I had a reservation for a 7:30 pick up and at 7:51 Uhaul cancelled my reservation as I am standing in the lot trying to check in via my mobile, so I had to go into the hardware store because UHAUL wasn't open and they told me my reservation wasn't until 8:30 but clearly my confirmation said 7:30, and I had to do a 1/2 hour of paperwork only to get out to the truck to find that the battery was dead. Had to go back and an start all over with a new truck! Took us over an hour at the Uhaul while I was paying movers at my house, with no uhaul. Very frustrating!!!! The ACE employees were super helpful, this was a UHAUL issue! Too much lost time and too much money paid out when I didn't have what I needed in a timely manner!!!
CHRISTINE T
Lake Station Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Station, IN 46405
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Customer Reviews
- 4.5 Average Customer Rating
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Great Experience
FRANK FNothing
GRAYLING DI originally rented from the U-Haul Portage location on Central Avenue, but when I arrived to pick up the UHaul cargo van, the van hadn't been returned. I was then sent to the U-Haul Lake Station location. I'd lost time with the glitch at the U-Haul Portage location, so I needed to get going. I arrived at the Lake Station location and got inside the van, only to find it was filthy. There was black underpants in the drivers seat, which I had to remove using a Clorox wipe to hold the underpants. There were stains on the passenger seat, and the flooring was filled with dirt. I reluctantly used the vehicle. The gas tank was supposed to be full but was at 3/4 tank. I had to return the vehicle full, which I did, but I shouldn't have had to pay to fill it when it wasn't full when I picked it up. I need to rent a U-Haul for a future trip from Indiana to Ohio, but unless I receive a credit, I will use Enterprise or some other company.
FELICIA MThe experience was good except getting the truck out of the parking spot. It's very tight and difficult. Checking in and out was super easy!
JESSE W