Customer Reviews for Lake Erie Lawn & Garden
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing. Keep it exactly as is. You cannot improve on this.

Rating:

3.0

Person made the blunt statement, " just drop it" like there was no concern with the Trailer or the Customer, no thanks.

Rating:

5.0

Our pickup and drop off were quick and easy!! Truck clean and no mechanical problems. Was perfect location for local move.

Rating:

3.0

Organization and clarity of charges at return of vehicle.

Rating:

2.0

changed fees for no reason. we returned on time & did not go over mileage

Rating:

5.0

Staff was great , the equipment was well maintained.

Rating:

3.0

Reserved this trailer 2 days prior to pick up. tail light burnt out. Trailer was in poor condition. Rented it any way as they didn't have a replacement light.

Rating:

5.0

Excellent customer service

Rating:

3.0

I’ve used this place before. Always understaffed so you are on your own. I’ve been there already so know I’ll have to do all myself. They also charged me an extra day when I returned trailer 90 minutes before it was due. UHaul corrected it

Rating:

4.0

The store representative was really great! The truck, though, had the check engine light on. I also only drove it 15.7 miles but was charged for 20.7 for some unknown reason. I did tell the rep about the check engine light. I am not so worried about those extra 5 miles. My concern is that it is drinking up that gas! I put four gallons of gas in for that 15 miles!

Rating:

3.0

At the drop off location, there was one single, female employee running a business. When I arrived, she told me I would have to just deal with it myself and disconnect it, and leave it in a safe location at the store. The store was a garden center. I was very hesitant to do it, but I had no other choice as there was no one anywhere around who could even help me get it off the car.

Rating:

5.0

I believe the transaction went very well!

Rating:

5.0

A negative that I would address is on website. After placing my order for the trailer I needed at a nearby location, I called that location the next day just to find out my reservation was not at that location because that was a “preferred” location. The original location on the website said they had one available at the original location and I would have not found out til just before I needed the trailer, had I not called them ahead of time.

Rating:

2.0

To improve the service I would move this out of that little confined lot, and get some competent people running the show. The trailer I rented had two pizza boxes in it Soaking wet because of the rain.. Trailer was all beat up and dented. did all the paper work on line and still had to wait twenty minutes . {only one there}

Rating:

1.0

They gave my truck to another customer by mistake then charged me for it

Rating:

5.0

I had a great experience with Lake Erie Lawn and Garden. This was not my first time renting from them and won’t be my last. I definitely recommend.

Rating:

4.0

The employees at this location were friendly and helpful. However, they did not have the dolly that we had reserved.

Rating:

4.0

Easy peasy. Very friendly folks. Just do not like Painesville.

Rating:

5.0

Hands down the absolute best service I have ever received with U-Haul.

Rating:

5.0

I rented a car hauler - I did not know the fender folds down - I suggest a decal on the fender indicating this feature....

Rating:

2.0

One lady working counter/location. The person ahead of me their paperwork was all messed up in computer. The truck was beat up, had claim stickers all over the place. The trucks are parked in a grassy driveway, hard to get truck out. The truck ran terrible, you press on the brakes it would squeal, brakes depresses it would hum then if you let them up a little bit the hum would go away. Won’t be renting from them again.

Rating:

5.0

To many steps trying to upsell in the UHaul system. Renting a trailer should be a simple process. Dealer was nice to deal with. Trailer did the job.

Rating:

3.0

Staff was very friendly, but the moving truck hadn’t been cleaned. Cigarette ashes on the dash and around the cup holders. Mud all over the interior. Beer bottle cap on the floorboard.

Rating:

3.0

Never seen anyone, dropped the truck off The night on 2/24/2022. Went by same location after work on the 25th and the truck was still sitting right where I left it the night before. Call U- Haul to make sure it was at least checked in.

Rating:

5.0

It was not easy to access the truck using the 24/7 option. We had to call the help center because they needed to verify another person. We wasted an 1/2 hour trying to get this issue resolved. Not sure if I would use this service again. Not a user friendly option

Rating:

1.0

Don’t incentivize theft thru invented “service fees”

Rating:

3.0

Website difficult to use. Colours and fonts used made things very difficult to read.

Rating:

3.0

nobody there when i dropped off

Rating:

4.0

I was told that I could get the truck at 8 am but the location doesn't open until 9 . Called customer service and they hang up on me and gave me the run around.

