Customer Reviews for Lake Station Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lake Station Ace Hardware

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Craig S.
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Customer did not leave a comment.

Glen B.
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Andrea V.
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C K.
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Tomarra L.
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JASMINE S.
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I was overcharged. Rental smelled bad, didn't feel safe & was not full on gas.

Amy D.
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ENRIQUE R.
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Meredith G.
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Michael E.
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madison S.
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When calling this place which was supposed to be my formal drop location they told me if I drop off they would charge me $300! For an error that was not my fault. They told me I had to go to Gary IN which was too far from literally down the street. They completely where of no help. Worst experience. I had to call U-Haul customer service to be approved to drop off there. Which should have never happened because I authorized no changes for this!! I already had to pick up from another location which was even further for me. It was a complete mess with pick up and drop off. I cannot believe the way I was treated from uhaul. 0/10 for my experience!! Neither store was of help for me!

Dian B.
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Friendly and convenient location.

Eduardo T.
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Everything was cool

Jesse W.
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I've been going to this location for 6 years now without issue.

Michael B.
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JAMES V.
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Karina B.
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Thomas C.
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Quick and easy rental and dropoff.

Rudolph B.
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Jennifer K.
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Ruth R.
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Clean the inside better

kyle W.
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Kind of a pain, the location said to drop off at the ace hardware location.. I pulled into the parking lot, and went inside to tell the people I need to return it.. I ended up have to go across the street into some church parking lot which is not the address listed.. glad I didn't drop the trailer first before going inside to tell them, because if I had, I would NOT have moved it to the unlisted address...

Sean S.
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hanna M.
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stephen K.
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Sheila M.
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Gear shift was hard to move please check it out. Thanks

Laura R.
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Scott M.
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Christian O.
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Laura R.
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Dropped off via mobile

BETTY C.
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Very good. Service

Greg F.
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Customer did not leave a comment.

Stacy C.
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Equipment (Appliance dolly) needed was not available. Truck was given to me not completely cleaned. It smelled HORRIBLE on the inside. Previous renter must of had a dog in the truck, it was a repulsive dog smell to the point of gagging. Had to drive with windows completely down. Furthermore, there truck was completely covered in dog hair- cup holders lined in dog hair picked up drink to be covered in hair. I mentioned this to employee and he stated the truck was much worse that the windows had been cleaned because they were covered in dog saliva. Windshield still had it on it. Seriously My thought was someone had sheltered a dog in this vehicle. Very dissatisfied.

CLINTON K.
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When you reserve a location to pick up at a certain location it would be helpful to keep that location and not changed to another. I understand the equipment changes locations but don't set it up for the location if it isn't available there.

Reny Y.
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Ladonna L.
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Bobby W.
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Clinton K.
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Olenda B.
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Maya P.
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The customer service could be improved. Even though we had a reservation and checked in ahead of time, we were told to wait until the 3 ppl "ahead" of us were served, the facility opened late, did not have supplies and the counter staff was rude.

Clinton K.
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Reserved at a specific location but hwen called confirm location hadto go to another location that was not as convienent as the location tried to reserve it at.

John M.
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Customer did not leave a comment.

tavarus D.
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Circle the correct gas mileage I was charged extra because of a misprint

James L.
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Everyone I dealt with at Lake Station Ace Hardware was friendly and a pleasure to deal with. Highly recommend them.

kelly B.
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I rented the U-Haul I told them I was picking up a refrigerator and I needed a appliance dolly to go with it. they asked me what kind of Dolly I needed after I told him what kind of Dolly I needed then I get to the place to get my items there's no ramp on the truck there's no tie straps in the truck so needless to say we had a real good time trying to get a refrigerator up in the back of that U-Haul with the dolly and no ramp got caught on tow ball on the back of the truck had to lay the refrigerator down. A definitely do not recommend going to rent a U-Haul from the place in lake station on Central. Top it off they were very rude and very slow I had to ask for a receipt and it took him 15 minutes to get me a receipt when I took the U-Haul back

Kenneth C.
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brian G.
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James B.
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First of all not one of the workers had a mask on. The person who was present (Greg) was rude and very disrespectful! This is the worst U-Haul experience I have ever had in 64 years of my life. I will not use this location again and moving further U-Haul will be my last choice.

Kerry S.
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Very friendly and accommodating! The only thing I would suggest is that something be clear on the website that moving help is available. Our rental manager mentioned it but it was too late for us. it would have been great to book helpers along with the truck.

Kayla D.
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They forgot my furniture pads but still charged me for them. I would not recommend simply based off that.

Noah B.
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Give employees a raise for working during these difficult times.

John R.
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I am very happy and satisfied with the uhaul trailer rental. Everything was easy, nothing was no hard way of renting the trailer. Thank you for your service. Greatly appreciated 👍👍👍

Thomas K.
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Sarah M.
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Jesse L.
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Theodore G.
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Catherine R.
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Robert W.
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The employee assigned to hook up the trailer to my vehicle wasn't trained correctly. My rear bumper hit the hitch because he couldn't guide me correctly. Later at a stop on my route, I noticed he had not hooked up the emergency brake safety chain to my vehicle, it was laying on top of the trailer arm. He took a picture to show how he set up the towing setup. It's a shame when employees who have not received proper training are putting your life and other lives in jeopardy because they do not hitch the U-Haul trailer correctly. I'll use my money to buy my own auto hauler as using this business again is not in my plans.

