Picked up truck after waiting 20 mins after reserved time. Outside was clean, but inside middle and passenger seat was covered in light small dog hair. Passenger floor mat had crumbs on it. Didn’t notice this until later (after I went through the app taking the required pics of outside vehicle and confirming odometers etc.) I was already 30 minutes behind and didn’t expect crumbs on passenger floor board. My drop off to Lake Stevens mini storage charged me $25 for cleaning fee for crumbs that were ALREADY there. I’ve rented numerous u-hauls and they’re never immaculate inside. I tried to contact. Called 1-800 # yo complain, got nowhere. They won’t return emails. Lesson learned, Penske from now on. Clean, well maintained vehicles that don’t require you to “ detail” the inside of the vehicle for them. Ridiculous
Johannis V
Lake Hills Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bellevue, WA 98007
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very hard to maneuver a trailer around at a gas station and Uhaul facility on one. The gas customers are way in the way and the lot was very full of equipment.
Scott GAwesome guy. Couldn't have made this move any easier.
Joseph SBadly in need of shock absorbers. Service at station was prompt, courteous
Ward JEverything went smoothly, I was very happy.
Sandra D