Great people, great service, caring people at the office, and vehicle was almost brand new, great ride. U-Haul is our choice to rent vehicles. We will be back. thank you Bob and David. AmyAmy C.
Customer Reviews for Lake Placid Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sandra G.
Customer did not leave a comment.REBECCAA C.
Customer did not leave a comment.Rick C.
Customer did not leave a comment.KEVIN K.
Great location, caring staff, clean and comfortable 10ft U-Haul. I'm so happy that U-Haul have office in Lake Placid. Million thanks U-Haul. DJayson T.
Customer did not leave a comment.ROBERTEUGENE G.
Customer did not leave a comment.ROBERTEUGENE G.
Location fine, BUT the return process was cumbersome and not easy to navigate, lost the page several times when I went to retrieve the "security" code to be able to submitRick M.
Other than connecting via phone to coordinate times (my fault in misjudging distances), it was exceptionally smooth and easy. I had not realized we would be traveling back into NY to get the trailer so we were in the wrong place when we got the news and had to travel further than we imagined.Mary I.
I had a reservation to pick up in Plattsburgh NY and no truck was there. I had to then drive to Lake Placid NY where the trucks and office are in separate locations which no one informed me. So I then had to drive to the office to get the keys then go back to the other location to pick up the truck.SEAN M.
They are the absolute best U-Haul I have ever deal with! They are Great!!Gary N.
Very helpful owner and smooth processDEBORAHL P.
Engine service light came on after i stopped for gas prior return.. All good. Gas gauge was not full at pickup.. Maybe 3-4 gals short..i left it full.. Took pic closer to 3/4full than full after driving a few miles..MICHAELJAMES M.
Pick up in Lake placid was not at the address the agent told me when I made the reservation which led to us picking up the trailer an hour later then planned.DONALDWILLIAM B.
Nothing I can think ofSHAWN A.
Customer did not leave a comment.KENNETHH H.
Dave was great!!TYLERD C.
Excellent service! Very impressed.LISAGERALDINE W.
The gps coordinates were off, so I had to call to pick up the truck.Sabra W.
Service and people(Dave) always great and accomdate needs with professional and return to rent a vehicle again. This may be 5-6 time of rental for short moves. Process to rent is fast and return//dropoff with ease. Will always use U-Haul for needs and LP Self Storage..MICHAELJAMES M.
The truck we used was in definite need of an alignment. The wheel had to basically be sideways in order to drive straight.ERIKSOREN P.
No boxes or pads offered. Very friendly staff. Helpful and kind. They are the only game in town, but were pleasant to work with and had a good attitude.HOWARDSTEPHEN R.
Customer did not leave a comment.JOHNF L.
Customer did not leave a comment.BROCK R.
Customer did not leave a comment.Kelsey M.
When I went to this location as explicitly indicated on your website, both your website and operators told me I was in the wrong place - even when I was sitting inside the vehicle I was supposed to pickup. Apparently, there are two UHaul locations but both use the â€œotherâ€ GPS location. Actually, the â€œotherâ€ UHaul location is so poorly marked, it's impossible to find. Please straighten this out or get a better setup. When I was dropped-off to pickup the vehicle, I had to wait outside in windy, 5-degree weather for more than an hour arguing with a series of your operators while standing next to the rental vehicle before someone finally was willing to check me in and allow me to leave. I lost my helper because of the delay. Please straighten out your Lake Placid location.Michael F.
After reserving a trailer 2 weeks prior to the day i was to pick it up, i was informed the day before that i would have to drive an extra 40 miles roundtrip, because it wasn't available at that particular site. In all my times dealing with customer service, I personally feel, they should have made arrangements to make sure the trailer was at the original site.They had plenty of time to accomodate me, as the reservation was sent in a timely manner.Craig W.
Really None on the Comments. Renting was easy. The pick up was also easy.PETERM J.
Clean equipment, no issues renting or returningMARK B.
Customer did not leave a comment.Serge B.
Customer did not leave a comment.nicholas D.
Vehicle clearly hasn't been cleaned and likely not sanitized. And it was a challenge to do the mobile pick up with the trucks and the office in different locations on opposite sides of town. But the man I spoke with was very helpful.JANELLEKATHRYN H.
