Incorrect starting mileage, and in spite of telling the associate in-person - no response was provided. Incorrectly charged for miles as well as fuel since the return vehicle had a full tank. Never coming back to this location and will not recommend this to others. Will also make sure to process a claim against this.
PRANJAL P
Customer Reviews for Lake Hills Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pick up went fine, but I had to drive a long way away from my requested pick up site. U-Haul should have delivered the truck to my requested location.
AUSTIN HCouple things. The guy helping me was surly and really was only interested in doing the minimum. No helpful advice. No recommendations. Didn’t mention reporting dents in the trailer before leaving the lot. I rent trailers rarely. It can increase anxiety. Backing those things up is really difficult. It’s nice when people are willing to just do their job to make the experience better Finally. The first 24 hrs of the drive the rain did not stop. When we reached our first stop and unloaded items, some of the load was wet. Nothing damaged, but a comforter was soaked and a box packed with household items destroyed by the water and all the paper packing soaked and unusable. Lucky we were going south and leaving the rain
CORBIN TWhy did you charge me for fuel? I have already put the gas and checked the fuel gauge to make sure the remaining fuel was above 1/8, which was even higher than that when I received the truck. You should let me know when I was there if you felt unsatisfied, instead of charging me sneakily when I returned home
Tzu CThe truck itself was out of alignment, or at least the steering wheel was way off being centered. A little more maintenance would be advised for this truck.
ERIC Elocation has no parking, so it only truly works if you’re within walking distance. plus, service at this location was absolutely terrible. will never go back and will not recommend.
Mariana dProvide a lock for the cargo,
JORGE PLights went off halfway through my trip.
BRIAN SThe customer service is not oriente anything esp guide how to turn back the vehicle online
PATAMA GAll good--glitches were handled quickly....
WILLIAM WIt's extremely difficult just to get into the facility as it's at the corner of two divided roads. There's also no parking, so you need to either get a Lyft there and back or have someone tag along to drive you. The office itself is just a counter in a service station so it's dirty and cluttered. The vehicle itself was a very rough ride - the suspension and brakes need work, it's dirty, and clearly quite old.
RHONDA GGreat service from the staff on duty. He was very helpful and will rent there again just because of him. Please thank him.
Stephen SProfessional and helpful staff
KRISTI SVehicle was not clean, not upfront, did not have blankets in it. They check in attendant was not polite, there was horrible rain and he was not personable…… the person at return was great- what you would expect, friendly and courteous
Mike GHe was very rude
SUNNY JPersonnel (Ben) at pick-up location in Vancouver , WA was more than helpful - give him a raise. Likewise, drop-off in Bellevue was extremely helpful and prompt
JAMES KStrap , ladder, carrying
SVETLANA GI rented a 15’ truck from U-Haul yesterday. My reservation was for $29.95 per day, plus $15 for Safemove insurance, and I planned to use the truck for about 6 hours. I picked up the truck at 10:00 AM and returned it at 4:11 PM. When I returned the truck, the manager told me there would be a $10 late fee for being 10 minutes past the scheduled return time. Since U-Haul advertises a 24-hour rental period, I expected the final bill to be about $10 higher than my original quote of $95.06 (which included $39.75 for mileage, $15 for Safemove, $29.95 rental rate, plus tax). However, when I received the final bill, it was $196.49. I was told that the “10-minute late fee” sign in the store was outdated and that I was being charged for two full days of rental, even though I only had the truck for 6 hours and 11 minutes. This is completely unreasonable. I used the truck for just over 6 hours—less than one-third of a day—and I am being charged double the original cost. This feels unfair and misleading, and I am requesting a correction to the bill.
LEONEL GQuick and seamless. In and out in 5m
MOHAMMAD SThe person who helped me was lightning quick putting the trailer on my Tesla, and the fastest ever at dropoff. Which is kind of amazing that he took 90 seconds when it's usually 5m at other locations.
JESSICA TAnother wonderful experience, where the staff was friendly and made it extremely easy for me to return my rental truck.
STEPHEN TSuper convenient and staff was helpful -thank you!
LOREEN KYou cant provide the van requested, so you overcharge me for your failure........not good
RANDALL Meverything great！will coming back again
QIANG XThe person who set me up and checked me back in was great. He even stayed 10 mins after closing to help me get the trailer off my car. I’m sorry I can’t remember his name but he did a great job and deserves to be recognized.
MICHAEL BTruck could have been cleaner
STEVEN CExcellent
NANCY KVery helpful
KEVIN MLake Holls made tha handoff extremely easy, they know exactly what they are doing and they do all their service with a smile. Loved it.
Matthe MI was greeted by the cashier, asked about my travels, any problems with the truck or equipment. He went to inspect the truck and was back in less than 5 minutes - completely out the door within 10.
RENAE DDrop off location had my paper work before I even walked in (they read the trailer number) and had me on my way in less than a minute. Like aNASCAR pit crew!
STEFAN Dnothing
Seth BI was overcharged for fuel. I shared images but still wasnt reimbursed the amount
AJITESH GTruck did the job. Reserved a 9ft van was told a 15 ft truck was the only thing available. Inside of the truck was pretty dirty. Process for pickup and drop off was fine. Overall okay experience. Got the job done. Have had better experiences at other locations.
LUCAS LNo complaints. The clerk is professional.
PENG WThey didn’t give us proper instructions for after hour returns for the U-Haul and then charged us with $20 extra charges for improper return of the U-Haul during after hours. Extremely upset and dissatisfied with this experience
VEDANT JProcess was a bit confusing, gentleman didn’t seem to want to explain anything, also found out shortly into our commute there was less than a quarter tank of gas in had to pull off and refill.
MADISON CDifficult to find (GPS gave incorrect entry locations). Limited parking. Didn't have the Hand truck or the pads we reserved. Changed the reservation to the additional driver's name.
RUSSELL NRude customer service and unwelcoming area.
Karina MFriendly and very skilled staff processed the order very fast so I got the truck and on my way in no time. Mobile return is also very convenient.
ZHONGWEI ZWhen I picked up the truck I asked about dropping off after hours. They said drop off was available 24 hours a day. They did not say that it would cost $20 to drop off after closing. They closed at 5pm. I arrived at 5:25pm same evening. I picked up the truck at 3:30pm. Had it for a total of 2 hours. Adding a $20 after hours fee without verbal notification to the customer especially when asked about late drop off. Thankfully I don't have to rent a truck often.
SAGIV BI don’t recommend this place and will never use the service at this particular location. No respect at all towards customers at least a simple smile and basic human being gesture I said Thank you 3 times in the whole conversation even though the employee at this location refused the service since we are late and when we came again with new reservation made us to just stand and wait with no reason.
MOULALI SQuick and friendly
HOLLAND HBrad was absolutely wonderful, he was kind, answered all my questions, and was very patient with me as I was figuring out how to use the Van! He really offered the best customer service. He helped make my entire moving experience so much nicer! Thank you!
SHERRY KGood
SRINIVASA VThe business owner was plain racist. He tried to falsely accused me of damaging his vehicl, which is plain lie as I get down from the opposite side (passenger side). Even though I was courteous and I tried to reason calmly, he started shouting at me. And when he called his security company to check on cameras to confirm that the damage on his vehicle was pre-existing, even then he did not courtesy to acknowledge that he was wrong let alone apologizing to me.
KAMAL C