Customer Reviews for Lake Stevens Mini Storage
(U-Haul Neighborhood Dealer)

1,333 reviews

2402 131st Ave NE   Lake Stevens, WA 98258

(425) 335-5096

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(425) 335-5096

2402 131st Ave NE
Lake Stevens, WA 98258

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Very friendly and helpful staff. Super nice! The best experience I have had with u-haul.

Christopher C. 
Rating:
4.0

Service was excellent!! From beginning to end process.

barbara T. 
Rating:
5.0

I thought that by doing 24/7 truck share we would be able to get the truck without going into the office, but we couldn't. Not sure if that was because the system was down or something else, but it was confusing.

Jeffrey H. 
Rating:
5.0

Helpful staff! Flexible with wild weather changes. Would recommend.

Vavelen S. 
Rating:
5.0

Customer did not leave a comment.

ellen C. 
Rating:
5.0

We did not receive the appliance dolley or the moving blankets that were requested. We did not notice this until we opened the truck in Monroe, WA I called and I was told I never requested those and I know I did

Jay C. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

My favorite place to rent from. Best employees, way better than the Everett location

Leo B. 
Rating:
5.0

Fast, friendly, helpful service! Thank you, sir. 😄

Jennifer L. 
Rating:
5.0

All great!

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Despite U-Haul servers being down- this location handled everything with absolute professionalism and patience. I was in absolute awe over their customer service capabilities during during such a stressful event and customer pile up because of reservations- they handled everyone in order and got us all moving as quickly as possible

Siddhartha D. 
Rating:
5.0

Customer did not leave a comment.

andrew Y. 
Rating:
5.0

Customer did not leave a comment.

Tara J. 
Rating:
4.0

Customer did not leave a comment.

armando A. 
Rating:
3.0

I can't recommend any Uhaul to anyone

GUSTAVE J. 
Rating:
4.0

I dropped the truck off after hours and it was raining not sure where to park the truck but we presumed it was an OK place. We did the return online it was really hard to figure out how to complete the return online. Had to open the location in a few links, luckily my daughter finally figured it out. We've had this problem returning after hours other times as well returning U-Haul trucks.

Rachel B. 
Rating:
5.0

Best U-haul rental experience I've had. The gentleman at the counter was very efficient and didn't waste any time getting me checked out.

Jonathan M. 
Rating:
4.0

But on a nother not the Kenmore location. I had the worst customer service the general manager was rude three customers left I was waiting 40 min in line. His former employee left went home . After giving him my money do to all the fusteration . He didn't have a dolley that I reserved . I had to call customer service to report this location. And had to drive snowhomish Washington to find out the truck was. Broke down. So then had to drive to Lake stevens finally got my u haul and good service. I did call the president of the u huals and reported it will see if I get any kind of refund for a terrible experience at u haul today.

Dale B. 
Rating:
3.0

Some paved parking for customers.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Marcus W. 
Rating:
5.0

When I made my reservation, I reserved a 26' truck. When I showed up to pick the truck up, only a 20' truck was available. It is disappointing that I wasn't able to get what I ordered.

Darrick H. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

These folks were very friendly and customer focused. The truck was the cleanest Uhaul (or other truck rental) that I have ever used--it was exceptional. The only thing that could be better is a bit more parking but there really isn't any place for it at that location. I will gladly refer customers to this location. Superb customer service definitely outweighs parking constraints.

Ahna B. 
Rating:
5.0

Keep doing what you do best

Jeromy F. 
Rating:
5.0

Customer did not leave a comment.

JOHN DAVID R. 
Rating:
4.0

Check the vehicle make sure everything works. I couldn't get the seat belt to work and then the driver's side got permanently stuck but other than That everything was fine

Heath B. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
3.0

Customer did not leave a comment.

Jannine B. 
Rating:
5.0

The office staff were excellent. But I reserved a15' truck and then was notified the day before I would get a 10' instead.

Patrick M. 
Rating:
5.0

Super friendly to work with, answered my questions and had me hitched up with the trailer and on my way in only a few minutes. When I returned it the next morning, they had opened early and met me to unhitch and inspect it - I was on my way in minutes. Great team here - I will be back.

Darin B. 
Rating:
5.0

Great service, easy pick up and drop off. Very smooth process, no complaints.

Toby S. 
Rating:
4.0

Customer did not leave a comment.

Ramon C. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

I don't have any complaints, I only have compliments. The young man opened early to let us get our trailer, hooked everything up and even was kind enough to sell me "on the spot" a part I needed to rent the trailer. Overall great experience.