Rating:

5.0

Noting needed improvement. Pick up and drop off we’re quick and easy. Thank you

Rating:

5.0

The lady at the facility was more than kind, professional and friendly. I will recommend this facility to others and will go back there for any future needs!🙂 Thank You!

Rating:

3.0

She called them for us and tried to take care us this for us

Rating:

3.0

Booked truck online well in advance only to find out that truck size and pick up location was unavailable day before pick up. Had to make last minute arrangements to make this work. Was giving larger truck that I did not want and was high mileage and more difficult to drive as a result. Disappointed in last minute adjustments that put me in a bind.

Rating:

5.0

10/10 fantastic

Rating:

2.0

Since the facility was open, I went inside to check in my equipment. She said is that the vehicle, yes, she took the key and said I was done. No inspection or walk around with me. Just kind of rude. I go my receipt and see that the GAS tank gauge is not accurate. I had just filled it up. The tank was just short of completely full but they show it as less than 3/4 full. Is someone stealing fuel. I will do self check in in the future.

Rating:

2.0

The personnel at the drop off location we unaware of the steps necessary to properly return the equipment that I rented. A gentleman did help get the heavy 6 x 12 trailer off of my truck. I have a bad back and could not do it alone. They also did not tell me that I had to complete the return online and consequently I had to return to the location to do so. Also, I have not received an email from U-Haul about my completed return. A company should not go virtual if the live personnel are not on board. Otherwise the experience was good until the return.

Rating:

2.0

Not enough parking for large trucks. I did the best I could after hours

Rating:

2.0

My credit card was charged additional fee and Lake Erie lawn says it was an error! Still have not been able to talk to anyone from uhaul regarding this fee!! 800 number I was on hold over an hr, and live chat- no response,, email- no reply!!!!!!!!!

Rating:

3.0

I made this reservation over the phone. No one mentioned the time I had to have it back. When I got there, there was no mention about it either. When I came to turn it in, the place was closed. I dropped it off in the parking lot. I did the online check in that I've used before. The system charged me at a different rate and for a 4th day. You need to be more clear about this!

Rating:

1.0

I dropped off the trailer early to Lake Erie Lawn and Garden. It was due on Monday. I dropped it off on Saturday where the woman sales clerk told me to put it. Today, Tuesday I get a charge if $30.03 for another day rental. Now I have to dispute the charge. Not good.

Rating:

5.0

None. This was such an easy process and the friendly staff was very knowledgeable and helpful in answering all my questions.

Rating:

3.0

All good; easy to use.

Rating:

5.0

Excellent trailer to haul my motorcycle. Very well designed and the wheel chock makes loading very secure

Rating:

3.0

had difficulty with the uhaul website - not the problem of the local vendor. rented a trailer. everything worked properly.

Rating:

1.0

They were rude, told me initially that they did not have they trailer available that I needed, but in looking at uhauls website that they did. When you call the location, they put you on hold and hang up on you. When I showed up to rent the trailer, they never offered to help hook it up, they just said the trailer is in back.

Rating:

4.0

Easy check in. Used the online ore check to do most of the details.

Rating:

5.0

Jason and the gang always awesome

Rating:

5.0

Super clean they take care of the rig.

Rating:

4.0

Your Cleveland area manager does not even know how the rental equipment works. When I picked up my rental trailer everything looked ok. When I loaded my car one of the tire straps was too short and I had to cut one of personal straps to use trailer. I asked to be reimbursed for my strap and he told me they weren’t responsible for the straps on the trailer. I will rent from another company next time.

Rating:

5.0

Excellent easy pick up/drop off and transaction.

Rating:

5.0

Very accommodating and professional. I highly recommend this location in North East Ohio Thank you!

Rating:

5.0

Guy I rented from told me all miles were included but however I did get charged mileage.

Rating:

1.0

They were the worst. They didn't have a drop box for the key. Then when I came a day later, he was very rude. Said that I had the wrong truck. And then went on to say they will charge me extra. And made an excuse about the drop box being knocked off, that it wasn't his fault, and that I was being charged extra. Worst U-Haul experience I've ever had. My parents never had issues, but this guy is truly the worst. I suggest revoking his U-Haul contract and giving it to a responsible and respectful business in the area.