I could not be more happy with my experience in dealing with this u-haul branch up here in Mahopac, NY. Speaking with Don and the field manager went so smoothly!! Definitely will use this cargo van again. It is a pleasure to drive and kept in great condition!! God bless all of you always!! Oh and we love the store clerk too!!
MICHELLE D
Customer Reviews for Lake Side One Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The family run business was so lovely to deal with, the store was absolutely immaculate and spotless. The van was spotless and the entire process from beginning to end was so smooth. I would highly recommend renting from this business and the items in their store are so beautifully displayed that you can see the pride this family has about their merchandise and products, so support this community family run business.
Alisha GWhen I picked the truck it had 3/4 tank of fuel. I drove about 70 miles and filled the tank with 7 gallons of gas. I returned the truck with 3/4 of fuel. I noticed on a resent bill that u haul charged me for 6 gallons of gas. Hopefully you guys can figure this out. Thanks for your help.
James Gtruck was very old and dirty. I asked and paid for packing blankets and did not receive any.
christopher fQuick and easy. Excellent location. Will definitely use again
Craig SIT WOULD BE NICE IF THE VEHICLE WAS NOT COVERED WITH SNOW BEFORE RENT OUT. ALSO SMALL VAN MILAGE PRICE SHOULD BE LITTLE BIT LESS THAN A BOX TRUCK. OTHERWISE GOOD EXPERIENCE OVERALL AS USUAL.
ERTAN BI had a reservation for 9AM pick up. The business didn't open until 9:30AM. They were supposed to set up the mobile pick up and they didn't so that was the first delay. 2nd delay was when the business opened, the attendant couldn't log on to the U Haul portal to complete the pickup. He tried on his ipad and his cell phone. It took a while to get thru to U Haul customer service to get it rectified. I had movers waiting for me and I was paying them by the hour. There were some indicator lights illuminated on the dash. Tire pressure and another that said "Service tire monitor system". Luckily, I wasn't going that far. I've rented with UHaul at least 20 times over the last 10 years. I've always had good experiences with U Haul, this one was not great.
MARGARET BThe brakes were bad. I didn't get the size truck I reserved so i had to go back and forth multiple time ending up having to pay for more miles and gas than I originally anticipated. I already hire 2 men to help load and unload so I could not cancel the truck and ended up paying them more. It was the worst experience ever. I would never rent from uhaul again.
Lori JTruck was ready and clean everything worked and person behind counter very nice both on pickup and return
John CThe drivers side window crank was broke, the drivers seat springs had sprung, and the cab interior was filthy. The box truck had nails, clumps of mud and debris . The employee could not provide information in reference to milage charge. I do not recommend this location.
LIV SThe app showed that this location could do contact-less pickup, but when I got there I was told by the app to call customer service. They said the location was in-store pick only. This required me to run a half our behind schedule as I had to wait for the location to open. Please make sure the app/website is accurate as to whether a location is in-store pickup only.
Nicholas GTruck was extremely old. Sputtered when turning on — 177k+ miles is unacceptable for a large truck.
Matthew FTruck was a little worn and suspension a little loose
Jaime DGuy tried
Donald WEXCELLENT SERVICE
ERTAN B