James B.
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$1.29 per mile is highway robbery, next time i'll go to menards Much cheaper.

Vernando M.
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Great job

Christopher O.
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Have rented 2 trailers from different locations in the past month. Both experiences were great. Very simple and fast. I appreciate you all very much.

Mary J.
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Nothing......Excellent service

Felicia L.
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Outstanding customer service!!!!! Took the time to make sure all was hooked up correctly and safely. And made sure all our questions were answered

MICHAEL M.
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dora C.
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Marcus E.
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Make sure you get the same associate to help them. Our guy was great! Friendly, quick and informative

Joseph K.
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Brittney S.
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The location staff isn't friendly. I will never rent from this location just because of this.

Matthew C.
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Paul S.
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Dennis M.
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joe M.
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Melody V.
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I was charged for a trolly that they forgot to put into the truck and was charged an additional amount for the truck than the reservation quoted amount. He said that it was a computer glitch. Who blames a computer in this day and age. The guy directed me to call corporate for refund when he made the error in the transaction. I have used this location many times over the years but this rep or dealer as he calls himself has now lost my business and I will spread this horrific experience.

Ericka A.
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Renne R.
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Lonya S.
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Everytime I rent with uhaul it's always unknown charges coming out the blue

George K.
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Andrew T.
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Uhaul equipment and experience was as expected. Ace hardware staff was not professional.

Eddie M.
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Paul B.
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Robyn N.
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I was truly happy with my service..the people was friendly..an very understandable when I was running a little late so thank you u haul

Maxwell M.
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Someone took my trailer. Spent 1 hour and 15 minutes at the Ace Hardware while the acted confused and signed me up for a different trailer after spazzing out information they already had from me and the other party involved. They could have just called traffic and let them handle it.... should not take 1 hour and 15 minutes to rent a trailer. One of their employees had hooked up the wrong number transporter to a previous customer. Manager was a complete asshole to the younger employee.

Donna A.
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Jeff S.
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Steven K.
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Shanna H.
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Only would rent from lake station location the guys are super friendly & helpful!

Kelli Q.
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We were charged an extra day despite returning the truck 12.5 hours early because the staff waited to check the truck in. We followed all procedures for return that they informed us of (placing keys in lock box).

Rogeric G.
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Not very helpful...also uhaul customer service sucks

Calynn O.
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The people at ace hardware were extremely friendly and helpful. But. The online reservation glitched and would not process in the store. It took entirely too long to pick up a truck AND I did not get the truck that I had reserved. I reserved a 26 foot truck, it was not available when I went in. I wound up with a 20 foot truck. When I asked about the $50 guarantee, I was told to call an 800 number. But while in store, they called someone in the help desk to get my order processed, so I asked the phone support person about my $50. He took down my name and phone number, said he would get it processed, and call me back in a half hour. I never received a call back. I'm going to call and find out what's going on. But I am extremely disappointed in the process. I've never had an issue in the past.

Mark S.
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Customer did not leave a comment.

Robert M.
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over charged me

David S.
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I received all the help that was needed.

Janeth A.
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I was highly unsatisfied with my overall services. I was placed on hold and told two separate times that I would be getting a call back and I never received one. After two hours of waiting for a call, I decided to go up there. There still was a wait when I got there. After giving rental, I was just giving keys and contract. I had to literally walk the lot to even find the rental. The rental was dirty in the driver compartment and the back of the uhaul. And the uhaul had a strong smell like a dog was upfront. I get rental from you all all the time and this is my first bad experience!

Antonia P.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Michelle H.
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Very funny friendly people but I needed it for 2 days and wanted to return it at 10pm. It had 10am on the paperwork which was confusing for them even after I had called them about it at 930am. I did run very late after that. It was returned then an hour late they called for it and it was already there.

Gregory S.
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The Lake Station Ace is a good Uhaul agent. However, Uhaul needs to make sure that its agents have the equipment that has been ordered with the vehicle (e.g., dollies, furniture pads). Also, my reservation was changes to this location because the first location that Uhaul sent me to pickup equipment - Kevins Wheels Tires & Storage 6600 E Dunes Hwy Gary, IN 46403 - was disgusting, disorganized and did not have the dolly that I ordered. Keven's Wheels Tires & Storage should be condemned and certainly should not be associated with UHaul (219) 977-4006

Elias R.
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People were somewhat friendly but appeared disinterested and the 6x10 trailer I rented was in disrepair, the electric to lights and signals was not working properly and the trailer was very squeaky. When I picked up the equipment, the invoice reflected 3 days of cost although I intended to rent it for 2 days. The agent would not change the invoice because I made reservation online. Ultimately I decided to keep The trailer for 3 days because i was being charged for it. The young man that put the trailer on the truck was not well versed on installation, since I have rented many trailers I instructed him on how to properly attach. When I returned, I went into the facility to relay information about disrepair, attendant offered no information other than he would check it out. In the future I will not make orders online and am not sure that I will use this facility again.

Cory H.
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Customer did not leave a comment.

Bradley E.
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No reviews have been submitted for this location.

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