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Deborah C
Customer Reviews for Lake Station Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ❤️ lake station Ace Uhaul store everything is always GREAT! & Employees are amazing every time I rent a truck 🚚, I try to go there always just amazing people at ACE U haul store
Stephanie HManager I believe his name was Montell was very friendly and professional! Handled everything well including getting everything organized that the outside call center mixed up a bit. Very pleasant Great customer service skills! Very Pleased
robert bVery quick in and out no waiting very nice people
Patrick jGreat customer service
Jimmy WGreat from start to finish. Thank You!
Creig DKeep doing what you are doing!
James BExcellent service will do business with them again
KENNETH WWas charged a cleaning fee for blankets not being folded. I wasn't aware of having to fold them. Nor was not sure if I would have been charged if I kept them. Therefore, I left them to avoid being charged only to be charged because they were not folded. Someone needs to make that verbally clear to customers to avoid the disappointment and inconvenience of spending more money on something so small.
Lasonia WConvenient and close to home. Quick and easy.
debbie pThe wrong milage was put in when I returned the Uhaul and I was over charged. When she tried to fix it it tried to charge my card again. But my card declined it the transaction because the first Uhaul transaction is already pending in my account. Now I have to wait till the first charge goes through till it is all fixed. I am not happy about this at all.
Arlene ZI don’t understand why when choose online pickup, I still have to go into the store, wait for someone to be available, lookup my reservation, and hand me some keys. There was a lockbox outside, but that wasn’t an option. Also, I expected the dolly and moving blankets to be in the truck when I picked it up. Unfortunately I needed to ask the staff at the store to get those and bring them out to the truck. They said, “when you book online we have no idea what equipment you reserved until you pick it up.” That seems dumb and forced me to wait even longer. I also wasn’t thrilled that the large advertising sun visor was still in the windshield and I had to remove it before I could go. I picked the truck up over an hour after the start time of my reservation and it was far from “ready to go.”
Michael SUHaual doesn’t have to do anything You guys are the best and always have been for me and my family. I love uhaual
Myrtle HEmployees friendly, helpful and very knowledgeable.
Donald KKeep smiling!!!
girard jFast and convenient service. Thanks
Mark GLet the customers know that they need to clean the equipment before returning it or charge them!
Kimberly MMy rental experience at Lake Station IN Ace Hardware was great: quick, efficient and friendly.
EDWIN SSimple and easy rental
Morrell TAt least over here the guy helped us to remove the straps and unlock the hooks
navin tEveryone at the Lake Station Ace Hardware could not have been more helpful than they were. From the cashier at the front who greeted me to the young gentlemen who helped me put the trailere on the hitch and made sure that everything worked correctly and if I had any questions. Returning the trailer was just as easy as picking it up. Once again, everyone was extremely friendly and helpful. I will always use this location for all my U-Haul needs as well as Ace Hardware visits.
Robert TGood customer service
Fredrick SEasy smooth
Clayton MThey have excellent communication and customer service, I am pleased with there services.
Michael YThey did not have the truck I reserved I was forced to get a smaller truck that couldn’t fit everything so I had to make multiple trips which cost a lot more money paying movers and gas cost I was told when I made the reservation that the truck was guaranteed to bring house but unfortunately it wasn’t
Paul BAnother person who was so helpful and friendly. Also helped ease my mind to end a stressful event.
Johnny KQuick service and friendly staff
ANTHONY MNew uhaul person. Walked back and forth multiple times. No one came out to check how it was hooked up.
Randall RLooked like wet dirt had been in trailer. Location did not have anyone able to assist in hooking or disconnecting trailer to vehicle.
DENNIS BLong wait at counter
Dee NWhole process was easy from check-in and checkout.
Brittny JAsk for the owner of the Ace Hardware to instruct his/her employees to be mindful of the customer. While doing the paperwork for the rental we heard the F-bomb several times. Glad our kids were not there. Very unprofessional.
John LTruck was NOT clean. Then they blame you for stuff that was already broken in the truck.
Daniel MGood service and good equipment
Daniel WNothing everything was done correctly promptly and quickly
FRED CI ordered a 15foot truck and none was available had to get a 10 foot and then had to make two trips and i didn't receive any discount. When I picked up truck and drove down the street the tire light was on passenger tire only had 30 pounds in it. Passenger seat belt also didn't work.
Elaine VEverything went well
Sheri TThe utility dolly was defective so I couldn’t use it properly
Joseph DThe uHaul app was difficult to use. It cut into my rent time trying to figure it out.
Marcia MVery easy to get and use the equipment
Steve MMy experience was excellent, the young lady was very helpful and a joy to work with. I don’t see where improvement could have been better.
BRENDA BBe more customer oriented and not rude to them. Also, while being rude they tried to say I was not very business oriented. The lady at the front counter was very nice though
Harley SSystem was down when I went to pick up. App would not work either. It really screwed my schedule! When I finally picked up, I was forced to Take a second vehicle as the passenger side seatbelt was inoperable. I am happy with the location, great folks to work with, extremely dissatisfied with U-Haul.
James EN/A great job 👍
SONYA HI reserved a 20' truck and the moving company Chicago Pack & Move for the morning of May, 26th for a 6 hr move. The moving company contacted multiple times leading up to this date to confirm the time that I needed them that morning which was 10 am. While the pick up of the reserved truck went perfectly well, I called the movers to confirm that they would be there on time and the gentleman told me they were on another job in the city of Chicago. After he apologized for the mix up he said they would try to get out to Hobart, IN (where I was moving from) by 12:30 in the afternoon. Working in logistics I know that these things sometimes happen so I pushed the rental time back until 5 pm and expecting them to still be out here. Around 11:45 a woman from the company calls me advising about travel time that it will take them a while to get out there. After this call, I call to arrange to keep the truck until 8 am without being charged extra to make sure they have enough time. Then, 30 mins later she texts me advising that the movers will not be out. At this point I'm angry and scrambling to find some movers that could come out but of course they are all based out of Chicago and on jobs, so no one is able to help. I call U-haul customer care a first time and they advise going through the moving help site. While I was able to get a refund back in the form of a credit from there that still didn't solve my problem as I have only arranged to keep this truck until 8 am. So, I call the location in which I rented the truck asking if I could swap the truck as the stated that another family had reserved it for the following day, and of course I could switch it out but I had to pay for another rental. They then advised calling the scheduler. Speaking to the scheduler they were able to move some things around but again, I had to pay to extend the rental. I explain my frustration in being that it feels like I'm being penalized for the situation that the moving company that I reserved through their market place created, but of course no one cared. So I had to pay an additional $86.41 to keep the truck completing the move the following day with the new movers from MMC (those guys are very good). I call Uhaul customer care again, hoping that I get better luck, and this time the pass the buck on to the moving company that cancelled last minute creating the situation. Realizing at this moment that I'm not going to get my money back, I hope that your move goes smoothly cause if it doesn't there's not a ton of understanding here when it comes to situations that are out of your control and you will be penalized for it.
Terrence LWould have been nice to know I would be paying over $100 in miles
aoaNealya fThe guy that checked us in and the other checkout were both awesome and the easiest process with U-HAUL EVER!!! Definitely will be coming back to rent!
FRANK JLake station U-Haul has always gone above and beyond
MICHAEL LOffer discounts for business owners/students !
Francisco ADisrespectful staff inside Lake Station Ace Hardware
TRACEY BNothing thank you.
Saul C