolutely recommend Lake Erie Lawn & Garden, Lake Erie Lawn & Garden was excellent, and extremely helpful. I would not recommend U-Haul ever again. This was the absolute worst customer service from U-Haul.

stephen I. 
Rating:
4.0

They need a new fleet. We rented a 26' truck that smelled of exhaust over the 2 days.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Davandre M. 
Rating:
5.0

Customer did not leave a comment.

Jack T. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Everything was fine.

Mathew K. 
Rating:
3.0

When I dropped off trailer no paperwork given to me to proved I dropped it off

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
3.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

laurance S. 
Rating:
5.0

Customer did not leave a comment.

patrick B. 
Rating:
5.0

Customer did not leave a comment.

Cliff P. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
3.0

They did not include the dollies we had reserved. Had to stop at our preferred pick-up location to grab one. This after we could not pick up truck at preferred location. Why have a preferred location as an option if they don't have the equipment? $50 guarantee is worthless when you need a truck in 24 hours.

Gregory B. 
Rating:
3.0

Hard to find the drop off location

Jason M. 
Rating:
3.0

Uhaul smelled of cigarettes and had check engine light on. Female staff at desk was slightly rude and inattentive to client during check out and did not go over return procedure.

Anthony G. 
Rating:
5.0

Complete opposite from the pickup location. Very friendly and helpfull.

Richard R. 
Rating:
1.0

Customer did not leave a comment.

Ellen B. 
Rating:
2.0

Act as if this was an important part of your business. Come outside and check over the vehicle with the customer.

Holly M. 
Rating:
4.0

Customer did not leave a comment.

Pat S. 
Rating:
3.0

Dropped off on a Sunday when no one was there so didn't speak to anyone but was an easy location to get to.

Wendy P. 
Rating:
4.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

ROSEMARY F. 
Rating:
5.0

Didn't have the furniture pads I ordered, but found a local store who did and arranged for them for be picked up.

Jeff B. 
Rating:
3.0

Customer did not leave a comment.

Deanna S. 
Rating:
2.0

I did not enjoy my service during this move and I am still waiting on a call for the manager my truck was canceled the night before my move and the location that I was sent to was out of the way for my move then I get to the location and they don't have my utility dolly and the customer service person said they didn't have a dolly at all so after I have to contact Uhaul again they say that the systems says that they have one then he says we have a regular dolly that she can get for five dollars then she send me to another location to get a utility dolly so the extra miles were not in my plans and when I called my first store location to see if they had the dolly that said no so the rep from Uhaul call them and again all of a sudden the dolly apears this has cause me a lot of hardships and my movers were standing outside in the cold waiting for me to get a truck and last but not lease I have to pay for a move in total and wait for a manger to contact me up to 72 hours I feel that that is not called for you don't have to wait for my business and it doesn't seem as though your concern about your customers this has been my worst service with Uhaul and I may not used these services next time Lisa Swift-Norfleet 216 3231346

LISA S. 
Rating:
5.0

The location was fine, the gentleman helpful. What was frustrating was the equipment I ordered (furniture dollies and furniture pads) were not available. I wasn't notified of this until I arrived and I had no choice but to accept what I was given which was simply the truck and it was disappointing to say the least that I didn't have the equipment necessary for my move and had to purchase them elsewhere. The gentleman at the shop was friendly and understanding. He also made sure he removed the charges. I just think if Uhaul is going to advertise the products for rent and have locations all around, every location should have all of the equipment on hand or it shouldn't be given to consumers as an option to rent.

Rachel D. 
Rating:
3.0

Customer did not leave a comment.

Louis K. 
Rating:
4.0

Thought employee would walk us to truck to check mileage. But they let us be. EASY check-in; done in 10 minutes. Heard horror stories of people waiting 45 minutes to get their vehicle at other locations. Very impressed!!!

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

Lawrence N. 
Rating:
5.0

Gas gage needle on "F" doesn't mean tank is full. I found myself paying for the previous renters gas... unless a 15' truck truly only gets 5 MPG.

ROBERT K. 
Rating:
3.0

Customer did not leave a comment.

jessica S. 
Rating:
3.0

Change? those flat rates it's robbery. They over charged me for time that I didn't need!!!

tamika M. 
Rating:
5.0

The line was long. It would be helpful if you had more staff. The guy who helped me at the counter was truly the best. He was professional and quick.

MELISSA C. 
Rating:
5.0

The truck was great and the pick up was smooth. Thank you!

James F. 
Rating:
4.0

Provided help getting roadside assistance, which was also very good. Received quick help with a flat tire. Excellent follow-up through the process.

PEG B. 
Rating:
2.0

The gentlemen at the pick up location were friendly, however I did not receive the furniture pads I ordered and paid for in advance. Also, I had to drive an extra 10 miles to the pick up location from my preferred spot. And the truck was not ready until 4 hours after my requested time. All in all, this was a less than desirable experience.

Lawrence A. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Did not hooked the trailer and refused to do so . Told me go back and get the trailer Disappointed

shamsul A. 
Rating:
5.0

Very convenient drop off location. We were able to drop off after hours and just dropped keys in outside box.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

TIM P. 
Rating:
3.0

First off, we picked a different pick up location and said after 3. Uhaul sent us here, got there. No record of our reservation. Was cancelled after I verbally confirmed at about 1:30 that we would be there around 3. Then on my contract... They had an address I have no idea where it came from. Horrible customer service through clev uhaul.

Gerri B. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
3.0

Customer did not leave a comment.

Ted S. 
Rating:
1.0

After renting vehicle sat in lot for approximately 45 minutes while the workers in loaded a truck. Upon asking the truck driver to please pull his semi forward the towmotor driver told him not to move will be finished shortly. Upon voicing my concern via chat I was adviced to speak with general manager upon doing so he was very rude and abruptly hung the phone up. I found his behavior lacking in personality and customers Service skills. All this was done as I tried to explain what was happening in lots and rude tone he stated this was my first time in there place of work and he had now idea this was going on. I felt he took offense at me even voicing my concern. Since I was held up so long in the lot 45 minutes I was late to work no one looked at the vehicle I was told it was in the back. Where myself and husband had to walk across a drive that was covered in snow and ice. I paid my bill and left totally dissatisfied with the service my husband and I received. Corporate training in customers Service and adjustment to my bill cab floor caked with mud inside of truck leaves and dirt. My contract number 26877032 thank you.

dolores J. 
Rating:
3.0

i called 1-800 uhaul and was told I could keep the truck until monday cause they where not opened sunday but was double charges when I was told I wouldn't be.

ANGELA B. 
Rating:
3.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

TIM P. 
Rating:
5.0

Customer did not leave a comment.

tim P. 
Rating:
5.0

Would like to have been told about charges for folding blankets before I dropped off the truck.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

TIM P. 
No reviews have been submitted for this location.

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