The Lake Placid NY Uhaul has been wonderful to us throughout the COVID Pandemic. Dave has always been available to assist us in our time of need. We so appreciate him and all he has done to make this difficult time a little easier to handle. Thank you, Sincerely, Adirondack Medical Center, Saranac Lake, NYAdk M.
There was nobody at the location and even though the truck that I was rented was there, I had to wait over an hour after my original rental time to pick up the truck. Even with the delay in picking up the truck, I still had to drop it off at the same time, which turned my eight hour rental into a six hour rental, which I only learned about the night before the rental. This experience has only deepened my hatred for moving, and if I ever have to move again, I will not be using U-Haul. I had to call the central office to pick up the truck because the app didn't register my location, and I had to call again to drop the truck off because the app never registered that I picked up the truck in the first place. U-Haul is a terrible service, and I will always regret giving this company my hard earned money. I will recommend this service to nobody.William B.
Customer did not leave a comment.WILLIAMC S.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.CHRISTOPHERJOHN C.
Customer did not leave a comment.WILLIAM F.
Very accommodating staff in Lake Placid. Eager to assist and ready to help. We are so happy that u-Haul have office in Lake Placid, NY. U-Haul vehicles in great shape, clean, affordable and ready. We will rent again only from U-Haul. Sincerely, Gordy Sheer 3 times Olympian, silver Olympic medalist.Gordy S.
Great service, friendly and knowable people at Lake Placid U-haul location.Neven M.
Customer did not leave a comment.BRENDAE C.
Bob and his team are great people. Rent several times a year, always pleased.JIM K.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Kathleen Y.
Customer did not leave a comment.DANIELF S.
everything was great and easy to usebrenda C.
The strap around the drivers tire was in poor condition.Helen F.
Customer did not leave a comment.Brenda A.
Customer did not leave a comment.Jay M.
The app was a very frustrating experience. All the verifications were extremely difficult and would not load or allow me to advance to the next page. I had to wait until the next for a human to process the rental. I wasted three hours of my time driving back and forth to the location. I will NEVER attempt to use the app again which will cause me to have to rent extra days due to the only option in this area and can not pick up on a Sunday.stephanie R.
Customer did not leave a comment.Matthew S.
Dave from Uhaul Lake Placid is ALWAYS a pleasure to deal with. We've given Uhaul a lot of business this year but it is representatives like Dave that keep us coming back. Thank you.Adk M.
Customer did not leave a comment.donna M.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.Mary Raine W.
Customer did not leave a comment.ADORA R.
Confusing that office is not on site.James G.
Make sure the equipment is in proper working condition, rented a tow dolly, fender was broke, lights on one side did not work. Made it to my destination ok but had to be extra causes in heave traffic.Ronald G.
As always, A+ Service.Adk M.
Great ðŸ‘dennis B.
I don't think you could find a better Site to represent your company. Dave has always shown professionalism and great service!Adk M.
He tried to use the uhaul online presence for both reserving and pickup of a truck the day before, this was a utter waste of time. We tried again the day we picked up the uhaul again that was much less than efficient. We came to learn that best way to book a uhaul in lake placid ny is to call the location and make arrangements yourself.Philip H.
We have used the Lake Placid NY Store many, many times now. Always the best of service and the very friendly staff makes the moves start on a good note!!! Adirondack Medical Center Saranac LakeAdk M.
Pick up location is separate from where Equipment is stored. Upon pick up of equipment it was noted that the fuel was only a 1/4 tank, the Box was not swept or cleaned and, the cab had not been wiped down or cleaned prior to rental. There was standing water in the passenger door handle and on the passenger seat. There were globs of hardened caramel and other food items on the floor between the passenger and middle seats. WE ended up wiping them up and cleaned the cab ourselves and swept the box rather than take the time from our agenda to go back to the Office across town to complain or see about another rental. What can you do to improve the next Customer's experience? Inspect and service your equipment BEFORE it goes back out.Robert B.
Dave is the best !! He still taking great care of us here at Adirondack Hospital! He is very pleasant no matter the day or time!Adk M.
Customer did not leave a comment.John P.
Customer did not leave a comment.James O.
Customer did not leave a comment.ANTHONYM III M.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Gordy S.
There was a tire service light on. We called immediately and reported it and someone "a supervisor " was to call us back. never got a call. Website gave no option for renting for more than 24 hours which forced us to renew 3 times. Not impressiveWilliam L.
