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HECTOR M
Lake Hills Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bellevue, WA 98007
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I was 'required' to return the trailer to this location even though there is an actual U-Haul about a mile from me. This location is a Chevron station. The U-Haul 'portion' of it closes at 5:30 pm. I was not informed about its hours. I called national customer service & was told I had to bring it there as there was a customer waiting for it. I said I would bring it there later this afternoon noting it was a ways from me. Traffic was bad & it took me well over an hour to drive there & it was closed. I am physically limited & needed assistance with unhooking & parking the trailer. I called customer service & eventually was sent to emergency roadside assistance & was told they would be billing me for sending assistance. I said I had taken out the roadside assistance insurance. Was told this type of roadside assistance isn't included. I spoke with a manager & was told they couldn't wave that fee but I can dispute the charges when I get a bill. I did get roadside assistance after the company contacted me to verify my local location. I know I repeated the address on the call at least 3 times as they kept saying 100th Ave NE & it was 148th Ave NE in reality. The male tow truck operator who did arrive about half an hour later had a lot of difficulty getting the trailer unattached from the hitch. I know I wasn't capable of that kind of strength.
Tammy PMake it more clear that the item reserved months in advance might not be available at your chosen location. I was disappointed that U-Haul made me go to a different location through bad traffic and up and down hills to pick up the trailer rather than making sure it was available at my chosen location that I reserved months in advance. I also added a 10 mover and was glad to pick it up at the chosen locations but I did have to go to two locations to get what I needed. The guy that checked the trailer inspection was very knowledgeable so perhaps that’s why I got transferred. The guy that checked me out only provided me 10 of the 12 blankets I requested.
MARLA RThe U-Haul they gave me was filthy. There was dog hair all over the front and the cab area. There was brown splatters all over the seat and in the back of the trailer I had to take and clean it out and sweep it because it was covered in dirt. The U-Haul made all kinds of noise ran rough and just wasn't at a proper standard functioning vehicle. The person that checked me in was rude. I would not recommend this location because they do not clean the vehicles or make sure that they're clean nor do they insure that the vehicles maintained or functioning to drive. They also have a very poor customer service not polite at all. And the dolly they gave me was useless it was not that great as well as I could not use it because of how poor it was.
MANDY MTruck didn't have license plate. The receptionist not friendly, not helpful.
SHIH W