Customer Reviews for Lake Station Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lake Station Ace Hardware

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Michelle C. on

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Customer service was horrible and the truck needed many repairs and cleaning.

Vanessa R. on

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Customer did not leave a comment.

Ned K. on

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Staff and owner were congenial and very helpful. Would definitely rent from this location again, however Uhaul doesn't give you that choice when renting a trailer. They call and let you know where in the area your trailer is available. At least that was my experience, but these people and this location were great for me!

ron v. on

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Annette L. on

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I'm so very glad I rediscovered renting from Uhaul! Reserving online made it super easy. Renting from the Lake Station Ace hardware store was so very convenient, the folks at the store are so very pleasant to work with!

Bob H. on

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Kevin M. on

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connie T. on

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Being a store and U-HUAL I'd say have more staff trained on both cause it was enough associates in the store but I had to wait for people to be rung up for store products. It was an overall nice store though. Time for me that day was of the essence as i decided to move that day. Thank you overall you were great!

Jeffrey H. on

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John H. on

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Peter L. on

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Wasfi A. on

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Have equipment that your client reserve and you guarentee to have for him or her ready and not to inconvenience your customers like uhaul did to me when I went to pick up my rented and paid for through Express checkout !! Then you have guaranteed me if not available at the place of pick up that uhaul will issue a $50.00 credit card or such,but that didn't happen when I acquired about it because the personal at Uhaul told me I don't qualify ! Very disappointed with Uhaul and how they handled it ! Originally I was supposed to get the dolly at 4:00 p.m. and I checked out at 4:13 p.m But it was the wrong dolly stock number then the owner wanted me to take that dolly that had lights that didn't work to another uhaul to swap with a different dolly ! I told him that it's already 5:05 p.m. now and I have been here for over an hour even though that I did Express checkout on my phone hours before the pick up time ! But now here I am waiting . So the owner of Ace hardware that has Uhaul in his establishment took it upon himself and went and gotten the dolly from a Uhaul store in Merrillville Indiana. By the time he gotten that trailer and me getting the dolly it 6:35 p.m. now all my plans of getting on the road gotten screwed up. They shouldn't have uhaul at their place and I would never go there again !! Hopefully some thing be done as far as me getting what I was guaranteed in the 1st place !

Sarah P. on

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Robert C. on

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Kevin C. on

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The inside of the cab needed a wipe down and to be vacuumed. There was old food stuck between the seats. The exhaust on the truck was defective and extremely loud causing more fuel use.

Craig H. on

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Anne K. on

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At the Indiana location everything went fine and there were no problems. I spoke to a woman on the phone and she was very helpful.

Luz Maria P. on

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Kalis P. on

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Always reliable. and helpful service at this location.

Tiffany P. on

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Awesome customer service

VERNON T. on

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James K. on

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Great customer service! Helped wth tow dolly even though the other place never checked it out.

DERRICK K. on

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Very Nice people to work with

Walter C. on

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The roll up door needs to be oiled on the truck I rented 7/7/19

Robert W. on

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When I arrived I was surprised to why U-Haul needs a picture of me to rent a auto hauler. Why does U-Haul need a picture at all? You have my address, my account number that I use, and home address. I believe U-Haul is violating my right to be a private citizen by these new rules. I'm a veteran. I served to protect the rights of American citizens, not to have my rights taken by some corporate business. I will look for ma trailer to purchase. Giving the Indiana BMV information isn't a problem, they need it. U-Haul doesn't.

brian g. on

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benjamin s. on

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COURTNIE M. on

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kirk l. on

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Monica S. on

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Not a thing! These people are FANTASTIC!??

elaine r. on

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Carol M. on

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