Customer did not leave a comment.SHARONLYN M.
Location services were not accurate at this location, causing the pick up and return to take a long time, get more complicated.rory L.
Once again Dave in Lake Placid helped us out in a pinch. We cannot say enough good things about Dave. Just hope you appreciate him! From the Staff at Adirondack Medical Center, Saranac Lake, NYAdirondack H.
Location was okay. Experience over the phone with broader uhaul (not location) was bad. Many phone calls to get what I needed.Adam W.
Customer did not leave a comment.CHRISTOPHER P.
I don't think you could find a better person representing Uhaul then Dave Patterson from your Lake Placid, NY office. He has,and continues to be a Godsend for us during the pandemic. Take good care of him.Adirondack H.
No one at location- keydrop box- unsettling / location storage with no office.Michael P.
Its another fine job form Dave in Lake Placid! Dave is our Hero!!!!!!!!!!!!Adirondack H.
Lake Placid NY Uhaul - Dave is the best! He has worked diligently with us (Adirondack Health Hospital, Saranac Lake NY) to get us whatever we need whenever we need it during this very difficult time. His pleasant personality has made him a pleasure to work with. I hope you are taking good care of him, as he is truly an great asset to your company. Thank you!Adirondack H.
No one there and the voice mailbox was full. Never talk to a human being. Unfortunately the U-Haul app did not work for me at that location.Milton D.
This 15' truck was very loud. It made the trip difficult, we were unable to talk and the radio played loud to cover engine or muffler noise. Otherwise the experience was seamless and fit our needs. The staff were efficient and accurate. Thank you.patrick M.
This was a unique situation, as we had to urgently rent a moving truck during the coronavirus pandemic. There was no one at the location when we picked up the truck, so we had to deal with it all over the phone, which turned out to be OK. The owner did reach out to me beforehand, so that was greatly appreciated. Overall a good experience.Franz K.
I have never been able to get a person on the phone, or see someone in the office at this location, despite calling and visiting during advertised working hours. It is confusing that there is another location miles away in town.Scott C.
My van was not swept out very well, and the interior wasn't totally clean. Also, the signal strength for my phone was not good there, so I had to move and drive elsewhere to have a signal to check-in to pick-up van and drop-off so I incurred additional miles. I would like some credit back due to this please.Steve V.
Dave in the Lake Placid NY branch has always given us exceptional service. Even now, during this very difficult time and our many, many demands for trucks he has not let us down. Thank you, Please stay well.Adirondack H.
The truck had a hole in the fuel tank filler neck, every time gas was added it leaked a gallon onto the ground. Had to wait about a half hour to get the truck as the only guy at the location didn't know how to do it and had to call somebody else. I asked the man behind the counter how tolls were dealt with in states like MA where there is no cash option, and he had no idea, told me to just drive through and the added tolls would be charged to my credit card after, but this sounds incorrect?Patrick O.
Customer did not leave a comment.Casandre O.
Customer did not leave a comment.Bill M.
Owner was accommodating and friendly. However he never inspected the vehicle he rented us. While driving the vehicle the check engine light, check oil light and service lights all came on, and engine struggled to idle properly; the engine stalled 4 times while driving on the local mountain highways creating dangerous situations. Tires were terrible and spun out terribly with a slightly dusting of snow on the road. My wife felt our lives were in jeopardy. I contacted the local office on Monday morning and explained our experience was still charged for the rental.todd M.
The rental vehicle was as expected, however it could have used snow/winter tires on the van. The van was stuck on a less than 5% grade multiple times. Twice at pick-up and twice more during rental.Eric B.
Customer did not leave a comment.Thomas C.
It's too bad that the office and lot for pick up are a few miles apart, but that is a minor issue. We would definitely use them again when we need to move large items again.Robert W.
Customer did not leave a comment.Kathy B.
Customer did not leave a comment.Joseph T.
Great service, great people to work with. Equipment clean and reliable. Lake Placid as a village fortunate to have U-Haul office as an reliable source of renting moving vehicles. We will be back, Mark Grimmette - 5 times USA Luge Olympian and 2 time Olympic medalistMark G.
walk around the equipment as truck drivers do and observe. Grease all moving parts, remove hazards that hang off, replace ratchet devises as they mature, replace belts as needed.scott B.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.roy H.