Customer did not leave a comment.MOE D.
Customer Reviews for Lake Herman Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were rude, abrupt and unhelpful. I was told they would contact me when they figured out why my reservation wasn't in their system for drop off. Then I was charged for things that I didn't know i was gonna be charged for because no-one gave me a phone call like they said they would. I was charged things that I had ko control over like a wrong drop off fee for today when 12/28/2021 was my drop off date and the location was the same location as my reservation.REBEKAH M.
Customer did not leave a comment.RAYMOND W.
Customer did not leave a comment.DOUGLAS B.
Customer did not leave a comment.brad H.
Customer did not leave a comment.CORY S.
The gentleman we worked with was very knowledgeable and helpful.NATALIE H.
The people at where we rented were very friendly very professional.LARRY J.
The Uhaul facility closed at noon Saturday, and closed Sunday, the app would not acknowledge I was at the Uhaul location when I tried to do the self drop off, I called the 701 number the rep I talked to said she would check in the rental. I had it 1 day, was allowed 2 days. On Monday I received notice that I was being charged an additional day rental. I called the facility and he said he can't get any Uhaul representatives to assist him to get it corrected. Also I brought the rental back with more gas than when I took it and was charged for 2 gallons of gas. Not a good experience with UhaulJANE K.
I had a bit of trouble finding the location at night. The GPS said it was in an empty lot. When a police officer came by to see what we were up to. He helped us to the lot down the street and said it happens often. The staff I talked to on the phone were excellent and got everything taken care of quickly.MARCUS M.
Customer did not leave a comment.MARK C.
Customer did not leave a comment.DANNY U.
The address was different then where we found the actual location. Thankfully it is a small town and there were other uhual trucks in the lot.Sydney B.
Nothing! Very nice and helpful!Danette M.
Customer did not leave a comment.JAMES T.
The site that I picked up the trailer was ok but I shouldn't have been there in the first place. I was supposed to pick up a trailer closer to where I was moving from but the people there were not there and neither was the trailer. I called regional office who had me check another location and again there was no trailer. I was then sent 30 miles away with a chance that a trailer would be there and this is the location that I picked the trailer up. The person at the regional office was very nice and helpful but the whole experience with uhaul was terrible and I wouldn't recommend uhaul at all.Shannon H.
Customer did not leave a comment.Ben D.
Customer did not leave a comment.charlene H.
Customer did not leave a comment.John R.
Customer did not leave a comment.Chris J.
Don't make me drive out to Madison for a truck I reserved a month ago to be in Sioux Falls.Steven W.
If it ain't broke...PERRY A.
Customer did not leave a comment.Harold D.
I had reserved a 15' truck from S&S Auto Sales in Brookings, SD. When it was time to pick up the truck, I realized it was going to be too small. Lynanne at S&S did an incredible job in promptly locating a 20' truck for me at Lake Herman Auto Sales in Madison. All-in-all an excellent experience working with both locations in Brookings and Madison!Bradley W.
The location was great but ur people in Fargo are horrible we will never use this company againMark G.
Issue with reservation. UHaul headquarters contacted. However, no communication on resolution. Our trailer was given out to someone without a reservation leaving us hanging. We used a smaller trailer which was not adequate. The owners at the facility did their best to offer solution.Cheryl H.
Customer did not leave a comment.DYLAN T.
Great, friendly staff. They were all about customer service. Couldn't have been nicer.Debra C.
Customer did not leave a comment.SHEENA T.
Customer did not leave a comment.MARK W.
Customer did not leave a comment.Thomas E.
Craig was extremely helpful and accommodating, even going so far as to call the U-Haul district contact to clarify and fix a change needed on the rental contract.Oliver Y.
Customer did not leave a comment.RUDOLPH H.
Customer did not leave a comment.Robert L.
South Dakota site was great. We had reserved a 26ft truck a month before our move from MT. We found out the day before we left SD to go to back MT to get our belongings from storage, that there was no truck within 90 miles of the town we were moving from . We didn't have the time to go to WY and get that truck. We had to drive a truck from eastern SD to MT and back again and it was very windy all the way. Cost us about $600 extra for gas for the truck. Just very frustrating to reserve a truck and then find out the day before that there isn't one available. This isn't the first time it has happened. Good truck and people to deal with, just an expensive frustration.Kim B.
Customer did not leave a comment.Janet R.
Thank you for the GREAT Service!janet R.
I would recommend Lake Herman auto to anyone. Ron is so easy to talk to and goes the extra yard to help a person out. Makes u haul worth while using.COLE P.
Customer did not leave a comment.Denise G.
Everything went very well with my rental experience. Very good customer service.BRIAN S.
Just a muddy mess after the Spring thaw. One recommendation would be to put the tongues of the trailers on a bucket or block so they are not just sitting in the mud.BRITT I.
Streamline paperwork.STEVEN A.
Customer did not leave a comment.Scott K.
Was told the gas tank was full and it was NOT. It was just on the full side of 3/4 tank. I filled the tank back up to that level and should NOT have been charged for gas. Very disappointing. Trucks SHOULD go out full and be returned full....that's the only way it's fair and not misunderstood.RONALD F.
nothing; the reservation, location, equipment and drop off were exceptional.Michael M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Kim B.
Customer did not leave a comment.Nita G.
Customer did not leave a comment.Brad O.
Customer did not leave a comment.Jonathon F.
Customer did not leave a comment.Joel R.
The u-haul phone app for submitting my ID/driver license, seemed to mess with my phone, changing date settings, I don't normally use my phone for anything other than texting, so I am not sure if the app company is trying to track your customers or what is going onROBERT G.
Dropped it off and left.DAWN N.
Customer did not leave a comment.Martin J.
Customer did not leave a comment.james S.
Customer did not leave a comment.Dustin L.
Customer did not leave a comment.KATHERINE B.
More parking for the UHaulsmark M.
Customer did not leave a comment.Nels N.
Customer did not leave a comment.MELISSA J.
Customer did not leave a comment.Kara D.
Very nice people to do business with. Even on a rainy day, they made sure I was hooked up and everything was secure. I would not hesitate in using their services again.Mark M.
Customer did not leave a comment.Marissa C.
The gentleman that helped me was very friendly and helpful.Lynn H.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Norman A.
Customer did not leave a comment.Alton J.
Parkinglot is very small and crowded with used cars to maneuver the large u haul truck thru.Nels N.