Heidi F. 
Rating:
5.0

Check tire pressures on trailers. I had to repeatedly stop to keep topping off a trailer tire. It was pretty flat when given to me. But wasn't able to see it until I got my car on the trailer. Added an extra hour or so to my trip...

Halden T. 
Rating:
5.0

Pick up and drop off was super convenient and quick, and they were very helpful and nice!

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

chris M. 
Rating:
5.0

Customer did not leave a comment.

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

Klase K. 
Rating:
5.0

Mike was Fantastic! Uhaul had our equipment double booked and Mike did a great job sorting it out.

Daniel H. 
Rating:
5.0

Everything was great!! Thank you.

Michael C. 
Rating:
5.0

Excellent experience overall

lora W. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

The trailer we rented had one bald tire that had exposed wear bars.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Charlie J. 
Rating:
4.0

Customer did not leave a comment.

Samuel C. 
Rating:
3.0

Customer did not leave a comment.

Jadon K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL Z. 
Rating:
5.0

The gentleman that was there asked all the right questions, made sure we had everything we needed. The pickup process we smooth and painless.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Brent R. 
Rating:
5.0

Nothing just keep up the good work

joseph S. 
Rating:
5.0

Staff was very helpful and pleasant to do business with.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

abraham C. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Nothing to improve. The gentleman that helped me was excellent and very helpful. Thank you for a superb experience.

Diane J. 
Rating:
4.0

Customer did not leave a comment.

STEVEN F. 
Rating:
3.0

Customer did not leave a comment.

MAR-LAI H. 
Rating:
5.0

Friendly and helpful service. Thank you.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

SHERRY K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

I was supposed to pick up the truck in Bothell location which was 10 minutes from my home. Instead I had to drive to Lake Stevens which was 50 minutes away from my home. So dissatisfied with that. I reserved the truck 3 weeks ahead of time and was told the truck was available at Bothell when I reserved it. So disappointed with the change.

Ravikumar A. 
Rating:
5.0

The booking email did not provide this location as the actual pick up spot, it listed a different address which was the one I selected at checkout. It wasn't until I clicked on the link to pick up truck that I was given this location.

Brian D. 
Rating:
5.0

This location is professional and the staff are extremely pleasant and efficient.

Carla S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY KAY K. 
Rating:
5.0

The clerk was very friendly and totally up to speed on my rental. When I had to pick up the truck later than scheduled, he added time at the end of my rental so I'd still have the 6 hour window I started with. When I was able to return the truck much earlier than that 6 hour window, he paused the interaction he was having with another customer to take the keys from me and reassure me that he'd send me an email reciept, and then went back to his business. All in all a fantastic experience. i will recommend this location to anyone in my area, the cleark was fantastic!

Lee-Ann O. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
3.0

Customer did not leave a comment.

Dylan R. 
Rating:
5.0

Customer did not leave a comment.

Alexander L. 
Rating:
5.0

Customer did not leave a comment.

Arakel K. 
Rating:
5.0

The staff was very polite and helpful. It made our truck renting experience easy. We definitely recommend Lake Stevens mini storage for your truck rental/storage needs.

Bruce M. 
Rating:
5.0

The Manager was awesome!!! I won't go anywhere else from now on. Great service!!!

Tanya M. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Wonderful customer care!

teresa G. 
Rating:
3.0

Customer did not leave a comment.

LEXI A. 
Rating:
5.0

They forgot to give us the dolly so we had to go Back. But they were super friendly and made it super easy to get in and out. We would use this location again for sure!

David K. 
Rating:
5.0

Customer did not leave a comment.

Suzanne R. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Hands down the best uhaul experience I have ever had (out of ~a dozen moves). Helpful, professional staff with clean equipment, and easy to get in and out of the location to boot.

Owen A. 
Rating:
5.0

Very nice staff. Easy transaction! Thank you

ERIN ELIZABETH P. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
1.0

The gentleman called me the next day to tell me I'm a “fucking idiot” then threatened me, because he didn't like the way I returned the keys.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Joshua N. 
Rating:
5.0

Very friendly amd helpful employee.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

PETE M. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
4.0

Customer did not leave a comment.

Ashlyn W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA O. 
Rating:
5.0

Customer did not leave a comment.

Cheryl O. 
Rating:
5.0

The agent that was working at the desk was so great!

Tammi Y. 
No reviews have been submitted for this location.

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